Aloha, Thank you for the great review. We definitely look forward to having you back on our boat again for some more epic diving. Mahalo

David, I am very sorry about the loss of your father. You and I spoke directly via text message. I was dealing with the aftermath of what you were currently dealing with. I was under the impression that we had a clear understanding of that. I had personally told you that you would be financially taken care of asap. I also indicated that I would be looking into this matter more in depth when I returned home. I literally got back to my house this morning at 2 AM on a canceled then 2x delayed flight the following day. While texting you I was in the process of removing furniture and clothing from my fathers home. As clearly stated I was dealing with the aftermath. I made it very clear that I was dealing with personal matters that included my parents and that I would be getting with you as soon as I got back. In the meantime I directed Managment to reimburse your credit card which they did. I do not know how long that takes to get from our system back to your credit card but I implore you to contact your credit card company then text me or call me as you have my personal cell phone number. I do know that you were going through a lot. We spoke about that but I told you not to worry about the situation to focus on your family. You mentioned cancellation times and 48 hours prior vs our policy. I made it clear that the cancellation period was not relevant in your situation. I also have every single one of our text messages and all correspondence that I personally had with you. Again, I am incredibly sorry about your family‘s loss. There are certain times in that I need to focus on my personal life. That comes very few and far between but considering the fact that I was dealing with something so close to home at the same time that you were I figured that you had some understanding of that matter. I also understand emotions run high during situations of this nature so I was completely understanding. As of this morning, now that I have returned to my home. The other aspect of the situation is being looked into. I have a difficult time believing anybody would state that anybody was being dishonest about that type of situation but I give you my word that will be thoroughly looked into from me personally. I apologize in any delay of you receiving your credits on your credit card but again you were very aware of what I was also dealing with and I thought we had an understanding that it would be taken care of as quickly as I could provide my attention to that matter and it was. I really do hope he let you guys come back to Maui and that we can meet in person so that we can make sure that any misunderstanding has been fully put a bed. Most importantly I am truly sorry for your families loss.

Tom, With all due respect sir, I spoke with you directly on the phone. To be very clear with you we requested copies of your “canceled checks” that you stated that you have. We still to this day have not received a single cancel check. We have gone through our bank accounts multiple times and there is no deposit from you in a check format. As much as we appreciate your business, I have to professionally and respectful disagree with your negative, false, inaccurate accusation. We have a great relationship with the new owner that you sold your company to and we are very excited to continue our business relationship with him. I also will continually look forward to you providing those cancel checks. We are absolutely happy to refund you for any chargers that may be in accurate. We reached out to you for over 60 days with absolutely no correspondence in return regarding your outstanding bill. Again as clearly stated multiple times. Please provide the canceled checks (that we never received nor deposited) that you were stating that you have copies of and your situation would be rectified. We really appreciate your time and business we hope that you enjoy your time now that you’re onto your next chapter. Please feel free to send those canceled check any day. Respectfully B&B Scuba

Thank you very much for this very kind review. Captain Jeff is an amazing captain. Carl and Marc are both amazing dive masters and instructors. We are very happy that you had an amazing time and we cannot wait to have you back! Mahalo!

Aloha, Thank you so much for this amazing review. We greatly appreciate all the kind things you said about our staff Brad, Blesi, Kristina and the entire B&B family. We look forward to having you and your family diving with us for many years to come! Mahalo

Aloha, Thank you so much for your amazing reviews of not only the company, but the staff in general. The staff does not get enough credit and they are the backbone of B&B. Our goal is to always create the best possible experience for you and your family. We are incredibly excited that your experience was amazing. Mahalo, -T

Aloha, Greatly appreciate your very kind review. You has three of our top guys with you on that day. We are very happy that you had an excellent time and look forward to having you back on the boat and back in our beautiful waters off Maui. Mahalo