Boss Frog's Dive & Surf
Boss Frog's Dive & Surf
4.5
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
8:00 AM - 5:00 PM
About
High quality Maui snorkel gear rentals is Boss Frog's top priority. Lahaina's Front Street Boss Frog's location offers a full range of activities and beach rental equipment including high quality snorkel gear, performance surfboards, SUPs, boogie boards, golf clubs, mountain bikes, hybrid bikes, beach cruisers, road bikes, coolers, chairs, float belts, digital cameras, and an assortment of island related apparel and accessories. Our sales agents are trained to be knowledgeable, friendly and helpful to all customers, which maximizes each customer's experience. Boss Frog's prides itself on making customer service a priority.In addition to rental gear, Boss Frog's maintains a large retail selection of beach equipment, including high-end sunglasses, rash guards, reef safe sunblock, board shorts, sarongs, mens and womens clothing, sandals, snorkel gear, beach toys and gifts. We have the best on-Island selections of Maui Jims, Sunclouds, Sanuks and Reef slippers for adults and kids. All customers are greeted with the Aloha spirit at our locations.
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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.5
4.5 of 5 bubbles59 reviews
Excellent
51
Very good
4
Average
2
Poor
0
Terrible
2

pANNda620
San Francisco, CA23 contributions
3.0 of 5 bubbles
Mar 2021
We booked a whale watching tour with Quick Silver tour group- they are fantastic and we would highly recommend them!

Please book directly vs. Boss Frog. We were charged an additional $7 per person (which then equated to another ticket).
When I inquired about these incremental fees. I was told was “taxes and port fees”, which I believe that this charge may more of a service/booking fee.

I wish they were upfront about this because in looking at places like trip advisor and booking directly with the tour operator- there were not incremental service fees or additional taxes or port fees (this was already included in the price of the ticket).

I understand businesses need to generate income and which they were more forthcoming about it...like a stubhub...consumers know what to expect.

Learning moment for me, but I feel obligated to inform future patrons.
Written March 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mahalo for sharing your feedback, we appreciate it and will review with our staff. Please visit us again for Maui snorkel and beach gear rentals!
Written May 25, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

annaeileen
Seattle, WA5 contributions
5.0 of 5 bubbles
Nov 2018 • Couples
We rented snorkeling gear from Kalani and he was super nice and professional. We bought a few items as well. We will be back!
Written November 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for getting your sundries and snorkels from Kalani at Boss Frog's!
Written December 6, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Lori F
Livermore, CA10 contributions
5.0 of 5 bubbles
Sep 2019 • Couples
Went there and were met with the biggest smile and happiest person Patty Furlow. She was amazing. So helpful and patient. Lost a flipper and was so happy to help us. Gave excellent customer service. Would go there again. Remember to ask for Patty
Written September 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for the compliments of Patty!
Written October 11, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

The Heaths
1 contribution
5.0 of 5 bubbles
Sep 2019 • Couples
Service was fantastic, Patty was so helpful! Would highly recommend coming here before you plan anything, they offer so much for a great price.
Written September 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Great review of Patty! Thanks!
Written September 13, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Liz S
Ohio6 contributions
1.0 of 5 bubbles
Sep 2019
From renting the equipment to the snorkel tour on Calypso... it was terrible. All in all we ended up wasting away one whole day in Maui. We went into Boss Frogs on Tuesday to rent snorkel gear from Leon R. He was rude from the beginning to the very end and set the stage for such a terrible experience with Boss Frog's. We asked to try on Snorkel gear and he was rude and not helpful. He threw the snorkel gear on the bench near me and walked away like it was so hard on him to take care of two customers since someone had walked in behind us. My husband asked to try on the newer snorkel mask and he was hesitant to let him try it on. We were about to check out and I had asked where the no fog solution was since he had not shown us the bottle yet. He talked to me like I was dumb and said “It’s right in front of you!”

The Snorkel Tour we ended up scheduling we were told more than likely Coral Gardens but if the weather was on our side we could potentially go to Molokini Crater. So we had been to Molokini and we were hoping to go to Coral Gardens.

Thursday was our Snorkel Tour and we got there only for it to be canceled. We understand that under the conditions of the wind it was for our safety so we drove back to our condo that was 40 minutes away from the Harbor. We were able to reschedule for Saturday.

Saturday we arrived (another 40 minute drive) and the wind was still crazy but since they canceled last time they didn't want to cancel again. On the receipt for snorkeling they put 1pm-4:30pm as the duration. Since the weather was terrible we were expecting the trip to Coral Gardens to be 20 min which is what another associate told us from Boss Frogs. We got onto the boat and the ride was not only 20 minutes but 2.5 hrs, which the captain took us all the way to Honolua Bay. This is where the captain wasted our day... that morning before the snorkel tour we decided to snorkel at Honolua Bay. We got up early to get to Honolua Bay to snorkel for more than an 1 hour. We drove down 40 minutes from Honolua Bay to the Harbor. The kicker is that we rode on Calypso 2.5 hrs back up north to pass our condo which we were just there ... and 2.5hrs BACK to only snorkel at Honolua Bay for less than an hour. We were planning on doing other things that day to snorkel at other bays along the south side and visit a nice restaurant out that way but we didn't end up having time. I also a little motion sick from the waves. I can last a 20 minute ride but a 5 hr ride... I was still feeling it the next day. They had Dramamine to purchase but we weren't told where we were going and I was trying to hold off and I wasn't about to waste any more money on this boat ride.

Not the greatest overall experience. I was hoping for it to be better.
Written September 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
We are very sorry the weather didn't cooperate and you had the unfortunate coincidence of snorkeling Honolua Bay the morning before the trip. We make every effort to not cancel the trip and take customers to the safest and best place to snorkel, which IS normally Molokini. Recently we had a giant swell and wind and so we had to make alternative arrangements. We think if you had not snorkeled Honolua Bay that morning then maybe this would be a different review. Regarding our sales staff, we will follow up on that with disciplinary action. Thank you for your feedback.
Written September 8, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Happy traveler Jen
Elgin, IL131 contributions
5.0 of 5 bubbles
Jul 2019 • Family
Stay away from the resorts for snorkeling gear rentals! Boss Frog has great equipment for beyond reasonable prices!!
Written July 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Always a great deal for quality gear at Boss Frog's. One-stop shop with activities too! Thanks for stopping by!
Written July 11, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

CDAEnjoyLife
Coeur d'Alene, Idaho4 contributions
5.0 of 5 bubbles
Mar 2019 • Family
Kalani & Denny were awesome! They were very helpful & island friendly! This was our 4th trip to Maui & 2nd time using this Boss Froggs location. We had our 18 yr. old son and his girlfriend with us. Kalani patiently fitted us all and passed on lots of helpful snorkeling tips to make our new snorkeler feel at ease. Both Denny & Kalani had lots of great info on where to snorkel, park, and best food in the area. We really appreciated all the time & attention they gave us to make sure we enjoyed our time in Maui. We ended up getting an incredible value for money! Best deal on the island as far as we were concerned. They hooked us up with 2 snorkling cruises for 4, 4 snorkel sets, & 2 boogie boards for less than we could have imagined! (Full disclosure: We did volunteer to go to a 2 hour vacation share presentation to get the best deal, but the value was well worth it!) Thanks Kalani & Denny for the V.I.P. treatment! We will definitely be back to see you. Your friends from Coeur d Alene, Idaho!
Written March 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mahalo Kalani and Denny for providing VIP service and great deals at Boss Frog's Kahani! We love repeat customers!
Written March 28, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Teaka
1 contribution
5.0 of 5 bubbles
Mar 2019 • Couples
Customer service here was outstanding. Amongst getting boogie boards and snorkel floats, we were treated to information about the island, good spots to snorkle and information on what fish we would be seeing. Both Nalani and her coworker were concerned with Reef sustainability and advised us on what sunblock plays nicely with the reef life but is also easy to use. Upon gear return, it was nice to be treated, complimented and having our trip blessed again by Nalani. Rent your gear from here, you're helping the local community!

Mahalo!
Written March 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks Nalani for providing outstanding service at Boss Frog's and helping to protect our reefs. Mahalo teaka2019 for the great review!
Written March 15, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Steve L
3 contributions
5.0 of 5 bubbles
Nov 2018 • Couples
This location was great and Denny was awesome! He was very helpful. I've been coming to Maui for years and always go to Boss Frogs, this is one of the better locations. Denny even had the needle to deflate our volley ball at the end of our trip so we could take it home. Very cool!
Thanks again!
Steve
Written November 14, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Thanks for bringing the aloha spirit into Boss Frog's!
Written December 6, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Roam224465
2 contributions
5.0 of 5 bubbles
Sep 2018 • Couples
We met with Kalani and rented gear for our 2 week stay. He's awesome. Super personality. Their prices are great and their gear is top notch. I highly recommend Boss Frog. And ask for Kalani.
Written September 23, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Sounds like Kalani helped you get set up for a great day at the beach!
Written September 25, 2018
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Boss Frog's Dive & Surf - All You Need to Know BEFORE You Go (2024)

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