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Platinum Tours of Maui

Wailuku, HI, USA
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About Platinum Tours of Maui
A luxury tour of the Road to Hana. Our buses were originally designed for a maximum capacity of 24 standard touring seats, we removed all 24 and replaced them with 14 luxurious, custom-designed captains chairs. A spacious, luxury ride. Views from outside broadcast into the bus via HD video. Our latest addition to the luxury fleet include fully customized Mercedes Benz Sprinters, 9 luxury seats for max comfort. All vehicles fully stocked with complimentary beverages and snacks. Well-thought-out breakfast and lunch menus for your dining pleasure.
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Hours Today: 8:00 AM - 8:00 PM
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Pzurby wrote a review Jan 2020
6 contributions6 helpful votes
Beware beware beware. Platinum tours cancelled two tours and stole our monies. Over $5000.00! They have refused to refund from their cancelling. Beware of these thieves.
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Date of experience: March 2019
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Joe wrote a review Sep 2019
1 contribution
I booked the road to Hana tour two weeks in advance. I purchased tickets for two and added to comments that I have a 10 month old baby. Per their site I couldn’t find anything suggesting pricing for children so I decided to give them a call. I call the number on their website at least 5 times to find no one answers the phone, than I decided to call the number from the email receipt which was a different number, this number is disconnected, really!!! At this point I started to get scared thinking maybe this tour site is a scam. In my final efforts, I decided to use the email provided on my receipt, yes a response, finally. The email reconfirmed that I have a total of two in my party along with a 10month old child which I was told is no problem. I received my confirmation email not phone a call as stated what would happen to confirm my trip time and pick up the day before. All of this to lead up to the day of the tour. Me and my family got up @ 4am to get our selves ready with the our baby, we went to the lobby where we were supposed to be pick up only to receive a TEXT message from an unknown number stating that they cannot accommodate my family with our baby because of the car seat. They said sorry and suggested we pick another day which isn’t good for me or my family with a baby. When you have a baby everything has to be planned out. I was very upset not just because they canceled on us but if it were a problem with the baby car seat I would have purchased another seat ticket. I double and triple check with them through email because no one answer their phone and they assure me it was ok. My biggest problem with them is text messages to cancel, really. I tried to call the number I was text from and no answers really really horrible customer service and they should be ashamed of themselves calling this tour company platinum/ luxury it’s more like poor and shady. If you have kids take another tour these non responsive people are not worth the money or time.
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Date of experience: September 2019
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Peyton O wrote a review May 2019
Columbia, Missouri1 contribution
My boyfriend and my first time to Maui and we decided to book a Road to Hana so we could enjoy the views without worrying about the driving. We originally booked a small group full Road to Hana Luxury tour, but Platinum tours called us a few days before looking for people to reschedule since they had overbooked. Luckily, we were able to be flexible and ended up going a day later than planned, but had an AMAZING time, totally worth the reschedule. David was our tour guide and he was the best. He knew the area and got us there safely. Such a fun tour!
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Date of experience: May 2019
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DrMike wrote a review Nov 2018
San Francisco, California8 contributions1 helpful vote
+1
This was an exceptional tour. My wife and I have been to Maui before but this was our first Road to Hana experience and we wanted to do it with a great guide. We certainly did with David. He is a Maui native who had studied Hawaiian history and has an encyclopedic knowledge of culture and the sights. He is also a lot of fun and super relaxed. On top of that you get a luxury van and we were paired with another nice couple, so it was essentially a private tour. The tour does not go all of the way around but going to Hana and back was just right. Another amazing part was the food. David knows everyone so he takes you to top farm-to-table spots for breakfast and lunch—cost included! He also surprises and delights with snacks and will even jump in the water with you if you ask him to. Don’t fumble with a rental car in the rainforest, take Platinum tours and you’ll have a relaxing and enlightening experience.
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Date of experience: November 2018
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Extraordinary623587 wrote a review Nov 2018
1 contribution
We would highly recommend Platinum Tours. We booked the road to Hana tour and it was awesome! We ended up having a private tour because no one else signed up that day. David was tour guide and he showed us some amazing places. He took us to a yummy farm-to-table food trailer, showed us some amazing spots along the way and took us on the full Hana Loop. The backside of Hana was beautiful as well.
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Date of experience: October 2018
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