Day Trips
6–7 hours
Free cancellation
Not sure? You can cancel this reservation up to 24 hours in advance for a full refund.
from
$180
per adult
Maui Fantastic Tours
Maui Fantastic Tours
4.5
8:00 AM - 5:00 PM
Monday
8:00 AM - 5:00 PM
Tuesday
8:00 AM - 5:00 PM
Wednesday
8:00 AM - 5:00 PM
Thursday
8:00 AM - 5:00 PM
Friday
8:00 AM - 5:00 PM
Saturday
8:00 AM - 5:00 PM
Sunday
8:00 AM - 5:00 PM
Full view
About
Maui Fantastic Tours, is a reputable world class and well-recognized local company offering the best tours of the beautiful Maui island. Our team consists of professional tour guides and staff members who are always eager to work with visiting clients and tourists, to show them Maui and surrounding landmarks. With less than 3 years in the industry we have show great success and we are granted Certificate of Excellent and our records show we are travelers choice with over 410 lead travelers and have garnered over 235 Excellent reviews and counting in this short time as a testament of how far the quality of our service tower above our competitors. Our tours include lots of secrets, hidden gems and adventures that fill your souls must our competitors are unaware of.
Tours and Tickets by Maui Fantastic Tours
LIKELY TO SELL OUT*
Snorkeling Underwater Scooter Hike Rivers Fun Jamboree Tour
Snorkeling Underwater Scooter Hike Rivers Fun Jamboree Tour
Day Trips
6+ hours
Free cancellation
Not sure? You can cancel this reservation up to 24 hours in advance for a full refund.
from
$140
per adult
LIKELY TO SELL OUT*
Waterfalls, Hike & Rivers Tour from Kahului
Waterfalls, Hike & Rivers Tour from Kahului
Day Trips
5 hours
Free cancellation
Not sure? You can cancel this reservation up to 24 hours in advance for a full refund.
from
$167
per adult
Travelers talk about
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
407 reviews
Excellent
345
Very good
23
Average
7
Poor
9
Terrible
23
Scott W
Diamond Bar, CA2 contributions
Mar 2023 • Couples
Oscar was a gracious and knowledgeable host! He remembered our names, effortlessly involved every member of our nine passenger traveling contingent and provided us a sufficient number of restroom stops during a full day excursion.
Oscar drove our party down the world famous "Highway to Hana," where we enjoyed breathtaking scenery at Ho'okipa Beach then sunbathed; snapped priceless photos at Puu'a Ka'a Falls; then made U-turned under a majestic, soaring Banyan tree to begin the hour-long drive to Lahaina Beach.
Pro tip: The last half of the "Highway to Hana" is serpentine, featuring more twists, turns and switchbacks then your favorite Telemundo novela...but Oscar is an outstanding driver. If you're prone to motion sickness, like my bride of 27yrs is, take a Dramamine pill before starting.
Oscar's commuter van is emblazoned with a slogan that promises "tours that will touch your soul." My wife and I are seasoned travelers and can personally attest to the soul-stirring nature of Oscar's craft.
Oscar drove our party down the world famous "Highway to Hana," where we enjoyed breathtaking scenery at Ho'okipa Beach then sunbathed; snapped priceless photos at Puu'a Ka'a Falls; then made U-turned under a majestic, soaring Banyan tree to begin the hour-long drive to Lahaina Beach.
Pro tip: The last half of the "Highway to Hana" is serpentine, featuring more twists, turns and switchbacks then your favorite Telemundo novela...but Oscar is an outstanding driver. If you're prone to motion sickness, like my bride of 27yrs is, take a Dramamine pill before starting.
Oscar's commuter van is emblazoned with a slogan that promises "tours that will touch your soul." My wife and I are seasoned travelers and can personally attest to the soul-stirring nature of Oscar's craft.
Written March 20, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hey, How lovely your words are. Thank you very much for the great review. Oscar was very happy by seeing this review. He has a good knowledge about everything in Maui. When it comes to enjoying with travelers and taking care of all the team members he is an expert. Wanna thank you again for mentioning him. Stay with us. Your happiness is our happiness.
Written March 21, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Jos G
2 contributions
Jan 2023 • Couples
One of the best tours we’ve ever done, Indiana Jones = Oscar is the best guide and knows the ins and outs of the entire Maui Island. If you are in Maui definitely hit him up and book the road to Hana. Thank you Oscar for the great time, see you very soon!
Jose and Jonne
Jose and Jonne
Written January 2, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Jose, Really nice to hear your lovely thoughts. You guys were very nice to everyone. After all, we need happy travelers like you. We are proud of ourselves because we have done what we promised. Actually, our guides are well-educated and well-experienced. Hope you enjoyed the tour. Thanks for joining.
Written January 4, 2023
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Rbatista11
Miami, FL11 contributions
Nov 2020 • Family
Than you Maui Fantastic Tours for making our day at Maui amazing! Oscar was a great tour guide. We learned a lot about Hawaii history. The trip to Hana and waterfall was great. My favorite was the black sand beach. Thank u for a great day! Regina
Written October 31, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha Regina, Rick & Alex, we had a great time full of adventure and I saw the happiness in your face and the joy in yours hearts when you guys jumping and swimming in the waterfalls, also in ocean where is located the black sand beach & you was amazed when you guys saw eucalyptus rainbows tree forest, and come to us plenty chickens and you feed them. I feel glad that you got the best experience on the tour, and many memories you guys already done. Also you guys was amazed when saw Hawaiian green see turtles resting Peaceful on the beach a list a group of 30.
Personal I really appreciate the patronage for our service and the kindly words about me.
Melé Kalikimaka Hawaiian for Merry Christmas
Aloha
Oscar
Written November 1, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Aimee
14 contributions
Nov 2020 • Solo
I tired to post this review in November right after I took the trip but had issues getting it to post. I posted on Google reviews instead.
Hana, Waterfalls, Black Beach & Turtles
Company: Maui Fantastic Tours
The tour guide (Oscar aka James Bond) and Owner of the Company was pleasant at the beginning of the trip and gave a history of Hawaii while we drove. He was very difficult to understand with his strong accent. The vehicle appeared to be a private vehicle, not a company vehicle. I could tell because the license plate was not commercial. There's no signage on the vehicle. His driving was not safe. He drove far too fast!
The what to expect guide online is NOT correct! In fact, I pointed this out to him and he told me they hadn't updated the itinerary online.
Here's the Itinerary as I experienced it:
Stop at Rainbow Trees: There is no trail to walk, just a 5 minute stop by the side of the road to take photos (Not the 30 minutes stated in the itinerary).
Waikamoi Stream: (Note: We were given 30 minutes, not 1 hour as stated in the itinerary).
Wai'anapanapa State Park: He pointed us in the direction of the beach and cave and told us he would be back for us in an hour. He said he had to go run an errand for another customer. We did not have the tour. (Note: We were only allowed 1 hour here, not the 3 hours given in the itinerary).
Hana Bay: No choice on food truck. (Note: The itinerary said this would be a 1 hour stop, not 10 minutes taking food "to go" to eat in the vehicle).
Red Sand Beach-Kaihalulu Beach: We never stopped. He said it was closed.
He handed the woman the mixers for margaritas (and a dirty cup). Apparently, this was the complimentary drink.
Ho'okipa Beach Park:. We stopped at the top most lookout about 75-100 yards from the beach. I wanted a picture of the turtles on the beach and asked if he could drive us closer to the parking near there. He said he couldn't because... something about commercial...that I didn't understand. Since we were scheduled to be there for 45 minutes, I told him I was going to walk down to the beach and take some photos. I was informed that I couldn't because we didn't have time. We had been there 5 minutes. He told me I needed to come back on my own.
Hopefully by now he has had a chance to update his online itinerary.
I did take an extra day of my vacation to drive myself to Hana and see what I missed on this trip.
I have done over 50 mini tours (I travel 1 month each year) in the last 5 years (although most have been overseas) and I have never had such a poor experience. It is the first time in my life (I'm 50) that I did not tip a minimum of 25-35 percent to a tour guide. I did not tip at all. We returned to the drop off parking lot at 3:20 pm. He handed us each a calendar of Hawaii as we left. I honestly wanted nothing to remind me of that tour. I didn't let it affect my stay as everyone else I have met in this beautiful place has been friendly and happy. He owns the company so nothing can be done. I'm sure his response to this post will be how great his company is, etc. That seems to be his response to all negative reviews. It's upsetting to me that there are so many good reviews. I researched the reviews for this trip prior to taking it. How is it that my tour didn't match what others who gave 5 stars got? After contacting Viator, I was given a partial refund. I was offered a full refund, but I did acknowledge to them that I was driven to Hana and in all fairness, the guide should be compensated for his time and gas.
I wouldn't have taken the time to write all this if the trip wasn't just aweful. I'm sure they will try to place the blame on me. You can believe what you wish. I have no reason to lie since I could have received a full refund. It wasn't even about the money, I just felt like I had been taken advantage of and I just don't want to see anyone else go through this. The woman with me was going to ask for a refund as well. Just wanted to warn others. It's a lot of money to experience next to nothing. I recommend going yourself or take a reputable company tour. Not just some guy with a car. There were no spots we stopped that you wouldn't have been able to find by just Googling "Road to Hana" online.
Hana, Waterfalls, Black Beach & Turtles
Company: Maui Fantastic Tours
The tour guide (Oscar aka James Bond) and Owner of the Company was pleasant at the beginning of the trip and gave a history of Hawaii while we drove. He was very difficult to understand with his strong accent. The vehicle appeared to be a private vehicle, not a company vehicle. I could tell because the license plate was not commercial. There's no signage on the vehicle. His driving was not safe. He drove far too fast!
The what to expect guide online is NOT correct! In fact, I pointed this out to him and he told me they hadn't updated the itinerary online.
Here's the Itinerary as I experienced it:
Stop at Rainbow Trees: There is no trail to walk, just a 5 minute stop by the side of the road to take photos (Not the 30 minutes stated in the itinerary).
Waikamoi Stream: (Note: We were given 30 minutes, not 1 hour as stated in the itinerary).
Wai'anapanapa State Park: He pointed us in the direction of the beach and cave and told us he would be back for us in an hour. He said he had to go run an errand for another customer. We did not have the tour. (Note: We were only allowed 1 hour here, not the 3 hours given in the itinerary).
Hana Bay: No choice on food truck. (Note: The itinerary said this would be a 1 hour stop, not 10 minutes taking food "to go" to eat in the vehicle).
Red Sand Beach-Kaihalulu Beach: We never stopped. He said it was closed.
He handed the woman the mixers for margaritas (and a dirty cup). Apparently, this was the complimentary drink.
Ho'okipa Beach Park:. We stopped at the top most lookout about 75-100 yards from the beach. I wanted a picture of the turtles on the beach and asked if he could drive us closer to the parking near there. He said he couldn't because... something about commercial...that I didn't understand. Since we were scheduled to be there for 45 minutes, I told him I was going to walk down to the beach and take some photos. I was informed that I couldn't because we didn't have time. We had been there 5 minutes. He told me I needed to come back on my own.
Hopefully by now he has had a chance to update his online itinerary.
I did take an extra day of my vacation to drive myself to Hana and see what I missed on this trip.
I have done over 50 mini tours (I travel 1 month each year) in the last 5 years (although most have been overseas) and I have never had such a poor experience. It is the first time in my life (I'm 50) that I did not tip a minimum of 25-35 percent to a tour guide. I did not tip at all. We returned to the drop off parking lot at 3:20 pm. He handed us each a calendar of Hawaii as we left. I honestly wanted nothing to remind me of that tour. I didn't let it affect my stay as everyone else I have met in this beautiful place has been friendly and happy. He owns the company so nothing can be done. I'm sure his response to this post will be how great his company is, etc. That seems to be his response to all negative reviews. It's upsetting to me that there are so many good reviews. I researched the reviews for this trip prior to taking it. How is it that my tour didn't match what others who gave 5 stars got? After contacting Viator, I was given a partial refund. I was offered a full refund, but I did acknowledge to them that I was driven to Hana and in all fairness, the guide should be compensated for his time and gas.
I wouldn't have taken the time to write all this if the trip wasn't just aweful. I'm sure they will try to place the blame on me. You can believe what you wish. I have no reason to lie since I could have received a full refund. It wasn't even about the money, I just felt like I had been taken advantage of and I just don't want to see anyone else go through this. The woman with me was going to ask for a refund as well. Just wanted to warn others. It's a lot of money to experience next to nothing. I recommend going yourself or take a reputable company tour. Not just some guy with a car. There were no spots we stopped that you wouldn't have been able to find by just Googling "Road to Hana" online.
Written May 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Queen T
1 contribution
May 2022 • Couples
The driver was extremely rude and mean towards me because I’m Black. Me and my white boyfriend arrived exactly at 7:00am together but I was yelled at throughout the entire trip! Its all recorded. Everybody came to the bus a minute or two late nothing was said! But I was constantly a target and he had the audacity to ask me was I pregnant, when is the baby due, when just us two was on the bus. He left my boyfriend while he was waiting for food. I’m not that fat at all I’m in shape. To make matters worse he had stated that everyone on the bus had different levels of education which I was a appalled because I went to the University of Chicago and I obtain a Bachelors degree. Do not book with this company I am a black successful entrepreneur and I would never write a review but I had to. After I finally stood up for myself He was still disrespectful and said he didn’t care if I wrote a complaint on him! I see why is was single with no wife as he mentioned! He also asked too many personal questions as well! We all thought he was going to rob us and leave us at times throughout the trip. Lonely old man who pick on BLACK WOMEN! The trip was unorganized and not on time because it was hundreds of others and everyone had to wait in-line.
Written May 13, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
It is rather unfortunate that you choose to leave out some some very crucial details of the tour and facts because your behavior attitude like was stated by some members of the tour, your complaints and incessant demands posed a form of discomfort to them and they feel very uncomfortable and upset with you during the tour and while it might be convenient to trade blames, we would prefer to just state the facts and allow a reasonable person to draw conclusion as to how much responsibility falls on our hands. From the beginning you arrival 10 minutes late at appointment time also on the different locations happened the same and that affects tour schedule, you complained about everything is too hat, is too much drive, is too much walk, it’s a bad guide, isn’t a good food etc., our tour guide need to talk with your husband about your negative attitude against everything also about other customers on the tour so on his own words him say “I know she’s complicated and hard to deal with her”. Our tour guide represents the value policy and mission of our company and they lead the group and must him to observe the schedule and customize to complete the full itinerary and they need to play with 11 different personalities, backgrounds, religions, perceptions, feelings etc and mostly at all the time our CUSTOMERS LOVE OUR TOUR and reflect that over 300 hundred Positive Reviews leaving on only this platform not to mention hundreds of positive reviews on others platforms as TripAdvisor, Viator, Expedia, Travelogue to mention some and at all thousand of customers they no can be wrong. Our company granted consecutive awards of Excellent and Travelers choose and recognize also from State of Hawaii. Maui Fantastic is a tradition of Excellence and our CUSTOMERS LOVE OUR TOURS and they satisfaction is what pride in. Maui Fantastic, Adventures that fill your Soul! Penelope Bartoli General Manager.
Written May 14, 2022
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Diana D
Garland, TX3 contributions
Mar 2021
I understand that rain makes this trip not as fun and think the tour operator should cancel this for you if it is raining the day of the tour.
The terrible part was lack of consideration by our driver for us. We were dropped at the black sand beach in the pouring rain and left there for over an hour while our driver did some delivery. We were dropped at the lunch spot so we could purchase our food and eat in the rain while he ran another errand. The AC in the van didn't work properly and our driver was wiping the windshield off so he could see driving down the road in the pouring rain! With the heavy rains we had on our tour date, there was standing water on all the low spots that our driver simply didn't slow down for - it was a horrible experience.
I thought it was interesting that I used Viator to book two things to do in Maui. The Hana trip was the first and a Whale Watcher the second. As soon as we were done with the Whale Watcher I received an email to review the tour. I never received one to review the Hana trip so I went directly on Trip Advisor to do this review.
The terrible part was lack of consideration by our driver for us. We were dropped at the black sand beach in the pouring rain and left there for over an hour while our driver did some delivery. We were dropped at the lunch spot so we could purchase our food and eat in the rain while he ran another errand. The AC in the van didn't work properly and our driver was wiping the windshield off so he could see driving down the road in the pouring rain! With the heavy rains we had on our tour date, there was standing water on all the low spots that our driver simply didn't slow down for - it was a horrible experience.
I thought it was interesting that I used Viator to book two things to do in Maui. The Hana trip was the first and a Whale Watcher the second. As soon as we were done with the Whale Watcher I received an email to review the tour. I never received one to review the Hana trip so I went directly on Trip Advisor to do this review.
Written March 18, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello there, we saw your review and if you don’t mind we like to help to clarify a few things about the tour.
We sorry about your reservation about the weather and heavy rains on your day tour and we feel sorry about that, only that we don’t really control the elements over the weather, if we did, we would no hesitate to regulate everything to ensure that our customers get everything to their exact taste at all day tour, but in contrast Krystal your girlfriend and the others customer as Vanessa, Gabrielle, and the rest enjoy saw Maui’s flaunts is more more beautiful colors amazing rain forest and the power of waterfalls and explore the black sand beach, lava formations and cave in spite of the heavy rain across the travel day also from Rebecca we get a positive review about the tour and at all feel satisfied, Krystal and the other customers saw the good customer service of our tour guide also for drive carefully and keep you guys Safety above others and them reward him with a high tip because Road to Hana is intense and hard drive!
Our tour guides guide introduce at our customers at all locations we visited and explain what you can do and the more relevant you don’t miss to explore and give to you freedom to express by yourself without supervision and after that introduction they must back at vehicle take care of the customer belongings inside, make a double check at all on the car are good tire pressure, levels etc for driving back Safety!
Everyone understands we no can control the elements of the weather but we welcome every constructive criticism and also helps you to correct some of the misconceptions you might have about us and our tour experience and also we understand everyone has a bad day.
Our customers LOVE our tours and we take special consideration of whatever reservation or observation they might have concerning us, because our Customers are our priority and their Satisfaction is what we pride in!
Aloha
Penelope Bartoli
General Manager
Written March 23, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
laura m
4 contributions
Aug 2021 • Family
oscar started off the morning by yelling at me from a distance & telling me if i wasn't ready by 7:00 am, he was leaving. mind you, my family & i were 20 minutes early & were sitting there waiting for him this whole time. oscar then, rudely kicked off 6 guests who accidently got on the wrong tour bus. he then made fun of them & left, without the actual 6 people who were supposed to be on our tour. i guess they were going to be late, but oscar did not care on waiting for them. he instead also made fun of them too.
first, we stopped at ho’okipa beach park, where i guess we were supposed to see sea turtles. we saw a few, but we were looking over a fence about 400 ft above them to where we couldn't even spot them in pictures. he only gave us 10 minutes at this spot & whenever he wanted us to hurry up, he would angerly honk the horn. we then headed to hana highway, in which he proceeded to talk about himself & not give us much insight into hawaiian culture or what we were seeing. even when he did, he was extremely difficult to understand with his broken english (as you can see by his poor grammar in his responses to other reviews).
not only should he not be a tour guide because he is not good with people, he also seemed to know nothing about hawaii. when we asked him questions, he would genuinely ignore us & turn the music up to act like he didn't hear us or he would say "i don't know the answer to your question." as for the rest of the tour, our experiences were similar the other negative reviews this past month. we got hurried to eat lunch, hurried at the waterfall, & dropped off an hour early at the end of the day. we were threatened at the black sand beach that if we were not on the van at the exact time, he was going to leave us behind.
come to found out actually, oscar is the founder of this company, and is NOT just a tour guide. he obviously is getting away with treating his customers poorly & misrepresenting the quality of the tour. regardless of the price of the tour, it was a horrible experience & we hope you will avoid this experience- as we should have done.
first, we stopped at ho’okipa beach park, where i guess we were supposed to see sea turtles. we saw a few, but we were looking over a fence about 400 ft above them to where we couldn't even spot them in pictures. he only gave us 10 minutes at this spot & whenever he wanted us to hurry up, he would angerly honk the horn. we then headed to hana highway, in which he proceeded to talk about himself & not give us much insight into hawaiian culture or what we were seeing. even when he did, he was extremely difficult to understand with his broken english (as you can see by his poor grammar in his responses to other reviews).
not only should he not be a tour guide because he is not good with people, he also seemed to know nothing about hawaii. when we asked him questions, he would genuinely ignore us & turn the music up to act like he didn't hear us or he would say "i don't know the answer to your question." as for the rest of the tour, our experiences were similar the other negative reviews this past month. we got hurried to eat lunch, hurried at the waterfall, & dropped off an hour early at the end of the day. we were threatened at the black sand beach that if we were not on the van at the exact time, he was going to leave us behind.
come to found out actually, oscar is the founder of this company, and is NOT just a tour guide. he obviously is getting away with treating his customers poorly & misrepresenting the quality of the tour. regardless of the price of the tour, it was a horrible experience & we hope you will avoid this experience- as we should have done.
Written August 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello there we go deep in our records and YOU DONT BOOKED WITH US! you wrote this bad review on behalf of Kathleen cox, the facts we refund her 3 tickets but no was enough and now her malicious intent to discredit business made deals with her friends or third party to wrote bad reviews again us! Very dishonest from you and what you wrote TOTALLY OUT OF LINE!
We will report to content integrity to investigate and remove it!
Written August 15, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
TerriC3
Austin, TX1 contribution
Jul 2021
We did not have the experience advertised. We only saw turtles and surfers from a great distance, stopped at one waterfall for few minutes viewing and stopped at black sand beach with no tour guide. Lunch was pick up from food truck and eaten at bay, where we were finally given one cold water. The snack was a bag of chips. No explanation for lack of other stops or why we weren't given all the experiences advertised. The driver seemed to be rushing us the whole day and was impossible to understand. The ride was not even peaceful because the driver talked constantly but not about what we were seeing. A very frustrating and expensive ride to Hana.
Written August 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello terri, Your PESSIMISM, CRITICISM AND NEGATIVE ATTITUDE! was evident during the travel day tour experience your comments; is too far, is too hot, is raining, weather is too cold, am feel so tired, too much drive and your negative attitude made uncunfortabke others customers. Road to Hana and meet spectacular black sand beach is similar go looks for a meet hidden gem, the drive is intense 5 hours back and forward also hard and dangerous, but our customers no worries about because our tour guides have years of experience under they belts. In contrast with you other customers enjoy the path watch spectacular rine forest amazing Clift spectacular waterfalls on the black sand beach they was interactive and was witness to see Maui’s flaunting his more beautiful colors and wild life also they swim in the waterfalls and ocean where is fantastic black sand beach and YOU SHOW YOUR RESERVATIONS TO SWIM BECAUSE THE WEATHER WAS COLD! sorry about, also other customers enjoy jumy, jummy fresh fish food and other diversity of dishes from locals. Our CUSTOMERS LOVE OUR TOUR BECAUSE THEY CAN INTERACT WITH THE NATURE AND CAN EXPRESS BY THEMSELVES WITH OUT SUPERVISION SO FOR THIS COMPANY THEY SATISFACTION IS WHAT ALMOST PRIDE! In MAUI FANTASTIC!
Aloha
Written August 2, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Marquel T
West Jordan, UT1 contribution
This is not a “private” tour like it states. It is a private guy stuffing as many people as he can in his personal mini van. Do not plan on following the itinerary listed. He drops you off at the places, leaves for a little bit and then picks you back up. Don’t plan on visiting all the places listed because he changes things as he goes along. He will give you a giant history lesson but he is very hard to understand. He is a writer, so don’t believe anything you read. There is not one thing on his van stating what company he works for. He did not care about COVID at all. He did not wear a mask or require anyone else to wear one.
Written February 22, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello Marquel,
We saw your review and felt really bad that you had those reservations.
However, if you don’t mind, we would like to help clarify a few things about the tour.
First I like to remark in the company at all staff members and tour guides daily must pass a digital safety screen before starting to work and our fleet consist on Pacifica or Toyota Vans very confortable, reliable and well desinfected. The tourist visit to us before arrival to Hawaii they must to pass the test and get negative results so we asume everyone of them still in good physical conditions and on travel day our tour guides kindly explain that and is your personal decision were or not mask also as everyone know here on Hawaiian Island we have one of the best weather and safety place at all over the world.
For private tour that it does mean we carry maximum 6 passengers in our vehicles plus driver what instead on the platform you booked and we are Outstanding company with at all requirements and permits for State of Hawaii and the vehicles top to 7 pack no need stating announcements or publicity about the company and we understand you don’t nothing about rules and regulations from Hawaiian government on this industry but is very important remark our company is award winning granted “Certificate of Excellent 2019” and “Travelers Choice 2020” for “TripAdvisor”, so is not what you wrote was a private guy stuffing people on his personal car and on your day tour experience only travel four passengers; you , your husband Tyson, and two girls Lucia and Mariana also a point of note on contrast to you we Granted from Lucia a “Positive Review” about the travel experience and tour and made good comments; about amazing locations we visited and saw Maui’s flaunts his most beautiful colors and wild life and also about our tour guide because him provide to Mariana first aids and take care of her because she feel a little bad.
I like to remark compare our service with other competitors, we make more long stops and take our customers at more private and hidden gems, on the locations before you go to explore we explain and introduce on the place; what you expect, what you can do and what not and we guide you, because we believed our customers should enjoy the beauty of this elements of nature without disturbed by crowd or stares from strangers and you have the opportunity to feel relax and express by yourself and no need for supervision and the tour guide need to back at vehicle to take care of your belongings you living into in between you enjoy the location.
On the waterfalls also Black sand beach we notice you couldn’t take a swim due to your reservations about the water temperature and we feel sorry about that, only that we don’t really control over the elements of the water, if we did, we would no hesitate to regulate everything to ensure that our customers get everything to their exact taste, but in contrast Tyson your husband went to swim and jump into refreshing, crystalline and pristine waters and him enjoy as a child and you take videos of him want to show up at your sons, also the girls feel very happy saw the beautiful rainforest around and ladscape, birds singing and lava cave and rocks formation on the park and our tour guides at all the time follow the itinerary instead and before finished the tour him ask if feel satisfied with the service and the tour, and if anyone have any kind of complaint about it is the moment to express and neither of you guys express something and your husband appreciate good service and attention and reward at our tour guide with good tip!
We must state this review has been hurtful to us, but we welcome every constructive criticism as it would definitely help us in threatening our future customer even much better and also helps you to correct some of the misconceptions you might have about us and our tour experience and we understand everyone has a bad day.
Our customer LOVE our tours and we take special consideration of whatever reservation or observation they might have concerning us,
Because our Customers are our priority and their Satisfaction is what we pride in!
Aloha
Maui Fantastic Tours
Penelope Bartoli
General Manager
Written February 25, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
Impola A
14 contributions
Oct 2019
very much problem to find the pick up, and also there were margaritas included in the price and in one beach was offered margarita one glass and i did know that is from tour company i thought that the other tour member is offering that, the communication of this tour was not good, i did not feel good on this tour
Written November 8, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hello there!
As part of our tour, we always offer margaritas to our clients, as long as this was stated in the price. This is why margarita you got offered.
We apologize for the break in communication as our policy is always to ensure there is free flow of communication between our tour guides and our clients. We cherish the utmost satisfaction of clients and would always make sure we go to great lengths to guarantee that.
To ensure that all our clients get to designated pick up location, we always send multiple message describing the location and send more just days( and hours) to the tour date. Contained within our correspondence is usually as direcection and guide, but we always add we are open for even further enquirers and questions in the event that a client did not comprehend the direction given. This is because we don’t want our clients to experience any difficulties in locating the pick up point.
I believe your difficulty in finding the pick up point must have arisen from and error in understanding some aspects of the directions given, and we totally understand that this could happen some times.
We hope this meets you well and helps to correct some of the misconceptions you might have about us and our tour experience. Our customers LOVE our Tours and we take special consideration of whatever reservation or observation they might concerning us. Because, they are our priority and their satisfaction is what we pride in.
Maui Fantastic Tours
CEO Penelope Bartoli
Front office Manager Oscar Manzano
Written November 12, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.
If our ship arrives at 8:00 am is the Hanna tour still possible? Your page shows a start time of 7:00 am.
Written July 12, 2024
I would not take a chance. This tour operator cancels last minute and from other reviewers it sounds like he sometimes leaves without you. I would book a different tour if I were you.
Written September 18, 2024
It’s a paradise in Maui and well worth travelling to .
Written September 3, 2018
Maui is a sacred and spiritual place ... spectacular landscape , clean cristaline waterfalls , Amazin sunrise and sunset , Spectacular volcano you can hike , bamboo forest amazing place to discover and plenty outdoor activities Share Aloha = LOVE ❤️
Written April 18, 2019
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