We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.
We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.
New! You come to us for reviews — now you can book your hotel right here on TripAdvisor.
15% OFF THINGS TO DO when you spend $250+. Use code AUGUST15 on tours & activities
i

San Francisco Visitor Information Center

Certificate of Excellence
Neighborhood:
Union Square
Sponsored by:
Map
Satellite
Map updates are paused. Zoom in to see updated info.
Reset zoom
Updating Map...
Sponsored by:
Neighborhoods
Neighborhoods
Get directions
Address: 900 Market St, Lower Hallidie Plaza near the Powell BART Station, San Francisco, CA 94102-2804
Phone Number: +1 415 391‑2000
Website
Today
9:00 am - 3:00 pm
Closed now
See all hours
Hours:
Mon - Fri 9:00 am - 5:00 pm
Sat 9:00 am - 3:00 pm
Description:

What speaks 14 languages and always has the scoop on what's happening in...

What speaks 14 languages and always has the scoop on what's happening in San Francisco? The answer is San Francisco's Visitor Information Center (ViC). Services offered: Ideas for your visit, events, maps, guides, Muni transit passes and maps, brochures, tours, hop-on hop-off buses, discount ticket packages, hotel reservations, free wi-fi service, made in San Francisco gifts. Hours vary Seasonally May through October 9:00 a.m. to 5:00 p.m. (Monday through Friday) 9:00 a.m. to 3:00 p.m. (Weekends and Holidays) November through April 9:00 a.m. to 5:00 p.m. (Monday through Friday) 9:00 a.m. to 3:00 p.m. (Saturday) Closed on Sunday

read more
Book In Advance
More Info
$25*
and up
San Francisco Hop-on Hop-off Tour

TripAdvisor Reviewer Highlights

Read all 55 reviews
Visitor rating
  • 14
    Excellent
  • 7
    Very good
  • 4
    Average
  • 1
    Poor
  • 0
    Terrible
A treasure trove of information and help

The Visitor Information Center may not look like much and it’s a little hidden, one level down from street level at Powell and Market St., but don’t let appearances deceive you... read more

4 of 5 starsReviewed June 24, 2016
William T
,
Atlanta, Georgia
Add Photo Write a Review

55 Reviews from our TripAdvisor Community

Traveler rating
Traveler type
Time of year
Language
  • More
Showing 26: English reviews
Johannesburg, South Africa
Level Contributor
324 reviews
157 attraction reviews
common_n_attraction_reviews_1bd8 84 helpful votes
5 of 5 stars Reviewed July 13, 2016 via mobile

It's like chatting to Aunt Sally who's lived in San Francisco her whole life. Why wouldn't you? Free maps, advice, and a changing board of up and coming events. They sell Muni Passes, CityPasses, etc, as well as SF souvenirs. Not so easy to find, you need to head down the stairs from street level, or upstairs from Powell Bart... More 

Helpful?
Thank Andrew S
Zurich, Switzerland
Level Contributor
1,157 reviews
498 attraction reviews
common_n_attraction_reviews_1bd8 575 helpful votes
5 of 5 stars Reviewed July 4, 2016

The SF Visitor Information Center is located at Powell Street at the underground entrance to BART and the MUNI. Yes, there may be unsavory characters in the area but just pass on through and head over to the SF Visitor Info Center. During the day, there is not much to worry about but I would say use more caution as... More 

Helpful?
Thank FormerCaliBoy
Atlanta, Georgia
Level Contributor
301 reviews
77 attraction reviews
common_n_attraction_reviews_1bd8 132 helpful votes
4 of 5 stars Reviewed June 24, 2016

The Visitor Information Center may not look like much and it’s a little hidden, one level down from street level at Powell and Market St., but don’t let appearances deceive you. It’s full of information that’s perfect for visitors and is a treasure trove of helpful maps. I’d encourage you to stop in. When I inquired on to get to... More 

Helpful?
Thank William T
toronto
Level Contributor
287 reviews
74 attraction reviews
common_n_attraction_reviews_1bd8 170 helpful votes
5 of 5 stars Reviewed January 25, 2016 via mobile

It was an experience wading through dirty, grimy, urine-smelling streets and homeless before we arrived at the Visitor Information Center on lower level of Hallidie Plaza on Market St. The center is an entirely different world, clean, bright and cheery! The staff on duty was extremely helful and friendly. There were tons of literatures ready to take and advice to... More 

Helpful?
Thank connie l
San Francisco T... V, Manager at San Francisco Visitor Information Center, responded to this review

We're glad you found the center to be a bright spot in your visit, the staff will be delighted to hear you found them so helpful. Thank you for taking the time to leave this review. More 

Level Contributor
173 reviews
103 attraction reviews
common_n_attraction_reviews_1bd8 37 helpful votes
4 of 5 stars Reviewed January 2, 2016 via mobile

We used the services of the Visitor Information Centre a few times while visiting San Francisco (we were staying at a hotel nearby). We found the staff to be very friendly and helpful. We were provided with maps, directions, information on the location of attractions, and how to use the muni transport (including the location of certain stops). We also... More 

Helpful?
Thank Gavin H
San Francisco T... V, Manager at San Francisco Visitor Information Center, responded to this review

Thank you for taking the time to leave this review Gavin, City PASS is a very popular product to get about the city's best attractions conveniently and at a discount. So glad the staff were of such help to you. More 

San Francisco, CA
Level Contributor
538 reviews
274 attraction reviews
common_n_attraction_reviews_1bd8 156 helpful votes
5 of 5 stars Reviewed December 8, 2015

This is the place to come to get an overview of all that is in the City of San Francisco. So much info, and all of it free!

Helpful?
Thank William M
Columbia, South Carolina
Level Contributor
1,624 reviews
1,251 attraction reviews
common_n_attraction_reviews_1bd8 596 helpful votes
5 of 5 stars Reviewed June 11, 2015

great place for first time visitors. Plenty of pamphlets about the city attractions. Can get passes and maps here as well. The staff was helpful and friendly.

Helpful?
Thank jlantern3
Denver, Colorado
Level Contributor
96 reviews
12 attraction reviews
common_n_attraction_reviews_1bd8 35 helpful votes
5 of 5 stars Reviewed May 14, 2015

I first called the info center to find information on where I could buy a 3 day MUNI pass and park my car. I called and left a message because all the info people were busy. I didn't expect a call back the same day, but I did. They told me that they didn't have any parking at their location,... More 

Helpful?
1 Thank saltw80128
San Francisco, California
Level Contributor
40 reviews
common_n_attraction_reviews_1bd8 107 helpful votes
5 of 5 stars Reviewed April 24, 2015

This is the very best first stop for any visitor to SF. Not only can you pick up your Muni Day Pass or to browse brochures for inspiration. Just get off at the Powell St. BART stop, walk up the steps instead of going into the mall and there you are.

Helpful?
Thank travelingmother
San Francisco, California
Level Contributor
45 reviews
25 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 stars Reviewed April 22, 2015

Whenever you have a problem to travel around SF, this is the center to get the answer. To receive maps, travel tips, passes or dining places. The clerk give advice which area or time of day should not be there.

Helpful?
Thank 631micky25

Travelers who viewed San Francisco Visitor Information Center also viewed

 

Been to San Francisco Visitor Information Center? Share your experiences!

Write a Review Add Photos & Videos

Is This Your TripAdvisor Listing?

Own or manage this property? Claim your listing for free to respond to reviews, update your profile and much more.

Claim Your Listing

Questions & Answers

Here's what previous visitors have asked, with answers from representatives of San Francisco Visitor Information Center and other visitors
1 question
Ask a question
Questions? Get answers from San Francisco Visitor Information Center staff and past visitors.
Posting guidelines
Typical questions asked:
  • Do I have to buy a ticket for my infant?
  • How do I get there using public transportation?
  • Is there a restaurant or café onsite?

Staying in Union Square

Neighborhood Profile
Union Square
Originally home to rallies supporting the Union Army in the Civil War, this grand square has become the city's premier shopping and entertainment district containing the largest number of upscale department stores, chic boutiques, art galleries and theaters in the city. It's a large open area where tourists and locals gather, watch cable cars and crowds go by, enjoy a snack, or plan their day of shopping and sightseeing, If feeling the pulsating energy of the city is on your agenda, Union Square is the place to soak it in.
Explore this neighborhood