Maui Zipline Company
Maui Zipline Company
5
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
8:00 AM - 5:00 PM

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles1,652 reviews
Excellent
1,474
Very good
128
Average
23
Poor
10
Terrible
17

Carol A
Shoreline, WA93 contributions
5.0 of 5 bubbles
Jan 2020 • Couples
I decided I wanted to try zip lining for the first time on my trip to Maui. I picked this place in part due to the positive reviews but also because no major hiking was involved. No question, the guides are what really make this experience positive. They are fun, engaging and try their best to put people at ease. The tour consists of five lines. I wasn’t nervous at all until the guide was hooking me up to my first line and asked if I was nervous. There was a 8-9 year old girl in my group who had gone before me and I decided that if she could do it, I could do it. I did it and the rest of the lines were easier after that. I also felt that safety was a very important part of this tour. The guides always tied everyone off immediately upon their arrival to a platform and checked everyones harness before each line. I would definitely recommend, especially for a first-timer.
Written January 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

CLTJennifer
Charlotte, NC138 contributions
5.0 of 5 bubbles
Dec 2021
We took our teens and my mom, who is 82, on this zipline trip. We all loved being out there and especially having my mom with us. She was very brave and had no problem doing all the lines even though she has had knee problems for a year. She is a person who is always worrying but she mentioned a number of times how confident she was in our guides. They were very, very helpful and we all felt safe and secure in their hands - Ryan, RJ and Gerald did a great job!! So this was a very family friendly zip experience and I highly recommend especially for first time zipliners or if someone in your group is old or young or nervous about this type of activity.

I will just mention that if you are experienced at zip lining or love more adventurous outings, this is not the best option for you. Also, this didn't feel like we were zipping through the jungle - the plantation is a lovely setting but feels more like farmland or an extensive garden than a "jungle" zip. It was perfect for us though and we loved it!!
Written January 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Saravana N
3 contributions
5.0 of 5 bubbles
Jul 2022
Our first Zipline experience was super fun. Guides EJ, RJ and Joey patiently explained the process and made the experience so much fun for the whole group. They were so good handling little kids as young as my 5 yr old son. Kids got stuck in the middle of the lines a few times but the guides handled all that with so much professionalism and enthusiasm. There are 5 sections of Ziplines of varying speeds and thrill levels to try out, all for one price.
Highly recommend this place to try out ziplining!!!!
Written July 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

KGS
1 contribution
3.0 of 5 bubbles
Mar 2022 • Family
This zipline is very much for beginners. My young kiddos found it “boring”. There is a lot of waiting on each ramp as the guides painfully strap in each of the 12 guests one at a time. It’s five zip lines that take a little under two hours when really it should take 20 minutes if you could just walk to each platform, get safely strapped in, and fly off. The guides did a good job trying to entertain the group as we all waited but it just wasn’t enough to give it any more stars.
Written March 25, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Beth D
1 contribution
1.0 of 5 bubbles
Jun 2021
We were SO disappointed with Maui Zipline. We'd been looking forward to the experience all week and our family of 10 were there to celebrate my granddaughter's 12th birthday. We had prepaid and confirmed reservations, but when we got there we were told our reservations had been cancelled! They claimed our concierge service cancelled, but Blue Hawaiian said they didn't. We asked what we could do and explained our situation but they weren't the least bit apologetic and didn't offer any kind of solution. That was the worst part - mistakes happen but they wouldn't even consider the possibility that they might have made the error - they just kept saying it was cancelled and there was nothing they could (or would) do about it! No apology - we even asked to talk to the manager and were just told they would say the same thing. It was a horrible end to an otherwise great trip. I would NOT recommend them to ANYONE.
Written July 7, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

tp9905
st. louis, mo2 contributions
1.0 of 5 bubbles
Jun 2021
I hate that I even have to leave this place 1 star! We booked reservations in advance for a family outing and received confirmation. When we got there, we were told they were canceled by our concierge who insisted they were not canceled. We asked how they could make it right, and they were incredibly rude, smug and down right jerks. The worst part of this all was it was my daughter's 12th birthday. I would never recommend this place and every person who was working that day needs to either by fired, or taught how to work with customers.
Written August 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Elizabeth A
Crown Point, IN156 contributions
2.0 of 5 bubbles
Mar 2022
This was my second time here since I wanted to bring my daughter and granddaughters. They have a weight limit of 230, and I am pretty sure they weigh you 15 pounds higher, since you carry 15 pounds of gear, so make sure you are under 215. I had already paid for 4 people as payment is required with your reservation. When we got there, my daughter weighed in slightly over the limit. They refused to give our money back for her, saying that there were no refunds for cancellations. Well, I didn't cancel her, THEY did! Her daughters and I weren't able to fully enjoy the experience because we were so sad she couldn't go with us and we felt bad for her. We would have all cancelled rather than go without her, but they would have just kept our money too! I understand the weight limit on their safety policy, but if THEY say someone can't go, they should at least give your money back.
The guys we had for guides this time paid a whole lot more attention to the pretty girls than to anyone else. Other people in the group commented on it. Also, they didn't give as much information as the ones on my last trip did. There is one slide where a small person might not have enough momentum to get all the way across and they pull you in if necessary. There was a young girl in our group and they just told her that if she didn't accept a push she might not make it, they didn't tell her they would pull her in. Then she was afraid to go since she didn't want them to push her. She did go, without the push, didn't make it, and was pulled in, but they should have just explained up front. Won't return or recommend.
Written May 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Daniel S
1 contribution
5.0 of 5 bubbles
Jan 2022 • Family
We had an awesome time. The guides RJ, Ryan, and Jensen are GREAT!!! They were very entertaining and kept my wife and I and the kids entertained and engaged. Their safety protocols were even better. No member of the group was ever not tethered to the safety lines as we moved around the platforms. Very impressed with how seamlessly and automatically they handled this part. They are truly a professional and fun group of guys. Highlight of the trip for sure.
Written January 16, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Joe X
San Jose, CA5 contributions
2.0 of 5 bubbles
Jul 2022
This is a family-owned business, and I think the business owner should be more transparent and honest to customers if they want stay in business. I called in to make the reservation, and I made it explicit that we have 4 people in our group, 1 child is under 5 years old thus cannot join the ride. The business owner told me it's ok to do so which made me think perhaps one parent can do the zipline ride while the other parent takes care of the 5-year-old and switch over. However, this is not the case since they don't allow parents to join two different groups. We tried to reschedule one parent to another day, but it's very obvious they made up a quick excuse that if you want to reschedule, you have to reschedule the whole family group to another day... this don't make much sense of course since it's not very much booked facility. Most likely they want to cut down the cost and trouble. In the end, we paid for 3 people ride, but only two people did the ride, of course no refund is given since they don't assume tourist customers would revisit.
Written July 20, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

KC
Champaign3 contributions
5.0 of 5 bubbles
Sep 2021 • Couples
It was our first time ziplining and we had a great time with Luke, Keahi, and Jensen. They were experienced and made us feel very safe. They were funny and cracked a lot of jokes throughout to make everyone feel comfortable and at ease. The sceneries were absolutely beautiful. It was a fun experience and we recommend them to anyone wanting to zipline in Maui.
Written September 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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Maui Zipline Company - All You Need to Know BEFORE You Go (2024)

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