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I have been on many dive boats, and this was the best customer service I have ever had. The cool peppermint spa towel was a first for me and topped off a great experience.
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Date of experience: April 2022
Helpful
Response from Mauidiveshop, Guest Relations Manager at Maui Dive Shop
Responded 2 weeks ago
Aloha Jilly, We're happy to hear you enjoyed the extra personal touches to ensure guests feel like ohana! Mahalo nui loa & a hui hou kakou! (Thank you very much & until we meet again!)
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We did a night dive and had an amazing experience! Ernie was our dive master and he was perfectly attentive to our needs and we felt very safe with the borrowed equipment. He showed us so many cool things on our dive and the dive site was beautiful! I will for sure go through this shop again on future Maui visits.…
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Date of experience: April 2022
Helpful
Response from Mauidiveshop, Guest Relations Manager at Maui Dive Shop
Responded 2 weeks ago
Aloha Stephanie - We're so happy to hear you had a good experience with Ernie during your night dive. Mahalo nui loa & a hui hou kakou! (Thank you very much & until we meet again!)
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Great experience from start to finish. Will use and recommend Maui Dive Shop every chance I get! Crew, boat and food went above and beyond expectations. Thank you Maui Dive Shop
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Date of experience: April 2022
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Response from Mauidiveshop, Guest Relations Manager at Maui Dive Shop
Responded 2 weeks ago
Aloha and mahalo for your kind words. Mahalo nui loa & a hui hou kakou! (Thank you very much & until we meet again!)
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+1
I went out for two days with Maui Dive Shop with my Grandson, for whom it was his first post-certification dives. They run a class operation with excellent dive management and a friendly staff. Outfits like this get divers of all skill levels, and it can make a busy dive for the dive masters. They handled it well, both ensuring that divers who use gas more quickly safely end their dive while allowing those that can handle more bottom time the opportunity to dive longer. Getting out of the water and handling divers and equipment quickly and efficiently was great, as is the diver accounting…
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Date of experience: April 2022
Helpful
Response from Mauidiveshop, Guest Relations Manager at Maui Dive Shop
Responded 2 weeks ago
Aloha Gregg, Mahalo for trusting our shop with your grandson's first dives. We're happy to hear that you all enjoyed yourselves in and out of the water and got to have maximum your dive times. Mahalo nui loa & a hui hou kakou! (Thank you very much & until we meet again!)
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Top notch diving outfit run like a well oiled machine. From the moment we arrived and throughout both dives, every need was met. Arriving at the dock before departure, they quickly sort wetsuits, fins, etc. On the boat, the BC vests, tanks and regs are set up into stations with name tags. They include towels, breakfast, snacks and lunch so all you have to bring is yourself. The service level is unparalleled and included easy water entrance and exit (staff move your kit to the stern and help you back to your station post dive). Our dive leader was Ernie who was exceptional. He was very safety conscious and knew both dive sites well. We dove Molokini crater and back wall. I wouldn’t dive this site with anyone else. You just cannot beat the service, knowledge and attitude of the entire team. We had a great day.…
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Date of experience: April 2022
Helpful
Response from Mauidiveshop, Guest Relations Manager at Maui Dive Shop
Responded 2 weeks ago
Aloha Beth, We're so thrilled to hear that you had such an exceptional dive aboard Maka Koa with Ernie. We pride ourselves on proving the safest and most fun dives possible! Mahalo nui loa & a hui hou kakou! (Thank you very much & until we meet again!)
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