Boss Frog's Dive & Surf

Boss Frog's Dive & Surf, Lahaina: Hours, Address, Boss Frog's Dive & Surf Reviews: 4.5/5

Boss Frog's Dive & Surf
4.5
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
8:00 AM - 5:00 PM
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About
High quality Maui snorkel gear rentals is Boss Frog's top priority. Lahaina's Front Street Boss Frog's location offers a full range of activities and beach rental equipment including high quality snorkel gear, performance surfboards, SUPs, boogie boards, golf clubs, mountain bikes, hybrid bikes, beach cruisers, road bikes, coolers, chairs, float belts, digital cameras, and an assortment of island related apparel and accessories. Our sales agents are trained to be knowledgeable, friendly and helpful to all customers, which maximizes each customer's experience. Boss Frog's prides itself on making customer service a priority.In addition to rental gear, Boss Frog's maintains a large retail selection of beach equipment, including high-end sunglasses, rash guards, reef safe sunblock, board shorts, sarongs, mens and womens clothing, sandals, snorkel gear, beach toys and gifts. We have the best on-Island selections of Maui Jims, Sunclouds, Sanuks and Reef slippers for adults and kids. All customers are greeted with the Aloha spirit at our locations.
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
59 reviews
Excellent
51
Very good
4
Average
2
Poor
0
Terrible
2

Maddiek89
19 contributions
Jun 2021 • Friends
We rented an underwater camera and snorkel gear. Despite being very busy, Evan and the team at Boss Frog did everything to make sure we had everything we needed. They provided us with maps and great locations to go to snorkel for beginners. They were very thorough about matching us with the right equipment and made sure it fit. The equipment was good quality for a good price, having snorkeled in the past. They also went above and beyond giving us food and activity recommendations and were personable and friendly every time we came back.
Written June 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Wonderful! We are so pleased that you received exceptional customer service on your underwater camera and snorkel gear rental. Thank you for taking the time to write us a review and recommend booking activities through Boss Frog's!
Written June 15, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Traci M
Iowa1 contribution
Nov 2021 • Family
This shop was close to our rental. We needed sunscreen and beach shoes for the teenager, and walked out with that, as well as a new adventure! Spoke with Shay for quite a while, and because one of our preplanned adventures had been dropped, and we had ONE free day, that man made sure our family of three had the best experience!!! We got on the Calypso on the day we had available, and were able to SNUBA on board. From Shay, to the crew of Calypso, and to Annie, we felt welcomed and they made sure our experience was out of this world! Thank you, Shay, for working for us! You were great!
Written November 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Wonderful! Thank you so much for purchasing beach gear and booking your Maui snorkeling tour to Molokini with Boss Frog's AND for taking the time to write us a review. We appreciate it!
Written November 26, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

DMA
2 contributions
Mar 2019 • Couples
We have great advice and service from Denny! He suggested an afternoon snorkel adventure and it was so much fun. The crew on the boat were amazing and so accommodating, we even got to do a bit of whale watching on our way!
Written March 24, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks for the compliments of Denny!
Written April 7, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

pANNda620
San Francisco, CA18 contributions
Mar 2021
We booked a whale watching tour with Quick Silver tour group- they are fantastic and we would highly recommend them!

Please book directly vs. Boss Frog. We were charged an additional $7 per person (which then equated to another ticket).
When I inquired about these incremental fees. I was told was “taxes and port fees”, which I believe that this charge may more of a service/booking fee.

I wish they were upfront about this because in looking at places like trip advisor and booking directly with the tour operator- there were not incremental service fees or additional taxes or port fees (this was already included in the price of the ticket).

I understand businesses need to generate income and which they were more forthcoming about it...like a stubhub...consumers know what to expect.

Learning moment for me, but I feel obligated to inform future patrons.
Written March 29, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mahalo for sharing your feedback, we appreciate it and will review with our staff. Please visit us again for Maui snorkel and beach gear rentals!
Written May 25, 2021
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

annaeileen
Seattle, WA5 contributions
Nov 2018 • Couples
We rented snorkeling gear from Kalani and he was super nice and professional. We bought a few items as well. We will be back!
Written November 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks for getting your sundries and snorkels from Kalani at Boss Frog's!
Written December 6, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Lori F
Livermore, CA10 contributions
Sep 2019 • Couples
Went there and were met with the biggest smile and happiest person Patty Furlow. She was amazing. So helpful and patient. Lost a flipper and was so happy to help us. Gave excellent customer service. Would go there again. Remember to ask for Patty
Written September 14, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Thanks for the compliments of Patty!
Written October 11, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

The Heaths
1 contribution
Sep 2019 • Couples
Service was fantastic, Patty was so helpful! Would highly recommend coming here before you plan anything, they offer so much for a great price.
Written September 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Great review of Patty! Thanks!
Written September 13, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Liz S
Ohio6 contributions
Sep 2019
From renting the equipment to the snorkel tour on Calypso... it was terrible. All in all we ended up wasting away one whole day in Maui. We went into Boss Frogs on Tuesday to rent snorkel gear from Leon R. He was rude from the beginning to the very end and set the stage for such a terrible experience with Boss Frog's. We asked to try on Snorkel gear and he was rude and not helpful. He threw the snorkel gear on the bench near me and walked away like it was so hard on him to take care of two customers since someone had walked in behind us. My husband asked to try on the newer snorkel mask and he was hesitant to let him try it on. We were about to check out and I had asked where the no fog solution was since he had not shown us the bottle yet. He talked to me like I was dumb and said “It’s right in front of you!”

The Snorkel Tour we ended up scheduling we were told more than likely Coral Gardens but if the weather was on our side we could potentially go to Molokini Crater. So we had been to Molokini and we were hoping to go to Coral Gardens.

Thursday was our Snorkel Tour and we got there only for it to be canceled. We understand that under the conditions of the wind it was for our safety so we drove back to our condo that was 40 minutes away from the Harbor. We were able to reschedule for Saturday.

Saturday we arrived (another 40 minute drive) and the wind was still crazy but since they canceled last time they didn't want to cancel again. On the receipt for snorkeling they put 1pm-4:30pm as the duration. Since the weather was terrible we were expecting the trip to Coral Gardens to be 20 min which is what another associate told us from Boss Frogs. We got onto the boat and the ride was not only 20 minutes but 2.5 hrs, which the captain took us all the way to Honolua Bay. This is where the captain wasted our day... that morning before the snorkel tour we decided to snorkel at Honolua Bay. We got up early to get to Honolua Bay to snorkel for more than an 1 hour. We drove down 40 minutes from Honolua Bay to the Harbor. The kicker is that we rode on Calypso 2.5 hrs back up north to pass our condo which we were just there ... and 2.5hrs BACK to only snorkel at Honolua Bay for less than an hour. We were planning on doing other things that day to snorkel at other bays along the south side and visit a nice restaurant out that way but we didn't end up having time. I also a little motion sick from the waves. I can last a 20 minute ride but a 5 hr ride... I was still feeling it the next day. They had Dramamine to purchase but we weren't told where we were going and I was trying to hold off and I wasn't about to waste any more money on this boat ride.

Not the greatest overall experience. I was hoping for it to be better.
Written September 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
We are very sorry the weather didn't cooperate and you had the unfortunate coincidence of snorkeling Honolua Bay the morning before the trip. We make every effort to not cancel the trip and take customers to the safest and best place to snorkel, which IS normally Molokini. Recently we had a giant swell and wind and so we had to make alternative arrangements. We think if you had not snorkeled Honolua Bay that morning then maybe this would be a different review. Regarding our sales staff, we will follow up on that with disciplinary action. Thank you for your feedback.
Written September 8, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Happy traveler Jen
Elgin, IL112 contributions
Jul 2019 • Family
Stay away from the resorts for snorkeling gear rentals! Boss Frog has great equipment for beyond reasonable prices!!
Written July 5, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Always a great deal for quality gear at Boss Frog's. One-stop shop with activities too! Thanks for stopping by!
Written July 11, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

CDAEnjoyLife
Coeur d'Alene, Idaho2 contributions
Mar 2019 • Family
Kalani & Denny were awesome! They were very helpful & island friendly! This was our 4th trip to Maui & 2nd time using this Boss Froggs location. We had our 18 yr. old son and his girlfriend with us. Kalani patiently fitted us all and passed on lots of helpful snorkeling tips to make our new snorkeler feel at ease. Both Denny & Kalani had lots of great info on where to snorkel, park, and best food in the area. We really appreciated all the time & attention they gave us to make sure we enjoyed our time in Maui. We ended up getting an incredible value for money! Best deal on the island as far as we were concerned. They hooked us up with 2 snorkling cruises for 4, 4 snorkel sets, & 2 boogie boards for less than we could have imagined! (Full disclosure: We did volunteer to go to a 2 hour vacation share presentation to get the best deal, but the value was well worth it!) Thanks Kalani & Denny for the V.I.P. treatment! We will definitely be back to see you. Your friends from Coeur d Alene, Idaho!
Written March 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Mahalo Kalani and Denny for providing VIP service and great deals at Boss Frog's Kahani! We love repeat customers!
Written March 28, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

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Frequently Asked Questions about Boss Frog's Dive & Surf

Boss Frog's Dive & Surf is open:
  • Sun - Sat 8:00 AM - 5:00 PM