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Gemini Sailing Charters

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Lahaina, HI, USA
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About Gemini Sailing Charters
Gemini is a 64' luxury catamaran designed to carry 75 passengers, but limit her to carry only 49, making Gemini Ka'anapali's most spacious catamaran. Gemini is also the only catamaran on Maui to have viewports in each hull to experience the whales, dolphins and amazing marine life without getting wet! We offer year round Snorkeling Adventures, seasonal Whale Watches and Sunset Sails. Discover Aloha on the Ocean!
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Hours Today: 7:00 AM - 9:00 PM
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Gemini Sailing Charters
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DEW from MT wrote a review Apr 18
3 contributions
Gemini does an excellent job with a sunset cruise. The point of departure is admittedly a bit vague, so leave yourself plenty of time just in case. Proposal: Why not schedule a sail once a week without music? This would allow passengers to soak up the many sounds of nature sans a blaring ensemble.
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Date of experience: April 2021
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Response from GeminiSailing, Guest Relations Manager at Gemini Sailing Charters
Responded yesterday
Aloha and mahalo for joining us aboard Gemini 5 star review! We are glad to hear you enjoyed your time aboard with us. We will most definitely consider your suggestion. Hope to see you on the ocean again soon. Aloha!
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Ivory M wrote a review Apr 6
1 contribution
I would give this tour zero stars if I could. The boat is a beach pick yp on Kaanapali beach which is a MASSIVE beach. The check in instructions simply said “meet at the beach side of the Maui Westin at 10:30. No address was provided. We mapped ourself the the Maui Westin and waiting tell 10:45 to call the agency to find out if we were in the right place. I was on hold for maybe five minutes at first as the number is for an answering service. Once I was transferred to a live person I explained my situation to the lady on the phone then I was on hold for 15 mins. She returned to the line to say “so sorry they departed“ Apparently we were just one cove over and couldn’t see the boat. Further more there is TWO Westin resorts on Kaanapali beach. The tour company doesn’t tell you which place to be as no direct address was provided. although this was unavoidable on our part, and we were on time and contacted the agency they refused to let us board the vessel and refused us a refund. By the time we found the vessel it was only 7 minutes past 11 which was our departure time. I understand needed to depart on time. I absolutely do BUT this tour company knew for over fifteen minutes that we were just around the corner and needed some better instructions and decided to shaft us not only our experience but the $600 bill too. I have never been so disappointed in any excusrion service on ever. Their lack of customer service and clear instructions is appalling. Furthermore this vacation was my mother-in-laws last hurrah as she is suffering with terminal illness and this was the last chance we will ever have to take her swimming with the sea turtles (not that they knew any of that, but extremely disappointing to say the last). We never saw the boat or ate the food so I can not attest to the trip itself. If you book this tour make sure you are at least an hour early and familiar with the area there is poor instructions, no signage, and no local contact for immediate help.
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Date of experience: April 2021
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Response from GeminiSailing, Guest Relations Manager at Gemini Sailing Charters
Responded 1 week ago
Aloha Ivory- We are sorry to hear about your confusion on where we check in as everyone else on the tour made it on time. On our website it clearly states multiple times 'Beachside of the Westin Maui Resort and Spa' as well as images and links to Google Maps indicating the exact spot. If you Google us, again it brings up the maps to our check-in location. We have been at this same location for over 30 years. To clarify, there are actually three Westin's on Maui- the other two are the Westin Kaanapali Ocean Resort and the Westin Nanaea where you had assumed we were. You are absolutely correct- Kaanapali Beach is huge. The issue is that you did not book with us directly, but instead went through a third party vendor. We try our best to educate and inform our vendors the details of our tours- including the check in location, but sometimes unfortunately issues arise and because you didn't book directly with us we can not resolve them easily- same as with airlines, hotels etc. We hope you enjoyed the rest of your Maui vacation. Aloha
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Heather S wrote a review Apr 3
5 contributions
+1
Great big catamaran boat for whale watching. We saw a ton of whales. The captain and crew were awesome.
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Date of experience: April 2021
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Response from GeminiSailing, Guest Relations Manager at Gemini Sailing Charters
Responded 2 weeks ago
Aloha and mahalo for joining us aboard Gemini and for leaving a 5 star review! We are glad to hear you enjoyed your time aboard with us and will be sure to pass on the compliments to the crew. Hope to see you on the ocean again soon. Aloha!
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Julie E wrote a review Mar 2021
8 contributions2 helpful votes
Great experience with these guys. Seas were rough but they made it really fun and like “oh no big deal.” It also helped we saw a ton of very active whales. Lots of flukes, pectoral fins and tail slaps. Great time and departing from kaanapali beach was awesome.
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Date of experience: March 2021
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Response from GeminiSailing, Guest Relations Manager at Gemini Sailing Charters
Responded 2 weeks ago
Aloha Julie and mahalo for joining us and for taking the time to leave a great review! We really appreciate you choosing Gemini Sailing Charters and are glad to hear you enjoyed your time aboard. Hope to see you on the ocean again soon! Aloha
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Trisha R wrote a review Mar 2021
Pinole, California35 contributions56 helpful votes
I been on many whale watching trips and I would give them a higher rating if we didnt go during Covid. First, we congregated for check in, no social distancing. Then we lined up to board, again no social distancing. There were over 40 people on the boat which they said was less than they usually take out but the boat was pretty crowded. The first people on were given seats and the remaining were told to go below temporarily. We were told we would be rotated but we weren't. Most just moved to front of the boat and crowded in but wanting to have some social distance, my only choice was to stay in the back where it was difficult to see. The captain tried hard to turn the boat so those on the side and rear could eventually see but many times we missed things those in the front could see. We were told we could remove our masks while eating and seated so one lady was walking around without her mask. I will say the food and drinks were good and so was the service which why I gave 3 stars.
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Date of experience: March 2021
2 Helpful votes
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Response from GeminiSailing, Guest Relations Manager at Gemini Sailing Charters
Responded 3 weeks ago
Aloha and mahalo for choosing Gemini Charters. We are sorry to hear we didn't meet your expectations. To address your concerns, we are in complete compliance with all county, state and federal health mandates as well as the mandates we are required to adhere to with the DLNR and Coast Guard. Social distancing can be a bit tricky at times, that's why masks are required for our passengers- just like on the flight you took to get over here to Maui. We remind our guests as best as we can about remembering to wear their masks when we are on the open ocean. We hope you enjoyed the rest of your stay on our beautiful island. Mahalo
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