Wow, I simply can't say enough good things about this tour! It is perfect for out-of-towners anxious to get away from the same old touristy shufflle, but, it's also fantastic for locals. My partner surprised me with a 3-hour tour with Reed for my birthday, and I couldn't have asked for a better gift. I have lived in San Francisco for 5 years (and grew up just south of it), and had been meaning to learn more about my beloved city, but I didn't want to do a group tour because they tend toward being too "touristy." This was, without a doubt, the best way to do it.
Reed is simply fantastic. He is intelligent, clever, funny, accommodating, and interesting. It felt like we were being led around by a friend. This was a great example of how much better an experience is when it's being led by someone who is doing what they truly love. It was clear from the first moment that Reed not only knows and loves San Francisco, but has also devoted considerable time to learning about it's details and intricacies. You'll see any main attraction you want, but you'll also see things you didn't even know existed.
LIttle details made it easy to relax and enjoy (like the microphone he uses so you can hear him clearly and the blankets he includes so you stay warm). And, Reed does a wonderful and skilled job of filling space between sites with light and funny conversation. I was really impressed with his ability to drive safely while talking, without getting distracted by whatever was happening on the road (driving in SF can be a pain, and he handled it with grace).
By the time the tour was over, I was simultaneously sad (because I could have easily done another 2 hours) and invigorated with new love for San Francisco and armed with amazing photos and a list of places to return to. I'll definitely be doing another tour with Reed, and I recommend it without hesitation to anyone who wants to fall in love with SF.