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The Omni Grove Park Inn Spa

468 Reviews

The Omni Grove Park Inn Spa

468 Reviews
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290 Macon Ave, Asheville, NC 28804-3711
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Ghost & Vampire Tours

Asheville Night-Time Walking Ghost Tour

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On this Asheville ghost tour, you’ll explore the city's most bone-chilling locations and discover tales of its storied and eerie history. Plus, your guide will lead you through the dark on a tour of the city’s most spooky sites such as the Basilica of St. Lawrence and Pritchard Park; you’ll even learn how to use ghost-hunting equipment, too.
$20.52 per adult
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Jenn c wrote a review Nov 2020
5 contributions
Austin in valet- totally personable! Lexi and Erica in Edison’s- must go visit- they make you feel sooo welcome at the restaurant and know the menu well! *be sure to make a reservation!! Mike and Tim who work the elevator to the Main inn are extremely knowledgeable about the history of the hotel and make you feel welcome as soon as you enter. Overall great experience, bustling hotel, well decorated for the holidays! You feel warm and welcome at this hotel. The trail was neat to walk, facilities are maintained well. The spa- we couldn’t get a reservation and they seemed too busy For walkin guests when we wanted to buy a few items- beware only credit card taken there, outside of that it’s still a 5 experience! They are very strict on masks as well!
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Date of experience: November 2020
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Chad H wrote a review Nov 2020
2 contributions2 helpful votes
Improve customer service. The staffs oh well attitude is inexcusable. The lines for everything made it feel like an amusement park not a fine resort. 20 minutes standing in line for a drink in the evening to another 15 minute wait in line for a simple coffee in the morning. Had a gift card to use but every time we tried the staff said oh these are a pain, the gift shops apparently are separate from OMNI. The food we did eat at the Grove Park was just ok. The best experience we had was with the housekeeping staff who brought us an extra pillow with a "my pleasure"!
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Date of experience: November 2020
2 Helpful votes
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Response from OGPI, Public Relations Manager at The Omni Grove Park Inn Spa
Responded 4 days ago
Our sincerest apologies for a less than word class experience at the Inn. We are disheartened to hear about these interactions with our staff. Rest assured this is not typical behavior or guest treatment at our hotel. We have shared your feedback with all hotel leaders across departments to ensure our associates’ behavior is consistently of the highest caliber. Thank you for sharing this feedback.
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Noelle wrote a review Oct 2020
Atlanta, Georgia198 contributions75 helpful votes
Go ahead and book a spa treatment!!! I almost did not due to the prices and decided I was only staying one night with my daughter and this would add to our vacation. Looking back this was our favorite part of the trip!!! This is not your regular spa treatment, this went above and beyond. With all the pools available, the saunas & jacuzzies so many to choose from! The showers in the dressing room were the best showers! They have everything you need to get ready afterward. I would recommend next time your staying to book any treatment, then spend the day at the spa using all their amenities. I promise you you will not regret it!! FYI, I had the heaven in the clouds massage, if you like your scalp rubbed this will make you so happy!
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Date of experience: October 2020
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Selena P wrote a review Sep 2020
Owensboro, Kentucky23 contributions4 helpful votes
This place is an absolute treasure. I was treated like royalty in the spa and during my spa services. So beautiful, so unique, so relaxing. Electronics are not allowed in the spa, but it's a "secret" you will love! I enjoyed every moment! My husband enjoyed every moment. This was a fabulous anniversary gift from my hubs.
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Date of experience: September 2020
1 Helpful vote
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Zachary Y wrote a review Aug 2020
12 contributions5 helpful votes
Wonderful and relaxing! You can get a day pass but I suggest getting there at least twenty minutes prior to when you can get day passes (10) as a long line forms every day and they sell out. That alone tells you how worth it it is! I suggest bringing a book or something to read as electronics aren’t allowed. It is a top ten spa in the world for a reason! Enjoy
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Date of experience: August 2020
2 Helpful votes
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