Well, our experience was outstanding, and I think the guide makes a huge difference. Our guide was John, who was cheerful, in love with the ocean and marine animals, was very knowledgeable about the whales, and was a stickler for masks until we got on the water. Our trip had been reserved for a Wednesday, but windy conditions led to the company canceling it, and we were happy they had space on Friday. We had a small group, just two couples in two double kayaks. We have a modicum of kayaking experience (my husband on a sea kayaking/camping trip in Alaska, I've kayaked several times in Southeast Asia, in bays and rivers), and together we've kayaked in Florida and along the coast of Maine), and I believe that putting clients into double kayaks is a good safety move for many reasons, especially when it's a day tour and the company has no information about our skill level, strength, or experience. Additionally, most clients don't have experience in those waters, and the guides keep people safe from venturing into strong currents or increasing/shifting winds.
End of March is the end of the humpback birthing/breeding season, and we were pretty lucky: John knows enough about the sounds and habit of the whales to position us for some great views of a mama/baby pair. At one point they even swam under us. Exciting and a bit unnerving, but I never felt unsafe. Later we paddled over to the area called Turtle Town, close to our launch site, and had a wonderful time snorkeling. We saw a small octopus, in addition to fish, turtles, and countless kinds of coral. John knew how to lift it (the only marine animal he is willing to touch) without it shooting ink, so he brought it close to the surface so we could have a better look. It felt like a visit to another world, which indeed it is.
I had brought my cell phone in a floating, waterproof bag, but decided not to bring it along in the kayak. For me, good decision; what would have been great shots came too quickly to have been able to capture them. And I wasn't looking through a lens. The memories will last a long time.
BTW, writing this review, I want to add that the outfit is also called Tiki Team Adventures, and that this survey needs a couple of revisions! The Makena kayaking is not a listed activity, and I would put the kids' lower age limit at 10 or 12.