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Napa Tour Shuttle

1 The Embarcadero, San Francisco, CA
+1 415-513-5400
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Review Highlights
Did not live up to expectation

We were very excited to go on this tour, but did not get the experience that we anticipated. I had... read more

Reviewed 2 days ago
avedbraaten
,
Thief River Falls, Minnesota
#BadVlad #badcustomerservice

We went on our wine tour today and had Vlad for our guide. As we were driving to our first vinyard... read more

Reviewed 6 days ago
Krystal P
via mobile
Read all 827 reviews
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Wine Country Tour Shuttle, with its Super High 94% TripAdvisor Rating Score operates from San Francisco to either Napa or Sonoma. We encourage wine lovers to go on both our Wine Country Tours because the different wine regions are so uniquely different. Our Napa Experience Tour visits 4 wineries and has a picnic lunch and a 50-minute relaxing ferry cruise included. See the reviews below to see how well the picnic lunch and the ferry cruise is so well received. The Sonoma Experience Tour (local favorite tour) is new for us and has great reviews below because we picked 2 fantastic wineries, plus we put together a walking map of Sonoma square where guests can get one free pour at each location. Wine Country Tour Shuttle received the 2013 TripAdvisor Certificate of Excellence Award.
  • Excellent70%
  • Very good20%
  • Average6%
  • Poor2%
  • Terrible2%
Travelers talk about
“andretti winery” (73 reviews)
“wine country” (118 reviews)
“wine tasting” (65 reviews)
LOCATION
1 The Embarcadero, San Francisco, CA
SoMa
CONTACT
Website
+1 415-513-5400
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Write a ReviewReviews (827)
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All reviews
"andretti winery"
in 73 reviews
"wine country"
in 118 reviews
"wine tasting"
in 65 reviews
"ferry building"
in 88 reviews
"v sattui"
in 18 reviews
"castello di amorosa"
in 9 reviews
"different wineries"
in 19 reviews
"second stop"
in 14 reviews
"the golden gate bridge"
in 67 reviews
"great wineries"
in 9 reviews
"wealth of knowledge"
in 10 reviews
"great guide"
in 17 reviews
"small group"
in 11 reviews
"franciscan"
in 79 reviews
"vineyards"
in 105 reviews
"chandon"
in 42 reviews
"driver"
in 164 reviews
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1 - 10 of 794 reviews

Reviewed 2 days ago

We were very excited to go on this tour, but did not get the experience that we anticipated. I had heard from others that had been on tours to Napa Valley that the participants really got to know each other and became friends. When we...More

Thank avedbraaten
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toursofamerica, Manager at Napa Tour Shuttle, responded to this reviewResponded yesterday

We are incredibly sorry about this. It is our understanding the three reviews on Vlad are all from one tour. This does not make it right. We have spoken to Vlad and we expect great things from him on future tours. We see him as...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile

We went on our wine tour today and had Vlad for our guide. As we were driving to our first vinyard he was talking and I leaned over to tell my sister something (I was not loud at all) and he spazed on my like...More

Thank Krystal P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toursofamerica, Manager at Napa Tour Shuttle, responded to this reviewResponded yesterday

We are incredibly sorry about this. It is our understanding the three reviews on Vlad are all from one tour that happened a week ago. This does not make it right. We have spoken to Vlad and we expect great things from him on future...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 6 days ago via mobile

Overall the wineries were wonderful; the people were knowledgeable, kind, and welcoming. The food and wine were amazing, and the atmospheres were enjoyable. Now, the shuttle ride - that’s a different story. Vlad talked, non stop, for 1.5hours of a drive. The group was unable...More

1  Thank Tracy F
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toursofamerica, Manager at Napa Tour Shuttle, responded to this reviewResponded yesterday

We are incredibly sorry about this. It is our understanding the three reviews on Vlad are all from one tour that happened a week ago and folks are piling on Vlad from that one tour. This does not make it right. We have spoken to...More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
See more reviews
Reviewed 6 days ago

A fantastic day; my parents were in the Bay from out of town and had never been to Napa. Joe was dependable, consistent, and timely; an excellent host. The bus was cleaned each time we got off and he was considerate in that he continually...More

Thank David K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

We loved the tour but Vlad treated us like schoolchildren and stopped the tour while we were simply meeting those around us. I tried to talk to him after the tour to give him my feedback and he was a complete jerk and said that...More

Thank CAROLHANSEN
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
toursofamerica, Manager at Napa Tour Shuttle, responded to this reviewResponded 1 week ago

We are really sorry you had troubles with Vlad. We will definitely show him this review to see what he can do better. Thankfully, he has many good reviews for us. Thank you for the feedback.

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Booked this tour for a reluctant husband (I had been on another tour with my daughter a few years back) and we were more than pleasantly surprised at the entertainment factor and warmth of our guide Vlad. I can honestly say (since I rode the...More

Thank michellethiel2018
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

This day started out bad and just got worse. We were picked up in the appointed spot and the drive to Napa began with Joe pointing out various spots with interesting little tidbits about the landmarks. He then went on to remind us that he...More

1  Thank Dotty M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

Very nice, premium experience. We were considering this and another firm that are $100 cheaper and all tastings included, and we glad that we chose this Napa Tour Shuttle. This tour goes to 4 premium wineries where wines are $50+ per bottle unlike other group...More

Thank Vezuka
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago

The best day ever, loved the wineries and landscapes, Joe was the best tour guide and went above and beyond to make this day perfect!

Thank Wltravelbug
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Reviewed 2 weeks ago via mobile

We had the best time on this tour! Stopped at 4 beautiful and very different wineries, each with something unique to offer. The open top bus and Joe’s tour/entertainment made the ride between stops enjoyable as well. No other company (that we found) had open...More

1  Thank Kribis
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
Nearby
SoMa
South of Market (SoMa), has an urban and sophisticated
vibe, but you're more likely to find big nightclubs
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find boutique shopping. Although it’s the epicenter
for tech startups in the city, visitors will be able
to do more than just business - museums, top quality
restaurants, and the San Francisco Giants now call
this neighborhood home. Most of its freeway-sized
...More
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Questions & Answers
SungAh A
April 1, 2018|
Answer
Response from Ro F | Reviewed this property |
The tour bus is snug. You would have to ask the tour company if you can take luggage. I packed a small backpack. I didn’t see anyone else joining the tour late, but I don’t see why not!? You would be missing out on the... More
0
Votes
Emily G
April 16, 2017|
AnswerShow all 3 answers
Response from KBJ278 | Reviewed this property |
I believe this answer is on the FAQs on the companies website but we were back at the San Fran Ferry Terminal by 5:15. Even if you are running 30 minutes late, you should make your flight in plenty of time.
0
Votes
gguerriere
March 15, 2017|
AnswerShow all 2 answers
Response from VandCWpg_ | Reviewed this property |
St. Francis Westin was good for us, but anywhere around the square or the waterfront (near or on Embarcadero) and you're a very short bus or trolly ride to the shuttle. Or you can enjoy a 20-30 minute walk from the St... More
0
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