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Pleasant Limo

72 Reviews
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Pleasant Limo

72 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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1345 Turk St, San Francisco, CA 94115-8718
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Eric A wrote a review Dec 2019
Pittsburgh, Pennsylvania23 contributions54 helpful votes
Pleasant Limo was able to get me a car on short notice approximately 14 hours before pick up. However, I had to wait 30 minutes for the pick up and was not an SUV like I reserved. (We could have taken an Uber or Taxi). They said my flight came in early, yes it did, don’t you monitor that. The vehicle could not fit all our luggage in the trunk and the trunk had to be closed utilizing a belt system. The irritating squeaky noise of the trunk was a constant annoyance the whole trip from the airport. That being said the driver was extremely nice and professional.
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Date of experience: December 2019
4 Helpful votes
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Response from Bayaraa B, General Manager at Pleasant Limo
Responded Jan 2, 2020
Hello Mr. Eric, First of all, thank you kindly for your kind feed back. We will always appreciate any feed back to improve our service. We do not want to give excuse for the things that you did not like with our service but we hope by explaining little bit more, that you would consider using our services again. Yes, the reservation was made on short notice after we answered your quote request that was submitted online. The online quote request, requested and asked for a Sedan quote rather than the SUV. There could have been a misunderstanding regarding the car, because when you asked us what type of car, we will be sending you, we informed at the 10:30pm slot schedule, the car we will be assigning was a Cadillac. But as you have said, we sent a sedan since your flight arrived 40 minutes earlier than scheduled time. We did track the flight and a Lincoln sedan was sent because Cadillac was only available after 10:30pm. The pick up was an a curb side pick up, and in our terms and conditions it does inform the curb side pick up takes 5-7 minutes. The reason it takes 5-7 minutes is based on which terminal you are coming out of. First terminal would be 5 minutes and the last terminal 7 minutes, after you have informed us that you are ready. And we definitely apologize it did take us 15 minutes to arrive at the door and you left the airport after 20 minutes by our text message records. But I hope you consider that this was right around Christmas, where the airport is most busy around the Holiday Time. Our driver tried her best to arrive at curb within 15 minutes when some drivers were taking 20-30 minutes and asking us to ask clients to go to Departures for earlier pick up. We sincerely apologize, for not clarifying if you needed a sedan or an SUV based on your luggage amount and just booked the sedan quote you requested. We should have explained everything more better and informed you that curb side pick up at airport was so busy due to traffic of Holiday and if you needed Meet and Greet service since there was so much traffic. We hope to service you again and hope you can forgive our mishap. We will definitely, work better on communicating better in the future. Thank you kindly for considering us and trying our service.
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Travel Lazy Bone wrote a review Oct 2019
7 contributions11 helpful votes
Nice pick up service for business and family trip.The driver is polite and the car is clean and new. The most important thing is “on time”!It is totally different form the other van pick up company.
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Date of experience: October 2019
2 Helpful votes
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Celeste wrote a review Oct 2019
4 contributions
They were very professional. On time,clean limos, everything you would expect in booking a first class limo. Would highly recommend them for anyone's transportation needs being either business or pleasure. We are seasoned travelers both of us have traveled in the US, Caribbean, and overseas.
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Date of experience: October 2019
1 Helpful vote
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Wpns462 wrote a review Oct 2019
West Jefferson, North Carolina9 contributions3 helpful votes
Pleasant Limo was easy to reserve and provided great timely service. We used them both from and back to the airport. Cars were clean and well maintained. Both drivers were professional, courteous, and very friendly. Would definitely use them again!
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Date of experience: September 2019
1 Helpful vote
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jal3137 wrote a review Jul 2019
San Francisco47 contributions16 helpful votes
I concede Uber and Lyft are convenient. But if you have to be somewhere like the airport at a specific time scheduling a ride share doesn’t mean they will come. It just triggers the app to send a request. And if they do come you are going on the freeway with someone who may be a horrible driver. I always use Pleasant Limo. Years now and it’s consistently the same. Nice people driving who are professionals and safe. Edwin is one of my regular guys and he’s the best. 😁 Just do the safe and reliable thing and use these guys. Drop offs and pickups at SFO are so easy. Texting to communicate and you can book online. They send reminders. I mess up the scheduling and they fix it. So awesome. Highly recommend.
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Date of experience: July 2019
2 Helpful votes
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