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Very organized and helpful. Captain, guides and deck hands all worked well together to ensure a smooth trip. Great dive briefing and all around a smooth trip.
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Date of experience: March 2021
Helpful
Excellent dive trip. Exactly what I'm looking for. Not too big of a boat, plenty of crew with great attitudes. The food provided was MORE than adequate (I ate more than my fare share and they didn't care in the least). Really chill and knowledgeable crew. I will 100% be diving with them again.…
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Date of experience: February 2021
1 Helpful vote
Helpful
I've been diving for over 50 years, around the world, and I must say that Maui Dive Shop is the most professional and safety-conscious dive operation I have ever been with. The day starts with a nice hot breakfast burrito and coffee aboard, followed by a short trip out to the dive site, which for me was Molokini Crater both days. On the way out and back we were treated to some magnificent humpback whale watching, with some swimming just feet in front of the boat, that was stopped. Hearing the humpbacks talk to each other underwater was truly surreal. We dived both the crater and the back wall, which was impressive. Though the coral, sponges, and marine life were nothing compared to the Caribbean or other places, for Hawaii, it was great. The captain and the divemasters were fantastic. Friendly, informative, and safe, yet not overly intrusive. I really appreciated that. On the first day, I had forgotten my detachable dive computer back at the hotel and they were able to swap my hose out for a pressure/depth gauge and computer. In fact, they attach one of their computers to everyone so that they can monitor the group's dive profiles, which is an amazing safety procedure and allows everyone to get their dive profiles at the end of the day if they didn't have their own computer. Between dives was a nice snack, and after the last dive, a great lunch with more whale watching on the trip back. The dive boat is water jet propulsion, so no propellors to worry about from the water. Overall, a magnificent experience! Highly recommended.…
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Date of experience: February 2021
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I dove with this shop at Molokini & Turtle town in November and was super impressed pretty much like most other reviewers here. Then, In Feb, I decided to do a second trip - this time to the Manta station (an afternoon diver trip). While the boat, captain, food/beverages & services was still first class, they had 1 guide for 8 divers which was too much. The guide was nice but there is only so much attention he could offer. It seemed like we were cattle headed into the water with not much time for guide to understand if everyone was comfortable, BCD was working fine and if weights were correct. Then we rushed to do our descend. My BCD was loaded with too much of weight to a point I was sinking even at the surface with full BCD inflated. I found this unsafe & risky. Another aspect was getting back on boat. All 8 divers & the guide had to hold on to the boat (this is a current/drift dive). Again, this was super cramped with people shoving slippers & kicks in each others face. The helper on board was trying his best to cater to all 8 divers but was evidently spread too thin. As I was going up the ladder, a noob diver behind me started to step up the ladder as well which was risky. Most dive shops in Maui cater to 4 (max 5) divers per guide. This one seemed too cramped for comfort.…
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Date of experience: February 2021
2 Helpful votes
Helpful
Response from Mauidiveshop, Guest Relations Manager at Maui Dive Shop
Responded 4 days ago
Aloha Sona_G81, Thank you for taking the time to share you experiences on our dive charters. I appreciate you also taking the time to discuss it in further detail over the phone. I am happy you were impressed by our valet dive service and attention to detail on your dives in November, however I am sorry you felt the recent Manta dive was up to par. Though the ratio of 1:8 is standard around dive companies in Maui, at your suggestion, we will take a look at our ratios and specifically how the dive leader handles that size group, as well as some newer divers special needs. Thank you again, we hope to see you back on board soon. Mahalo, Lisa Smith Sales & Reservations Manager Maui Dive Shop
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I am a beginner diver and had an incredible experience with Maui Dive shop. Shannan at the front end was extremely courteous and helpful with the billion questions I had. Thank you to Isaiah, the boat captain, who determined the visibility was poor at our second dive spot at Turtle Town and took us all the way back to Molokini. It was on this dive that I saw the dolphin pod. Crying with awe underwater on hearing their clicks was quite the life experience! Highly recommend diving during the humpback whale migration time frame. We had a bunch of them around the boat being absolute hams. They put up a great show with their pectoral flipper/tail fluke slapping, full breaches and spy hopping shenanigans. Jack , our instructor, was super attentive, funny and knowledgeable. I felt extremely safe with him and highly appreciate his patience with me. Absolutely fabulous!…
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Date of experience: February 2021
1 Helpful vote
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