Rappel Maui
7:00 AM - 5:00 PM
Monday
7:00 AM - 5:00 PM
Tuesday
7:00 AM - 5:00 PM
Wednesday
7:00 AM - 5:00 PM
Thursday
7:00 AM - 5:00 PM
Friday
7:00 AM - 5:00 PM
Saturday
7:00 AM - 5:00 PM
Sunday
7:00 AM - 5:00 PM
About
Experience Maui's rainforest waterfalls up close and personal in this unique day excursion. Your highly-trained guides will meet you halfway down the famous Road to Hana in a private rainforest preserve, where you'll gear up like a pro and learn to walk down jungle walls and natural waterfalls. You'll also hike lush, green trails and swim in natural freshwater pools reserved exclusively for your tour. It's paradise at its most peaceful and exciting, and the most private, intimate nature tour on Maui. Perfect for active families, teams and groups, couples and solo adventurers alike, no previous rappelling or climbing experience is necessary. Snacks and bottled water are provided, along with all your gear (including shoes).
Haiku, Hawaii

Suggest edits to improve what we show.
Improve this listing
Tours and Tickets by Rappel Maui
Travelers talk about
(135 reviews)
(61 reviews)
(60 reviews)

Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

Popular mentions

5.0
5.0 of 5 bubbles540 reviews
Excellent
489
Very good
39
Average
6
Poor
2
Terrible
4

Christina
Milwaukee, WI20 contributions
5.0 of 5 bubbles
Mar 2021 • Family
We booked this excursion while in Maui with our 2 teenagers and it won’t disappoint. The scenery is gorgeous and the guides were very safe but they let you experience the adventure. It was probably one of my favorite things we’ve done on a trip in a long time. Being able to rappel down and jump into a pool from a raging waterfall was amazing. Chris who handled the booking was great and Mike and Anne our guides were top notch. I highly recommend this experience but for teenagers on up.
Written March 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Mahalo for coming out with your family--your guides will be thrilled to know that the activity made it near the top of your favorite things list. We hope you'll join us again sometime. A hui hou!
Written March 30, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

cassnsyd
Santa Clarita, CA219 contributions
5.0 of 5 bubbles
Feb 2021
What an exhilarating 3 hours. Alba and Elena were our guides. They were super. They explained everything clearly of what to do and what not to do. They are all about safety and I felt super safe with them. And even in the moments panic or when I felt unsure they guided and cheered me on the whole way down, Always reassuring us. The waterfalls were amazing. The only time I ever was afraid of injuring myself was walking thru the water. The rocks can be slippery. Not sure if you have to be super physically fit but you do need to be able to hike back up thru some narrow paths to the starting area. This is an experience worth trying. Just step out of that comfort zone like I did and go for it.
Written February 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha! Mahalo for your heartfelt review, and for joining Elena and Alba for what sounds like an exciting, satisfying day in the rainforest. We're so grateful that you stepped over the edge and went for it. A hui hou!
Written March 17, 2021
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Jonathan W
Crestview Hills, KY11 contributions
5.0 of 5 bubbles
Jan 2020
This was such a fun and unique experience, our group loved it. I'll start by saying that I have a fear of heights so to say I was a bit nervous is an understatement. Our guides, Kevin and Elena, did a great job of explaining everything and keeping the mood fun and light. We did a total of 3 rappels. The first rappel was a practice rappel on a dry cliff. This is where we learned "the ropes" and gained a bit of confidence working our way down the cliff. The first step was scary but once I got going, I started to feel comfortable. The second and third rappels were down the waterfalls, each one landing you in a pool of water. Since it was January, the water was super cold but actually felt refreshing (must've been the nerves). After the final rappel, we headed back up to the starting point for a really tasty lunch. Even if you have a fear of heights, do not let it deter you from this experience. I loved it despite my fear of heights and would do this again in a heartbeat. Mahalo for such a fun experience!
Written February 3, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha JC! Mahalo for taking that first step--it's a doozy (in a good way)! We look forward to taking you waterfall chasing again, no offense to the group TLC (it's still a great song!) A hui hou.
Written March 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Cindy G
Waukesha, WI5 contributions
2.0 of 5 bubbles
Mar 2020
While we were able to get a refund, our limited time in Maui was planned around this event. It is very disappointing that no mention of any issues/warnings about what conditions would not allow us to go. My husband has a pace maker and although his Dr told him he has absolutely no restrictions in his life, he was denied going on the rappelling part of the tour so we of course didn't go. Very sad not only that we couldn’t go, but we could have planned something else instead.
Written March 16, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha Cindy, We, too, were disappointed that we were unable to accommodate your party due to a health issue. Your safety is your guides' top priority, however, and it's true that the activity is not appropriate for everyone. If you book through an activity desk or concierge, as you did, it's possible to receive a shortened version of restrictions, and that's why we publish a very extensive FAQ at our own web site. We encourage everyone who's considering booking this activity to carefully read all the frequently asked questions at our own web site (not just your activity agent's), particularly the Other Considerations section. Of course, we also encourage anyone who books this activity through any means, to call or chat online with us directly about whether or not this activity is right for you. We've fielded thousands of questions over the years, and can help each person determine if this is an appropriate tour, given the nature of the activity and the remote location of the site. Mahalo and safe travels.
Written March 16, 2020
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

NMiller
4 contributions
5.0 of 5 bubbles
Nov 2022 • Friends
Abbie and Naomi were phenomenal guides. They were entertaining, knowledgeable and easy going. They are super talented. Also, fortunate for us, Shauna joined as a photographer and we got wonderful pictures of this adventure. Rappelling Maui is highly recommended.
Written November 11, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Christina M
Buffalo, NY5 contributions
5.0 of 5 bubbles
Apr 2022 • Family
Abby and Sam did a wonderful job with this tour! They made my family of 5 feel very comfortable during the entire tour. They were attentive to the safety of everyone yet made it enjoyable for all. My boys were begging me to leave a 5 star review! Awesome Job Girls!
Written April 15, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Tiffaney P
Cincinnati, OH79 contributions
5.0 of 5 bubbles
Jan 2023 • Family
Thank you Ali and Naomi for the time of our lives. Thank you Shawna for capturing it all! Our 2nd time rappelling, our first time in a waterfall! The encouragement that these ladies gave to convince us each was amazing. They showed up with great energy and gave us a trip of a lifetime! Waterfall rappelling! Best way to see a waterfall is to rappel in a waterfall! I would do this again for sure. You ladies have raised the bar! Thank you again!
Written January 24, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Jade B
Lahaina, HI12 contributions
5.0 of 5 bubbles
Feb 2023
WOW!!!!! We were giggling with a healthy dose of adrenaline and fear. We felt so silly because it's obviously so safe, everyone (especially the "boomer" dads in our group) were humbled by this activity. EVERYONE who is even slightly athletic that comes to Maui HAS TO DO THIS!!!!! My partner and I took turns forcing each other, "you go first, no you go first" hahah we had huge smiles the whole couple hours. Truly so unique.

Tip: Instead of doing the WHOLE road to Hana and stopping every 20 minutes...... wouldn't it be better to just have a couple very rich, intense experience like this one? I've done the whole road and pulled over, took a picture, got back in the car, rinse and repeat. From now on when my friends come, we will head straight to the Garden of Eden for Rappel Maui and then make one or two small stops.
Written February 25, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

seekingwarmerclimes
Anchorage, AK100 contributions
1.0 of 5 bubbles
Mar 2021
It pains me to write a review like this but I do feel obligated. I booked the regular tour with Rappel Maui on 3/15/21, to occur 3/22/21. I was actually quite happy to land a spot on 3/22 as it was the only date and time where they still had availability during our eight day trip to Maui. When I filled out the booking form I was asked twice (on the same form) whether I had any disabilities, which seems a bit odd to me. However, I figured that they must be very mindful of providing accommodations and so I disclosed that I do, in fact, suffer from a hearing impairment despite rarely needing accommodations for the condition. I was simply trying to be up front.

Much to my surprise, I received a voicemail from a Chris at Rappel Maui regarding the need to "talk about" my reservation in light of my hearing impairment. From the general tenor of the message, it did not seem that Chris wished to discuss accommodations but rather whether I could participate at all.

I returned Chris' call and unfortunately it was confirmed that she had no interest in discussing accommodations. Chris asked me to describe my disability, which seemed a bit invasive, but still hoping to salvage the accommodations process I was very up front and described my disability in detail. Chris then informed me that she was "very sorry" but that they simply had no choice but to cancel my reservation. I let her know that I was quite dissatisfied with this response and yet she stuck by it, refusing to even consider whether someone with a hearing impairment could possibly take part in a waterfall rappelling tour. Chris re-stated that they were canceling my reservation and I received an email minutes later, on 3/20/21, stating that the reservation had been canceled (I was issued a refund). This is definitely not a conversation I wished to have while attempting to enjoy a vacation in tropical paradise.

I've never been treated this way before. As a person who has suffered with a hearing impairment since the age of 3, I was lucky to come of age shortly after the passage of the Americans with Disabilities Act and state anti-discrimination statutes. I managed to get through school, college, law school, and become a successful attorney in part because people were obligated to work with me on my disability (if they were unwilling to do so strictly by virtue of their humanity).

I grew up in a temperate rainforest in Alaska. I'm an avid outdoorsman. Hiking, canoeing, kayaking, bicycling, I like to do it all and in any conditions. I've been rappelling before. I can virtually guarantee that this activity could be done safely and with minimal disruption despite my disability. Nonetheless I was subject to the very exclusion, distress and humiliation that the law was designed to prevent.

My traveling companion was also summarily rejected from the tour by association. This is a woman I have been dating for six months and was hoping to impress with an active and unique excursion. Lucky for me, she is a compassionate and understanding person.

It's unfortunate that Rappel Maui takes a different attitude towards the disabled. I do not wish to harm the business and it is my hope that they will attempt to learn from this. Training and education are likely in order but more than anything they need to fundamentally change their attitude towards those with disabilities. In the future it would be nice if they would try to work with disabled persons rather than perpetuating a policy of exclusion.
Written April 1, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

ncPNW
Arlington, WA2 contributions
2.0 of 5 bubbles
Aug 2015 • Couples
First off I will say that rappel Maui had a very friendly and professional staff. They also have very nice equipment and are safety orientated. However this excursion is suppose to be a rappel down a waterfall which sounds really cool... Wouldn't know never got to do it. I do a fair amount of rappelling for my job as a firefighter and the rappelling we did was ok at best. If the water level is to high you don't get to go down the waterfalls wish they would have let us know that before hand. The water level didn't seem very high or fast when we went so it must have to be really low to actually get to go down the waterfall. We got to do three rappels down some jungle cliffs instead. The time spent rappelling was just a few min and then a bunch of down time waiting for everyone. It's a long drive out there lots of walking and minimal time repelling to me totally not worth the time or money.
Written August 11, 2015
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Aloha, and thanks for posting your review about your experience. We’re pleased you found the staff to be professional and courteous. We don’t have the same degree of control over the other aspects of the tour, most noticeably the weather, which can be particularly wet and unpredictable due to summer tropical storm activity in the Pacific. Lack of control over nature is why we never guarantee use of the waterfalls. You’ll see this mentioned several times at our web site, along with the reservation confirmation emails and reminders we send, and verbally on the way to the location. (If you made your reservation through an activity desk or hotel concierge, they may have declined to share your email address with us, and instead sent their own communications regarding the tour.) Knowing when the waterfalls and streams are safe, and will remain that way, is not just a matter of judging whether the water looks low or high at any given moment. Our guides are trained in interpreting and monitoring the weather and water, both of which can change rapidly and without warning throughout the day. It’s always our preference to use the waterfalls, but safety is our first priority; if the waterfalls are not safe, the guides will not take chances with your safety or theirs. We stand by their judgment. Most guests agree that spending a day in the rain forest in one of the world’s most remote places is a special experience, no matter the weather. Further, we always welcome the opportunity to speak directly to any guest, by phone, email or online at any time regarding their tour experience and satisfaction. Guides are encouraged to check in with guests during and after the tour. When guests book their tour through a concierge, travel agent or activity desk, we welcome the opportunity to work with that agency and the guest to ensure customer satisfaction. It’s our goal to give guests the most satisfying and safe experience possible.
Written August 18, 2015
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Showing results 1-10 of 539

Rappel Maui - All You Need to Know BEFORE You Go (2024)