Shoji Spa & Lodge

Shoji Spa & Lodge, Asheville: Hours, Address, Shoji Spa & Lodge Reviews: 4/5

Shoji Spa & Lodge
4
10:00 AM - 9:00 PM
Monday
10:00 AM - 9:00 PM
Tuesday
12:00 PM - 9:00 PM
Wednesday
10:00 AM - 9:00 PM
Thursday
10:00 AM - 9:00 PM
Friday
10:00 AM - 10:00 PM
Saturday
10:00 AM - 10:00 PM
Sunday
10:00 AM - 8:00 PM
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About
Asheville's only private outdoor hot tub spa. A Japanese style hot tub retreat nestled in the heart of the Blue Ridge Mountains and overlooking the Blue Ridge Parkway yet only 8 minutes east of downtown Asheville. Experience breathtaking views, the cedar sauna and invigorating cold plunge, luxury showers with Japanese shampoo, conditioner & body products. We supply everything you need including your robe, sandals, and towels. We offer private outdoor hot tubs, massages, spa packages, seasonal specials and even overnight lodging. Refresh your body and renew your spirit at Shoji's earthy sanctuary.
Suggested duration
2-3 hours
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.0
288 reviews
Excellent
168
Very good
62
Average
22
Poor
16
Terrible
20

Andrew B
Lawrenceville, GA4 contributions
Jul 2021
My wife and I booked an appointment to treat ourselves for our anniversary trip to Asheville. We chose the Awasu couples package which includes a 60 minute tub soak, 60 minute massage and 30 minute Thai foot massage. A good value for the money in our opinion. You do have to drive up a mountain to get there which can be a little scary if you aren't used to it. Very tight conditions. The staff was very nice and really made an effort to make you feel COVID safe with masks, sanitizer, plexiglass shields. While they prepped our private tub, we took a rinse off shower and changed into robes and sandals provided. We opted for the tub side tea service which was very delicious and hot. You're given the option of soaking in the hot tub and have access to the sauna as well so you can choose your time how you like it. They alerted us via speaker next to the timer when time was up. After, we headed up to prep for our massages. A brief talk with the masseuse and upstairs we went. Very well done massage. We don't get them very often, but it was very relaxing. Overall I would recommend this spot if you're looking for a fun, different massage experience. Might be more expensive than other spas, but we also chose this place for the experience.
Written July 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you, Briggsy60! We really love our massage therapists and all of the staff that work so hard to make this beautiful spa shine. Hope to see you soon!
Written September 30, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Sheila K
2 contributions
Jul 2020
My husband and I stayed at the House of Wind for 2 nights and absolutely loved the space! The King bed was super comfortable and the vaulted ceilings in natural wood with the stone fireplace was so restful and romantic.

Our soak in our private Salt Mineral Hot Tub was better than I could imagine, the grounds are beautifully kept and we felt very safe with their protocol with masks and cleanliness.

We had a couples massage in a wonderful setting, my therapist was Stephanie and she was very nurturing and gave a fantastic massage. I highly recommend this Spa, the setting is beautiful and the air up there smells fresh and rejuvenating.
Written July 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Tasha T
Tampa, FL48 contributions
Mar 2021 • Friends
I booked this for a girls getaway to celebrate my BFFs birthday. I am so glad I did. Hidden in the mountains right outside of Asheville... This was the best experience I've ever had at a spa...from the easy check in, friendly staff, superior safety protocols great massage and awesome views. We were so relaxed!! We wished we would've booked a 90 min massage We booked an 60min soak and 60 min massage. The private soak tubs were perfect for us to relax and chit chat before our massage.
Written March 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

MelBate
New York City, NY5 contributions
Jun 2022
We had an awkward interaction with staff. Please be aware that a 20% tip is included in the bill on your credit card, regardless of how the service was; so, in fact, it is not a gratuity at all but part of the price of the service. It cannot be refunded to you; they will not return it in cash. If you would like to give more for excellent service, you may give extra, but you cannot get anything back. Some of our party tipped in cash not knowing a 20% service charge had been added. The manager at the time would not take it off the bill, rather he chased down the massage therapist who had left, she came back and handed the cash tip back to the client. Very awkward and unprofessional.
In addition, the soak tub destroyed my bathing suit by permanently discoloring the suit. (see attached photo)
That said, my massage therapist gave a wonderful massage.
Written June 7, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi rydersf, It definitely does seem that our staff's best intention to return your gratuity could have been handled differently. Certainly we will use this as a coaching moment. We are upfront about the automatic service charge on both our website and online booking sites - the service charge is also referenced in the confirmation emails that are sent our at time of booking. Regarding the tub ruining your bathing suit, there is nothing in the tubs that would cause fading. Having said that, should you wish to speak directly about the situation we will definitely connect you with our facilities manager who can inform the situation better.
Written June 26, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Jenna
4 contributions
Feb 2022
I've lived in Asheville since 2014 and was no stranger to Shoji. I often paid for the local soak (2 hours for the price of 1) on special occasions. Several years ago I purchased a Shoji gift certificate for my parents for Christmas and ensured at the front desk that I was purchasing that same package and that it could be used with my parents.
2019 was a bad year for them and so they planned on coming down the next (there was plenty of time, the gift certificate was good until December '22).
Covid made all of us hunker down for a while.

Long story short, they arrive tomorrow and are very excited about their two hour soak. I just called Shoji to book their appointment and found out that the 2 hour soak for 2 people has been bumped up to double price for half the time. Expensive, but their perogative.
However, the real surprise was that Shoji doesn't honor the terms that existed at the time of purchase. There seems to be no policy in place or fine print (and certainly none on the gift card I purchased) to protect my previous purchase.

To avoid a complete loss and my parents' disappointment, I just had to pay an additional $70 for 1 hour less than I'd originally paid for. That is $163.20 to sit in a tub for 1 hour. As much as I'd like them to be able to have what was promised, I can't justify paying almost $300 (with service fee) for a two hour soak. Under these new terms, I'd have never considered purchasing the certificate in the first place.

I could accept them not honoring the extra hour(since the local special no longer exists). However, I cannot accept the rationale behind the upcharge for the basic 1 hour soak(see image 1), because I purchased the certificate in good faith at the advertised standard rate (which is printed on my gift certificate, see image 2).

If there was some amazing add-on service now included or perhaps even updates to the premises and tubs, it would make sense. But it's all the same. The place has become a true ripoff and I didn't want to believe the other locals who told me so (sunk cost, I'd already purchased the certificate), but it is definitely true. I work at a remote tech company and keep an Asheville Area Recommendations itinerary doc to share across the company when people are traveling Southeast. This one is coming off the list unfortunately, as I can no longer recommend it in good conscience. I just don't want to support a business that acts in bad faith.
Written February 14, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear 697jennaw, I am incredibly sorry for the our part in the confusion surrounding the gift certificate policy. All of our gift certificates are worth a dollar figure only and may be applied towards any of our services. The reason for this is that more often than not, recipients prefer to book alternative services versus the intention of the gift giver. The other reason for the gift certificates being worth a specific dollar figure is because we offer a five-year period of time for use, but cannot guarantee rates for such a lengthy period of time. We very much appreciate the feedback you have offered.
Written March 6, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Whitney H
Asheville, NC6 contributions
Nov 2020
If you haven't been to Shoji yet, you are missing out! It's the perfect place to spend a few hours + just going for a soak is completely worth it. We were nervous about going during COVID but needed an escape from being in our house. We couldn't have felt safer while we were there. The spa is outdoors and we only interacted at a distance with one person, who was amazing (and wearing a mask). We checked out quickly and easily after an incredibly relaxing soak and felt refreshed :) If you need a mini-staycation or just an hour for yourself - we highly recommend it!
Written November 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you so much for spending the time writing about your Shoji experience. We are so happy you had a good time, and we hope to see you again!
Written February 24, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

MWHarkin
Boston, MA3 contributions
May 2021
First let me see that this could have been a very good experience. I can only review the hot tub experience. The setting was beautiful. The road up was a little harrowing since it was one way with cars also coming down at the same but it was not horrible. When we arrived in the very small waiting area, another customer was complaining that she was charged for a 90 minute massage when she had only asked for a 60 minute massage. They told her that she had to pay for it because I guess she did not stop it after 60 minutes. I am not sure but it was not relaxing to start off the spa experience hearing an unhappy customer. When you arrive, you take a shower first in a fairly pleasant dressing room. As stated in previous reviews, the showers are not very private but there is a curtain at least but you feel like you are sharing the shower with another person. It was not too bad because I was with another person in my family. After that, you are taken to a private hot tub in a wooden structure. One of the problems was that it was hot that day and sunny. There is an open roof so we were very hot. They had taken down the shade sail. We got a sunburn in the hot tub! Anyway, that saltwater tubs were nice except that we thought we would be in a small building with a roof. The main problem was that you have to get out of the tub every 15 minutes to hit a button to run the jets. You have to do this four times in one hour. I am running out of characters but could go on....just skip this.
Written May 28, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Cyndee B
1 contribution
Sep 2021 • Couples
I surprised my husband, for his birthday, with a trip here. Other than the road being extremely narrow, allowing only 1 vehicle at a time & the a/c vent directly over the bed, this was an amazing getaway. I had booked a 1 hr private salt tub & 1 hr deep tissue massage and neither disappointed. Our massage therapists were Ashley & Stacey and they knew exactly what they were doing. Our room was The House of Earth and it was relaxing & gorgeous. The rustic yet tranquil setting was what I was looking for and exactly what we needed. We are already looking forward to a return visit.
Written September 8, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thank you, 166cyndeeb! We enjoyed having you with us and look forward to your return!
Written September 30, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Adria F
2 contributions
Mar 2022 • Friends
Extremely overpriced for the service that you get.
You only get to enjoy each service for 45 min (not one hour). The hot tub didn’t seem to have been cleaned for a while (originally white walls/steps turning yellowish/brown), which allowed my anxiety to spike up.
Overall I don’t feel as relaxed as I should have been based on the promise advertised on their website. And the pricing associated with the service is ridiculous…The gratuity automatically being applied when we received 0 service (Michi package is only with machines, no one is servicing us) is really disappointing.
I do see the upside of getting a spa treatment, but I’d rather go somewhere where I don’t feel like I am getting scammed like here.
Written March 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear AdriaF35, I am very sorry that you did not enjoy your visit with us. All guests who arrive at least 15 minutes in advance of their appointment time receive the full service time. I'm not sure of what happened for your visit, but I would like to investigate further. Regarding the tubs, be assured that our facilities team cleans the tubs daily and throughout the day. Again, not sure what happened here. We do include a 20% service charge for all of our services and those are distributed to the staff for their hard work attending to our treasured guests. Please feel free to reach out to us directly as I would welcome an opportunity to gather more details and take a closer look at your appointments in our system. 828-299-0999
Written April 25, 2022
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Rambler
1 contribution
Feb 2020 • Couples
No Zen here. We reserved a tub and massage for $240. After we showered and were in our robes waiting to be shown to our hot tub, the manager, Christine, told us we must leave because we left our dog in the car (temperature outside was 39 degrees so no risk for the dog). She claimed their no pet policy is plastered on their web site and in the confirmation email we were sent. We checked, no mention of any pet policy in the confirmation email, no reference of a pet policy on their website or FAQ.

To add insult to injury, We had to fight to get our money back since we “cancelled “ within 24 hours! No offer of rescheduling. If we had known that dogs in cars are not allowed, we would have left her at home.
Written February 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Shoji Spa & Lodge

Shoji Spa & Lodge is open:
  • Sun - Sun 10:00 AM - 8:00 PM
  • Mon - Mon 10:00 AM - 9:00 PM
  • Tue - Tue 12:00 PM - 9:00 PM
  • Wed - Thu 10:00 AM - 9:00 PM
  • Fri - Sat 10:00 AM - 10:00 PM