Thank you for taking the time to write this review. You are the first guest to write a 1 star review of us on Trip Advisor. We have 128 reviews of which 93 are 5 stars and 119 are either 4 or 5 stars, with the others being 3 stars. About New England Trips, I started this company myself with one bus in 2011. Since then we have grown tremendously, I attribute that to the quality of service that we provide and the quality of our drivers/guides. The facts are since 2011 we have never had an accident, never had a breakdown, never missed a pickup at a hotel, never missed a ferry due to anything other than a major accident in front of us on the highway that closed the road down. (In that case we made the next scheduled ferry and stayed later on Martha's Vineyard. Just about every hotel in Downtown Boston refers their guests to us because they trust us. All of our vehicles are mini-coaches ranging from 14 to 25 passengers. That is what we advertise, not large coaches. We never try to mislead anybody about our service. All of our min-coaches are late model, you were in a 2016 25 passenger mini-coach for your trip. We constantly turnover the vehicles to ensure quality transportation. We also provide snacks, bottled water, island guide books and a discount card because we care very much about our guests and want to do our best to ensure that they have a great day with us. Little things do mean a lot. Our 615-630 am pickups are necessary if you want to enjoy a full day on Martha's Vineyard as a lot of travel is involved to get there. Kevin is a great host and if you read our reviews you will see he is mentioned in many 5 star reviews. I am 100% sure he would never purposely do anything to make a guest unhappy. The day of your trip we took 70 people to the island and that is our average trip this time of year. I take great pride in the company that myself and my employees have built and great offense to anyone telling potential guests to choose another company without knowing the facts about us. Our day trip has become one of the top things to do in Boston, certainly not because we offer the type of service that you describe. I apologize if you were cold and uncomfortable during your journey but I am glad that you seemed to have a great time on Martha's Vineyard.
Stephen M. Belcastro
New England Trips Inc.