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Anara Spa

178 Reviews
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Anara Spa

178 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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Grand Hyatt Kauai Resort & Spa 1571 Poipu Road, Poipu, Kauai, HI 96756
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Nick Palamaro wrote a review Mar 2020
Kauai, Hawaii2 contributions1 helpful vote
I live on Kauai. Ive had relatives and friends alike work at the Grand Hyatt Hotel. I had never had a bad experience nor written a bad review but I think a fair warning is due to potential visitors before they book a stay. Several weeks ago my cousin and I decided to treat ourselves to a day at the spa and some dinner. He had a free pass for us to use (otherwise I'd probably have stayed home as I don't have the kind of money to spend at expensive spas). Took us a while to get there as it was raining pretty good and there was an accident that day on the highway heading south. Left us with about an hour and a half before the spa closed so we figured might as well having come all this way. Showered, spent 15 minutes in the dry sauna, and 15 in the steam room, swam a couple laps, and lounged around in the Hot Tub before quickly showering and heading out to Stevensons library for dinner. My elbow felt itchy and warm at dinner and I even mentioned something to my cousin as we drove home that night thinking I must have bumped it at some point. That night my elbow continued to swell. It became red and sore. My cousins a physical therapist so he thought it could have something to do with a strained tendon causing inflammation as there was no cut, scrape, or even bug bite. The following night after work I walked into my bathroom to shower and noticed a huge red line making its way from my elbow (place of infection) towards my armpit. That night my girlfriend rushed me to the hospital where I was put on multiple antibiotics for three days. Even the doctors were surprised there was no puncture or wound that had gotten infected and all agreed it was contracted during my trip to the spa. The next day when I got home I filled out an incident report with the Hyatt security team (not for personal interest, but to make them aware as to help prevent it from happening again) and then was directed to file a claim with a company they use based out of California. Truth be told the worst part of the whole experience was dealing with all this crap after the fact. I contacted the company and the woman who spoke half heartedly told me about the claim process and that she would be sending me a letter but probably not till monday as it was the last hour she had at the office before her weekend so probably wouldn't (or didn't care to) get to it. Some real hospitality shown right there. You'd think the Hyatt being pretty well off themselves can hire someone who at least gives a damn. Surprised, I accepted the response and received the letter stating they had received my info from the security office at the Hyatt, and the following Monday I called to explain what had happened. Next she had to investigate the claim. After not hearing anything for nearly two weeks from the claims woman, I received a nice $15,000 bill from the hospital (which my insurance covered most of leaving me with the balance of about $2,200), and a letter from the claims woman saying she conducted her investigation and found the Hyatt is not liable. I was blown away. Not trying to cause a fuss for anyone. I work hard for my money and always try to do the right thing. I was not attempting to get a nice fat check from the hyatt, all I was hoping for was a little humanity and help with the remainder of my hospital bill as my insurance had already covered the brunt of it. I called the claims woman's office and got nothing but a voicemail. I tried again and called the main office this time to which the receptionist that answered assured me that she was marked as "in the office" and maybe she's on another call. The receptionist tried to reach her and got nothing. Finally the kind receptionist appeased me by offering to send an email expressing my concern and immediate request for conference. Maybe thirty minutes later I got a call from the claims woman who had left the office early to take care of some personal matters. (Same half hearted tone) She tells me her investigation the extent of which was to call the Hyatt spa and ask if they keep the spa clean left her with the conclusion that the Hyatt Spa was not at fault. She did nothing to speak with the doctors I provided information about, the medical record I sent to her, the pictures I took in the hospital of the infected area - Nothing! After being dismissive for about five or ten minutes she proceeded to hang up the phone on me. I have never felt so disrespected and wronged. Simply asking someone to do the right thing, and now I have to wonder where my rent for this next month will come from now that I'm stuck with a big hospital bill especially having recently been laid off with much of the other workforce on the island. I can't believe a company that claims to be a leader in hospitality and guest relations would treat someone who frequented their establishment like this. I will not be going back to the Hyatt as this has proven them not deserving of my business and will proceed to urge those I know to do the same. So if you're worried about the cleanliness or cost of your stay at the @GrandHyattKauai just remember a nice trip to the Spa could end up costing you quite a bit more than expected.
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katherine w wrote a review Feb 2020
108 contributions11 helpful votes
Fantastic facial from Maureen. My skin has never looked better. I have been to other lovely spas but this was the best. A friend had a body scrub and she also raved about her services. The two ladies who had massages were quite. Intent as well.
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Date of experience: February 2020
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RHGH2001 wrote a review Jan 2020
Evansville, Indiana392 contributions66 helpful votes
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Our last day at the Hyatt, and our flight wasn’t until 11:30 pm so decided to spend the afternoon at the spa. Excellent idea if I do say so myself! Beautiful facilities with all typical spa amenities. Lovely garden waiting area. Lava rock showers. My massage by Bear was wonderful!! My husbands was good too! Really enjoyed the open air treatment room, garden waiting room, and the entire facility. Wonderful place to wait for your flight.
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Date of experience: January 2020
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dracis wrote a review Jan 2020
Detroit, Michigan102 contributions40 helpful votes
Very beautiful spa in a serene setting, surrounded by tropical gardens. Had very relaxing facial- treatment room opens to the outside garden.Followed by Lilikoi body treatment in a private hut opening to the small private garden and open air lava shower. Amazing !
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Date of experience: January 2020
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Travel_DudeSeattle wrote a review Jan 2020
Seattle, Washington17 contributions11 helpful votes
The Anara Spa is an amazing facility. Great options for total massage therapy. We make our reservations in advance to insure we can request David as our massage miracle worker. We choose the Healing Therapy massage because it offers a complete experience. The entire staff at Anara understands customer service and gracious hospitality. Paradise awaits you!
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Date of experience: January 2020
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