Elife Limo
Elife Limo
2
About
Are you looking for a luxurious and comfortable ride to airport New York? Your trusty airport limo partner is there to take you to your destination without any hassle. You can enjoy every bit of your journey full of inspiration with excellent ambiance of royal and sophisticated luxury cars. Ease is at your doorstep by booking your ride in advance to save your time and money. Our chauffeurs value y
Duration: More than 3 hours
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
2.0
48 reviews
Excellent
13
Very good
0
Average
2
Poor
1
Terrible
32
These reviews have been automatically translated from their original language.
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NJRoamer
Delaware Valley Area5 contributions
Sep 2022
I booked a ride from the Vancouver Cruise Pier to the airport. 24 hours before the ride was scheduled, Elife was notified that I would not have phone or email service on the day scheduled. I was told by a company rep to wait at the limo/taxi area & look for the driver holding a sign with my name . I did that,but after waiting for an hour, he never appeared. I had to take a taxi in order to just make an international flight in proper time. The next day, once at home, I discovered text messages from the driver ultimately wanting me to walk over to a hotel then text him to come & get me as he was having a problem parking. Lack of communication and sending an inexperienced driver has cancelled any future use of this service since they have proven to be unreliable. I have filed for a refund with their accounting department but have yet to hear from them. I suppose they'll just ignore me, keep my money and probably scam other clients. They have sent me a couple of emails stating they're "looking into this in detail" but I have yet to hear any more from them nor have I received a refund.
Apparently, they just string you along & hope you forget that they've kept your money.
DO NOT USE THIS COMPANY !!!
Apparently, they just string you along & hope you forget that they've kept your money.
DO NOT USE THIS COMPANY !!!
Written December 8, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Matt
San Diego, CA1 contribution
Nov 2023 • Family
This review is about Elife Limo, not the actual service that did their best to accommodate us.
Elife Limo sold us a ride to/from airport to the resort for a “Lincoln Navigator or similar.” It was less than 30 minutes each way and they charged us $375.
A taxi van showed up. It was fine. Clean, nice drivers. But it wasn’t what we were sold.
I spoke to the owner of the company who picked us up. Elife only communicates via Whatapp, and does not pay the service provider anywhere near what we paid. I confirmed a child’s seat twice with Elife, which you can only do via chat, and they assured me it was confirmed. Elife told the service provider we only needed a child seat for the return trip. So we had to wait at the airport 30 minutes while another van brought a child’s seat.
Elife is a scam. do not use them. Work with the resort, or just search a local service provider.
Elife Limo sold us a ride to/from airport to the resort for a “Lincoln Navigator or similar.” It was less than 30 minutes each way and they charged us $375.
A taxi van showed up. It was fine. Clean, nice drivers. But it wasn’t what we were sold.
I spoke to the owner of the company who picked us up. Elife only communicates via Whatapp, and does not pay the service provider anywhere near what we paid. I confirmed a child’s seat twice with Elife, which you can only do via chat, and they assured me it was confirmed. Elife told the service provider we only needed a child seat for the return trip. So we had to wait at the airport 30 minutes while another van brought a child’s seat.
Elife is a scam. do not use them. Work with the resort, or just search a local service provider.
Written December 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest,
I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.
Written December 14, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Brian M
1 contribution
Mar 2023 • Couples
You could start by picking us up from the cruise ship in San Francisco. Had to get a cab to the Airport. pick up from airport & hotel was good. I rang all the contact numbers on the print out but it just kept ringing out even Tryed the UK emergency number same thing. Believe the reviews if you book this company.
Written April 12, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer,
We apologize for any inconvenience caused by the missed pick-up at the cruise ship. We take our customers' feedback seriously and will work to ensure that this does not happen again in the future. We appreciate your positive comments about the pick-up from the airport and hotel. We will investigate the issue with the contact numbers if this was the case and ensure that they are updated and fully functional.
Thank you for your feedback.
Written May 6, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
William F
11 contributions
Dec 2023 • Family
They say they guarantee an English speaking person but mine didn't and had to use a translator app to communicate. When I contacted the Elif limo folks they said they would get someone who did speak English. The driver contacted me about getting a new driver or continuing to use her with the translator. I stayed with the non-English speaking person and communicated VIA text. All in all, provided the service I requested but they are still working out some hiccups I'd say. If I hadn't needed a car seat for the trip, I probably would have used an uber or Lyft instead.
Written December 8, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear
I apologize for not providing you with an English-speaking driver as per your request. We sincerely apologize for any inconvenience caused and appreciate your honest feedback. We will make the necessary improvements based on the issues you've mentioned. If you have any further questions or concerns, please feel free to contact us for resolution at qa@elifelimo.com.
Written December 10, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Andrew O
1 contribution
Jun 2024 • Family
The wrong car was sent to pick us up despite booking asking for a larger car which we have had previously on the first trip with them. They refused to give a refund despite their mistake and is having to use an Uber. The office staff were rude and unhelpful and tried to say that a 6 seater is the same as an 8 seater that we booked.
Do yourself a favour and use anyone but them
Do yourself a favour and use anyone but them
Written June 7, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Guest,
Thank you for reaching us and we are sorry to hear you have an uncomfortable experience. Should you need further assistance, please contact us by email qa@elifelimo.com and provide the relevant order information.
Best Regards,
Written June 13, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Filipa S
Coimbra, Portugal5 contributions
Aug 2023 • Family
On the 4th august, we took a transfer from Toronto Airport with the driver Diana with destination to the Seneca Niagara Resort and Casino Hotel, NY, USA.
The driver could barely speak english, tried to take extra money, in cash for the toll, made and received phone calls and texted messages during the driving and stoped in the highway shoulder to smoke a cigarete, everything in a most unprofessional way, to say the least.
When we approached the Niagara Falls, she said she couldn’t drive us to the hotel because it was in the american side and she hadn’t a passport nor a visa.
We and our children had to walk with all the luggage from the boarder to the hotel.
The driver could barely speak english, tried to take extra money, in cash for the toll, made and received phone calls and texted messages during the driving and stoped in the highway shoulder to smoke a cigarete, everything in a most unprofessional way, to say the least.
When we approached the Niagara Falls, she said she couldn’t drive us to the hotel because it was in the american side and she hadn’t a passport nor a visa.
We and our children had to walk with all the luggage from the boarder to the hotel.
Written August 10, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer,
We sincerely apologize for the disappointing experience you had with our service. Your feedback is crucial to us, I request you to contact me directly in order to solve this issue asap. Please reach out to qa@elifelimo.com. This behavior does not reflect our standards of professionalism and customer service. Please rest assured that appropriate measures will be taken.
Thank you for bringing this to our attention.
Thank you..!!
Written August 13, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Discover44711293671
1 contribution
Sep 2024 • Couples
Horror ride probably describes it best!
We had booked the "service" through booking.com. 3hours drive from ho chi ming (vietnam) to the hotel. The driver was very aggressive and daring! We have been Trips around Vietnam with drivers for 3 weeks, and we know the driving style. But that was really unnecessary. I think letting go of such drivers on toirists is bad! We have had several maneuvers where we have been lucky! For example, overtaking at 120h/km over the breakdown strip or repeatedly turning just in front of a truck, let alone braking... it's really an imposition! Never again about this company!
We had booked the "service" through booking.com. 3hours drive from ho chi ming (vietnam) to the hotel. The driver was very aggressive and daring! We have been Trips around Vietnam with drivers for 3 weeks, and we know the driving style. But that was really unnecessary. I think letting go of such drivers on toirists is bad! We have had several maneuvers where we have been lucky! For example, overtaking at 120h/km over the breakdown strip or repeatedly turning just in front of a truck, let alone braking... it's really an imposition! Never again about this company!
Automatically translated
Written September 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest,
We are truly sorry to hear about your unpleasant experience. Your safety and satisfaction are of utmost importance to us. We deeply apologize for the aggressive and reckless driving of the driver. This is not the standard of service we aim to provide.
We understand your frustration and concern. We take your feedback very seriously and will immediately investigate this matter and take appropriate actions to ensure that such incidents do not occur in the future.
We appreciate your honesty and will do everything in our power to improve our services. Thank you for bringing this to our attention.
Best regards,
Written September 27, 2024
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Anne163
Greater London, UK7 contributions
May 2022 • Family
We booked a car through Expedia to take us from our hotel to Hanoi airport and they just didn’t turn up. If it hadn’t been for the great staff at our hotel we would have missed our flight. No apologies. Just didn’t come because of bad weather. Rubbish service. Do Not Use. Terrible terrible to deal with. Customer service also hopeless. When we called we were told the taxi was on its way. 45 mins later no taxi. Awful company. Awful service. Don’t rely on them if you want to make it to the airport on time. Shoddy bunch of cowboys.
Written May 29, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear Customer, we´re sorry to hear about this experience. Our apologies. We´ll find out what happened. We definitely are listening to your complaint and that is why we friendly ask you to provide us more details to this e-mail: qa@elifelimo.com
Written May 31, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Chisa F
Tokyo, Japan50 contributions
Feb 2023
My experience was totally different from the negative reviews. I booked a one way transfer from SFO to White Swan Inn on Bush Street.
After I booked online, I received a text from Elife with the driver's name and cell phone no. Apparently there was a change in the driver, and Elife texted me again with the new driver's name and cell phone number.
I got stuck in immigration, and it took me an hour and twenty minutes. The driver texted me, so I asked him to wait. When I exited, I texted him my location (door 3, international terminal), and he showed up five minutes later. He was punctual, reliable and courteous.
It could be that the SFO location has good staff and drivers.
After I booked online, I received a text from Elife with the driver's name and cell phone no. Apparently there was a change in the driver, and Elife texted me again with the new driver's name and cell phone number.
I got stuck in immigration, and it took me an hour and twenty minutes. The driver texted me, so I asked him to wait. When I exited, I texted him my location (door 3, international terminal), and he showed up five minutes later. He was punctual, reliable and courteous.
It could be that the SFO location has good staff and drivers.
Written February 19, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Michael H
McKinney, TX21 contributions
Oct 2023 • Solo
booked a car for a funeral for $300. Policy is you can cancel in 24 hours. Plans changed and I had a free ride from airport so I cancelled and these bastards charged me anyway. Disputed with my credit card without success. SAVE YOUR MONEY. They are frauds.
Written December 11, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Dear guest,
I'm sorry to hear about the issue you've raised. We need more information to understand what exactly happened. Could you please contact us at qa@elifelimo.com and provide the relevant order information so that we can investigate further and get to the bottom of this? Thank you for your honest feedback, and we appreciate your prompt contact to help resolve the matter.
Written December 14, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
When will you pay us for our service fees?
Written February 15, 2020
Why did we have a dirty mini van instead of a car to pick us up at Sydney airport 30 oct 2019 and no car to return us to the airport on the 3 rd nov for our return flight to Aukland
Written November 21, 2019
I don't know what you're talking about. It sounds like you need to contact Elite!
Written December 16, 2019
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*Likely to sell out: Based on Viator’s booking data and information from the provider from the past 30 days, it seems likely this experience will sell out through Viator, a Tripadvisor company.
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