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The I Spa

Closed Now: 9:00 AM - 8:00 PM
Open today: 9:00 AM - 8:00 PM
Review Highlights
Facilities are a 1, massage was a 4

I've been here twice now and man, have they gone down hill. My first visit I got champagne, the... read more

Reviewed July 24, 2017
voyagerguru
,
San Francisco, California
Birthday relaxation

My daughter and I visited the spa for some relaxation on her birthday. We enjoyed ourselves... read more

Reviewed April 2, 2017
smoothamaretto
,
West Palm Beach, Florida
Read all 19 reviews
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Traveler Overview
  • Excellent44%
  • Very good15%
  • Average10%
  • Poor10%
  • Terrible21%
Jul 24, 2017
“Facilities are a 1, massage was a 4”
Apr 24, 2017
“Pit bull in the relaxation room”
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Hours Today: 9:00 AM - 8:00 PM
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888 Howard St, InterContinental San Francisco, San Francisco, CA 94103-3011
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Reviewed July 24, 2017

I've been here twice now and man, have they gone down hill. My first visit I got champagne, the steam room was clean, it wasn't crowded at all and people were nice. This time, they apparently don't offer champagne...it also looked more like a crowded...More

Date of experience: July 2017
Thank voyagerguru
Reviewed April 24, 2017 via mobile

After attempts to provide my feedback quietly to the hotel and to the spa I have to choice but to post here since no one return my emails. My mom and I go to this spa every time my mom is in town visiting me....More

Date of experience: April 2017
1  Thank AD106
Reviewed April 2, 2017

My daughter and I visited the spa for some relaxation on her birthday. We enjoyed ourselves tremendously from start to finish. We both had facials and massages. My masseuse Sarah and esthetician Danielle were fabulous. Our wait time was very short and everyone was very...More

Date of experience: December 2016
Thank smoothamaretto
Reviewed February 4, 2017

The I-Spa offers quarterly discount, up to 50% off. You can also find various deals on groupon, living social, and etc. PROS: - Discount promos - Central location - Serves food CONS: - Small Steam room (door doesn't close) - Pool and jacuzzi in a...More

Date of experience: July 2016
2  Thank AL_Embarcadero
Reviewed January 26, 2017

common sense advice: answer your phones. if you are soooo busy that you can't answer your phones, hire a person whose sole responsibility it is to just answer phones. voicemail: return your voice mail calls. people leave messages for a purpose. emails: respond to your...More

Date of experience: January 2017
1  Thank Kimberly R
Reviewed January 15, 2017 via mobile

We were on holiday in San Francisco and a friend told us about a Groupon deal for 60 percent off for a massage at this place. You know what they say about "too good to be true" My wife and I planned our Friday in...More

Date of experience: January 2017
1  Thank booner1
Reviewed September 5, 2016 via mobile

My mother and I have gone to ISpa for over 5 years. They are under new management and their customer service is terrible!!! The service manager "Sarah" charged both my mother's and my credit card incorrectly and then recharged our cards without authorization. Oh and...More

Date of experience: September 2016
Thank rreustle
Reviewed August 12, 2016

Spa time is always fun and the I Spa is great. I really apprecaited that when they called to confirm, they mentioned the Marathon that weekend and to plan accordingly, which had they not mentioned, I wouldn't have known. From check in to leaving, the...More

Date of experience: July 2016
Thank Mary B
Reviewed August 9, 2016

I'm a huge fan of spa days and was really looking forward to my appointment, especially because the website made a point of mentioning that those with spa treatments could take full advantage of the fitness center, outdoor spa terrace, Swiss showers, eucalyptus infused steam...More

Date of experience: August 2016
Thank ccone413
Reviewed June 7, 2016 via mobile

Wonderful spa experience for a massage with Sarah and Skylar. They made sure we were comfortable and relaxed by ensuring all specifics were met! We will definitely visit again when we return! Thank you!

Date of experience: June 2016
Thank Nelly H
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