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Boss Frog's Dive, Surf and Bike - Koloa

Koloa, HI, USA
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johnnymmmm wrote a review Jan 2020
Highlands Ranch, Colorado198 contributions89 helpful votes
Johnny had the true aloha vibe and is truly a great ambassador for Boss Frogs...super convenient to Lawaii beach!
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Date of experience: January 2020
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mikekK359AL wrote a review Dec 2019
Rapid City, United States6 contributions
I rented snorkels, masks, and fins from the Koloa location a week ago and Jonny's the man! He's friendly, funny, and hooked us up with great gear! if you're in Kauai you should definitely check them out. They've got a lot more than just snorkeling stuff...
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Date of experience: November 2019
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Diane wrote a review May 2019
20 contributions7 helpful votes
The woman who rented us the snorkeling gear also gave us very helpful tips, especially helpful because we had never snorkeled before. As a bonus, she added an underwater camera free to our rental of 4 sets of snorkeling gear for a week.
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Date of experience: May 2019
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Response from BossFrogAccount, Manager at Boss Frog's Dive, Surf and Bike - Koloa
Responded May 31, 2019
Thanks for sharing your great experience at Boss Frog's Koloa. For your convenience, customers can return snorkel gear to any of our locations at Kapaa, Koloa or Poipu!
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ChicCat13 wrote a review Feb 2019
Chicago89 contributions15 helpful votes
We rented snorkel gear here on our last day of vacation--we so wished that we had come earlier. The gear worked fine. The employee gave us very specific (and helpful) instructions on the best way to enter on the nearby beach. We got into the water, went out about 20 yards, and started seeing an amazing number of colorful fish.
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Date of experience: January 2019
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Response from BossFrogAccount, General Manager at Boss Frog's Dive, Surf and Bike - Koloa
Responded Feb 25, 2019
Yay! Glad you came to Boss Frog's for some helpful local knowledge!
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Adam C wrote a review Aug 2018
8 contributions1 helpful vote
Equipment was decent, I suppose. Service was lack luster. They didn't even offer me the "free underwater camera rental" special until after I read about it in an ad later in the week and went back to the store and asked about it, then they just told me they didn't have any underwater cameras... didn't even apologize or offer any kind of compensation. Pretty disappointing and I felt misled and ripped off.
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Date of experience: August 2018
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Response from BossFrogAccount, General Manager at Boss Frog's Dive, Surf and Bike - Koloa
Responded Aug 30, 2018
Aloha, We are sorry we didn't have the cameras in stock when you came back into the store. And we will follow up with our employees there. This store has a very good record of customer service. Mahalo
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