Maui Mountain Cruisers
Maui Mountain Cruisers
3.5
8:00 AM - 11:00 AM
Monday
8:00 AM - 11:00 AM
Tuesday
8:00 AM - 11:00 AM
Wednesday
8:00 AM - 11:00 AM
Thursday
8:00 AM - 11:00 AM
Friday
8:00 AM - 11:00 AM
Saturday
8:00 AM - 11:00 AM
Sunday
8:00 AM - 11:00 AM
About
Paia, Hawaii

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Tours and Tickets by Maui Mountain Cruisers
Travelers talk about
(4 reviews)
(52 reviews)
(94 reviews)
Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
Popular mentions

3.5
318 reviews
Excellent
163
Very good
41
Average
25
Poor
28
Terrible
61

UtahCookieMan
1 contribution
Jan 2020
We rode this with a large group of friends and here are a few things that were good and bad:
1. The time was scheduled for 4:00 AM which was INSANELY early for us, but I was able to convince the group it would be worth it. The tour ended up changing the time the night before to 5:15 which was welcome. When we arrived at the ‘top’ of the mountain, we were perplexed why we needed to be there so early as we sat in the van for over an hour in the rain with no sunrise in site (even without the heavy clouds the sunrise would not have happened at that hour)
2. After waiting for an hour, we finally did ride down, in heavy rain for the entire time. I was very skeptical that they were in no way going to call off the tour due to rainfall and I was right. That being said, other than rain hitting us in the face and getting soaked through our poncho’s we did have a very fun ride in all downhill through beautiful terrain (on a paved road). The bikes are adult BMX style and were great.
3. You cannot go to the top of the volcano for this ride. Although Haleakela is a 10,000 foot volcano, you only are taken to maybe the 7000 foot mark and ride from that point down. This was misunderstood by me when we booked the tour as we thought we would be taken to see the crater and leave from the top.
4. The guide and his helper driving the van were great and VERY helpful and cautious with the riders. They were kind and patient with us all. I would like to ride this another time on my own terms so I can ride faster and not have to stop for the group, but this was a great way to go and I felt safe the whole time. The van stays with you on the way down and keeps you safe from traffic as well as gives you the option to get into the van if you are not comfortable.
Written January 21, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Thank you for your review! Mahalo
Written January 22, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Dana D
Portland, OR60 contributions
Aug 2021 • Family
The ride down was fun, but this company is grumpy. There are several companies doing this ride, so other choices. First, the ticket says 8:30 - 3:30 and we were being dropped off/picked-up. When I confirmed the time to be back the guy went into a rant about how they would be done by 11:30 at the latest and they were "trying to get that changed"....so there was that. Next up, one of our group got a flat tire just a little ways down. While the ticket says they will "be on the mountain" they were already headed way down to get another group. Luckily one of us has cell phone coverage and another group headed up stopped to tell us our elevation so we could let them know where we were at. It took quite a while for them to get back to us, and then the guy have my kid a hard time about the flat saying that she must have been riding on the shoulder, this never happens and it was all her fault. (She is an experience bike rider and was doing no such things.) Overall, the ride was fun and we would do it again, but the company was grumpy and just made us feel bad in several ways about things that were in no way our fault. If possible, I would choose a different company - it seemed like they all do the same route with the same bikes (which are INDUSTRIAL and HEAVY).
Written August 16, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

mika
1 contribution
Jun 2021 • Family
We had a great time! The driver was friendly and knowledgeable.
Bikes are a bit old so I was a little concerned about safety. No snacks or gloves were provided. Recommend to bring your own snacks and jackets. I wish we had time to spend at Makawao on the way. Overall, it was a really good experience and I would recommend to my friends. Spectacular view!
Written July 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Kathy P
1 contribution
Dec 2019 • Couples
From their website:

Maui Mountain Cruisers is now
A highlight for most visitors to Maui—if not all of Hawaii—is experiencing a guided bike tour down Maui’s active volcano – Haleakala. Guests can enjoy this experience in an active way. Bike 26 miles (42 km) from the 6,500′ all the way down to the the beach town at Paia. Tour begins with pickup in the early morning from hotels (fee applies) in the Maui resort areas such as Wailea, Kaanapali, and Kapalua for the drive up to our office/base-yard where we will start guests off with a hot or cold beverage and a snack.
From our office, we will transport guests to the 6,500′ level and your tour guide will provide you with the history of Haleakala, its geology, and the rare plants and animals found only on Maui. Watch the predawn colors from this location, and then you’ll be fitted with a bicycle and helmet to start your guided bike ride. Coast downhill, riding along switchbacks, through Haleakala Ranch, and past Kula. Continue through the towns of Makawao and Paia, and finally reach the Pacific coast at Paia Beach town.

1. We scheduled to be picked up and they claimed it would be an additional $100 for the two of us even though their confirmation email said we would be picked up. This happened to another customer. MMC blamed the booking agents, although I booked directly with them.
2. There was no snack or hot beverage provided.
3. Transportation to the biking location was sketchy! The van had low tire pressure and needed an oil change. The driver rode the cars in front of him and passed two vehicles up hill on a windy road, crossing the double yellow. This was even after being told that some of the passengers were prone to carsickness. One passenger got so sick that she could not do the bike ride.
4. The content from the guided tour was only about the Baldwin family coming to Maui to save the natives from the diseases contracted from the white people and that the descendants of the original Baldwin are all broke now.
5. The bikes and helmets were in extremely poor shape. There were not enough helmets to fit properly. Brakes were squishy. One of the bikes we used had a bulging tire and wobbled.
6. We only had a driver. Not two guides. The bike ride down was not guided. This was a self guided tour, even though we paid for the guided tour.

When confronted about these discrepancies, the driver passed the buck to the outside organizations who book the tours, not taking accountability based on their website.
Written January 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Stephanie L
1 contribution
Aug 2022 • Family
Big loss of time. Old and dirty van to bring us half way up Haleakala. Old and shaky bikes. Very dangerous. We just go down on a paved road all the way with the brakes on... That’s it! Very boring. Not much to see. It was supposed to cost us 100$ US per person, as it says on the web site. John charged me 220$ that day on my credit card, instead of 200$. He said I would get a refund. I have tried to call him many times to get a refund since, never got it! I do not recommend this activity. I highly recommend you find something else to do!
Written September 24, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Stephanie if you would like for us to show you on our records as to where you were charged 208.00 for two people. That is 100.00 per person as stated. The 8,00 are taxes. I wish I could control the taxes but that is completely out of my hands. I am unsure as to what you were expecting from this tour. As stated on our website we are a downhill bike ride. We do not go to the crater and have not since the National Park banned all bike companies from entering the park. We inform all of our patrons that we start the tour at 6500 feet. This tour is not for everyone. It is sad that some people dont find that out until they have done it. I can assure you that our equipment meets and exceeds all safety standards within the industry. Like I said this is not for everyone. Riding a bike that most are not accustom to can leave an impression of unstable or shaky. The bikes are specially manufactured for this type of riding and can not be compared to what most ride at home. I too rode with the brakes on...its a fast ride!!! I am sorry this was not your cup of tea personally. If you would like to contact us to work out any hard feelings maybe we can find a win win situation in all of this. Thank you for your time and we look forward to hearing back from you.
Written October 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

billyisblazing
1 contribution
Sep 2022
Wow, wow, wow. What a great day riding bikes in Maui and did I mention the view. Jack our host was so full of knowledge I learned so much from him about the history of Maui and surrounding areas. The value for the adventure was fantastic and boy did it ever deliver on the adrenalin rush. I cannot recommend Maui Mountain Cruisers more, fantastic company, fantastic guide, what a day. Thank you Jack, for an adventure I will remember for years to come and next time we are in Maui you can be sure we will be setting up another ride with you. FANTASTIC!!!!
Written September 12, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
AWESOME!!!!! We are so happy you enjoyed yourself and we could be a part of your life and your memories for years to come!!! We appreciate you taking the time to share your experience with us. We hope to see you on your next trip to Maui. Take care.
Written October 7, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Daves_Maui_Trip
Portland, OR1 contribution
Feb 2021
Mike was an excellent guide for the trip. He also goes the extra mile by following you down the mountain to insure you take the correct turns to get back to the shop. If you've done the sunrise tour already and just was to enjoy the ride down the mountain this is a great choice, and an affordable one.
Written February 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Jason R
Salt Lake City, UT5 contributions
Jan 2020 • Couples
Great driver/guide up. Very knowledgeable. Highly recommend NOT having a guide down. The 26 miles goes fast. You’ll be done by 10:30. They need to update the bikes. Bad shape. And the helmets stink soooooo bad!!
Written January 17, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.
Jack D
I am glad you enjoyed the ride. I will have to look in to why the helmets were under par. As a routine we clean all gear before and after each use. As far as the bikes are concerned we also run through a checklist of things to ensure the bike is working properly prior to our guests receiving them. If cosmetic issues are your concern then my apologies...one of the drawbacks of living in the middle of an ocean. Salt air can and will do its damage far more quickly than most think. I do ensure you though the safety measures of our equipment is in top shape.
Written December 18, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

rlav48
orland park, il.253 contributions
The one thing that I really wanted to do in Hawaii was the sunrise bike tour from the summit to the sea. Cost was $155 but I really wanted to do it and booked it for the last day of the trip so I looked forward to it all week. I booked it through Boss Frogs and they booked it through Maui Mountain Cruisers. They told me that they would pick me up in front of my condo at 2 am. I stood out in the street from 1:50 am to 3:30am. and they never showed. They had asked for my cell phone number in case of a problem but never bothered to call. When I complained they claimed I was not there at 2:00 am when they went by or at 2:45 when they tried again. All they offered as compensation was that I could take the next day's sunrise ride for the cost of their day trip ride even though they knew I was leaving the next day. Thanks for screwing up my otherwise great vactaion!
Written July 11, 2006
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

DnBEno
Virginia Beach85 contributions
While the sunrise was incredible, I do not recommend the bike tour down (through Maui Mountain Cruisers). My husband and I took this tour the 2nd day of our honeymoon. After watching the sunrise, we were given our bikes to ride around the parking lot. I kept saying there was something wrong with my bike, and was reassured that it was fine by the tour guide. Needless to say, 10 minutes into the ride down, at 25mph, I went to brake, and the brakes failed. I went airborne into a pile of rocks. I was in the rock pile for an hour and a half before the ambulance could make it up to get me. I asked the EMT on the way to the hospital if they have ever come up for accidents, and was informed there are bike accidents at a minimum of 5 times a week. If it had been a bit down the road, I would have gone over the edge of the mountain, as there are no guardrails. The owners of Maui Mountain Cruisers showed up at the hospital the next day, drunk and accusing me of purposely messing with the brakes. I was floored! I spent 5 days in the hospital in Maui, and another 10 days in the hospital once I finally arrived back in NY. If you want to see Haleakala , drive your own vehicle up early and drive back down. Do NOT use Maui Mountain Cruisers.
Written December 27, 2007
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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Maui Mountain Cruisers (Paia) - All You Need to Know BEFORE You Go