Boston Water Taxi
Boston Water Taxi
4.5
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
100 reviews
Excellent
71
Very good
17
Average
3
Poor
0
Terrible
9

johanley8
Cannock, UK38 contributions
Apr 2022 • Family
This was our second time to Boston and I decided to try an alternative to an expensive taxi on congested roads. The water taxi was brilliant. Ryan and Cam very helpful in arranging our transport to and from our hotel to the airport and it has to be the best way to travel. No traffic wonderful views of the city skyline and very quick. The only downside is that you have to call them once you arrive at the docks which on an English mobile phone costs a bit but would definitely recommend and would use again. Thank you
Written April 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Diana J
1 contribution
Jul 2022
I loved the water taxi..great harbor views..The key is to call them the same day ahead of time and to keep calling until the boat captain answers. You can purchase online tickets...but you still need to call them that day and keep calling until they pick up..as the boat captain is answering from the boat..and steering at the same time.
Written July 27, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

888arthury
New Jersey397 contributions
Jul 2022
Take the #66 bus from Logan Airport to the dock to grab the water taxi. There’s actually two water taxi companies, one costs $15 per passenger one way and the other costs $20. Ask the taxi captain which one they are, the less expensive one runs from 10 am to 6 pm, the other I believe operates earlier and later. It’s quicker to downtown and you don’t have to drive through the Sumner T7nnel.
Written July 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Amanda S
1 contribution
Jun 2022
Took a water taxi across the harbor in Boston on a recent Saturday (6/4/2022). The app was not working on my phone but the boat driver assured me I could pay on board. The boat driver charged me $1,050.00 for a $45.00 fare and the company has not refunded me. The only people you can contact are City Experience customer representatives, but they would not give me the contact information of the team who look into over charges such as this. I had to send them an email detailing my trip and sending a bank statement. BEWARE. Use Boston Water Taxi instead (another company). If you use this service, buy a ticket on the app ahead of time or better yet, pay with cash.
Written June 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Adventure Diva
Manchester, CT2,020 contributions
Jul 2022 • Solo
I stayed at the Hyatt Regency Boston Harbor and had no problems going from the hotel to Downtown Boston by water taxi. Access was right out the hotel's back door. The friendly captain was apologetic because of our delayed pickup that was out of his control and I arrived at my destination without any issues.

What was a concern was my return trip. My return was a night and day experience from the morning. The return cranky captain identified the ticket I purchased from the Hyatt was not going to be honored and it would be $20 one way. Didn't know if the captain was having a bad day or not but I was not happy.
Written July 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sandman m
Vancouver1 contribution
Jun 2022 • Family
Made plans around their 30 minute tour. Called and said he will be 5 min. Waited 20min and said he would be 5 more min. Waiting another 20min and he wouldn’t answer the phone. Just kept hitting end on the call. Then I got through and he goes he can’t do it and then hung up the phone.

I would not recommend as time is valuable when on vacation. You wait 20min just coordinating pick up locations even if they do come.
Written June 4, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

frogtowner
Shelby Township, MI30 contributions
Jul 2022
We thought we'd do this to surprise the kids. Really was enjoyable and the two-person crew was very personable and helpful. Probably a 20 minute ride with a couple stops for other folks to get off. Really an interesting vantage point to see the other boat traffic and the Boston skyline. We were dropped us off right at the dock by our hotel. Very nice experience and highly recommended. The only downside was the wait for the airport bus from the terminal to the dock. Took a long time to pick us up and a long time, with stops, to get us to the dock.
Written August 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Matt I
Granite Falls, NC80 contributions
May 2021
What I liked about this was the personable nature of the guys and the convenience. We flew into Boston and planned to walk the city until that evening. No need for us to rent a car until later in the day but we needed to store our luggage somewhere (the airport doesn't have lockers anymore). These guys gave us a ride from the airport across the harbor and kept our luggage for us for a small price. Very personable and worked with us on times and picking us up.
Written June 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

too_few_trips_1
Irvine, CA986 contributions
May 2022
The Water Taxi offered a quick, fun approach to downtown Boston (we were staying near Faneuil Hall, so we could easily walk to our hotel). We used the airport bus that circulates between the terminals and were dropped a few steps from the dock. There was a boat/taxi waiting and we were in downtown Boston in 10 minutes (I would have been happier if it took a little longer; the view was great). It cost $15 each.
Written May 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Sam S
1 contribution
Jun 2022
Left us high and dry after making us wait 40 min. Said to call office for a refund. Office said they would refund with no apology given and then check statement and no refund provided. Called back and they went off on profanity laced rant saying make them.
Written June 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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