Hoku Foods Natural Market

Hoku Foods Natural Market, Kapaa: Tickets, Tours, Hours, Address, Hoku Foods Natural Market Reviews: 4/5

Hoku Foods Natural Market
4
Speciality & Gift Shops
10:00 AM - 6:00 PM
Monday
10:00 AM - 6:00 PM
Tuesday
10:00 AM - 6:00 PM
Wednesday
10:00 AM - 6:00 PM
Thursday
10:00 AM - 6:00 PM
Friday
10:00 AM - 6:00 PM
Saturday
10:00 AM - 6:00 PM
Sunday
10:00 AM - 6:00 PM
About
Hoku Foods Natural Market has a mission to provide the highest quality organic and natural foods to our community at the best value possible. Hoku should have just about everything you need. We feature local and mainland organic produce as well as an extensive selection of organic bulk food items, Health and Beauty, Ethnic/Specialty foods, Raw Foods, Household items and much much more.
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4.0
19 reviews
Excellent
10
Very good
6
Average
0
Poor
0
Terrible
3

katiez213
New York City, NY2 contributions
Delicious food, great staff
Mar 2021 • Family
I love this little market and the team of staff they have running the place. I love their mask policy. It makes me feel safe. Their products are great. They always treat my family (including two kids) well.
Written March 14, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

QeepitReele N
Lihue, HI11 contributions
VERY rude
Feb 2021
I shop at Hoku regularly. At least a couple times per week and have for years. Today I was very mistreated by an employee named Katie. As my wife and I were browsing, Katie had walked by and mumbled something as she passed behind us. We did not know she was talking to us. She started stocking in the wine area and continued to mumble something. At this point my wife and I turned around and discovered she was talking to us. We could not understand her do to the distance and her mask. We asked if she was talking to us. Then loudly she said, "Put your mask on!" I said, "What". She again said, "put your mask on OVER your nose!" The way she said it was very rude and disrespectful. Apparently my mask was positioned on the tip of my nose. When I looked at my wife, my wife seemed confused as my mask was on. I stood there bewildered. As I looked around I noticed one of the store employees wearing their mask below their nose. I have no issue with that as I empathize with how difficult it must be to wear a mask all day. I've been in this store countless times and have seen many customers and employees with masks under their nose, with masks on their chin and not covering mouth or nose at all. Every time I shop anywhere, I see employees pulling masks off their face to speak when someone can not hear or understand them. This is just the reality we all face during this pandemic and government guidelines. I understand that everyone has a job to do. But the way she spoke to me and treated my is very disrespectful and unacceptable. A simple, "Ma'am, your mask seems to be riding on the tip of your nose. Our store policy is that you have your nose covered completely. Would you please raise your mask over your nose." And I would expect they would have that policy for everyone. I expressed to Katie that I felt she mistreated me and should have had more respect and been polite. I told her I shop their regularly. She said again in a mean tone, "I know!". I get the whole 'keep everyone safe' concept. But Katie definitely behaved like the crazy 'mask police'. Calm down Katie. I think we can all use to treat each other with a little grace during these times. I mentioned to another employee that I felt like I was just mistreated. She didn't care for my concern as she walked away and said, "Thanx Katie. I appreciate you." Perhaps that was the manager or owner. This store just lost 2 very loyal customers. Start treating people with respect and grace. And be cool.
Written February 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Good_Food_Lover77
Lihue, HI220 contributions
This place knows what Customer Service is!
Jun 2020
Will be shopping at this Organic Market more and more, especially since the other markets on Kauai have employees that enforce rules that are expired by the state. Hoku has nice and friendly employees who treated us good. It is also a joy to know that the items for sale here are carefully selected & brought in from Organic farmers and suppliers unlike some of the vendors at the local farmers market that sell produce that has had Roundup or other poisons dumped on it, thus Not organically grown. Thank You Hoku for being there for people who truly want to stay healthy and well by selling good quality items that will help us keep our immune systems up. Also, the prices are better at Hoku, thus more affordable - thank you for providing what we all need! We will continue to drive further from home just to shop here.
Written June 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

StsZs
1 contribution
The worst manager with horrible customer service
Apr 2020 • Solo
Terrible manager! Unbelievably rude and uncooperative. Will never promote that business and it’s overpriced items again. Extremely cold and callous manager flexing pathetic authority, unwilling to help a devoted and dedicated customer of a decade +
Written April 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

happy4travel
Northern California1,290 contributions
Good prices for Hawaii!
May 2019
We were so excited that the prices were less than we thought. This really helped with our vacation budget! Nicest young man...he helped with our groceries. Small but really friendly place. Wish we’d been able to meet him, he was great! Wonderful, fresh veggies. Sure wish they had a deli!
Written August 16, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

The_Rock_50
Mount Pearl, Canada532 contributions
Great “ healthy” find while on vacation.
Mar 2018 • Couples
A decent size health food store.
They had a large variety of dry goods, good freezer item inventory and good selection of produce.
Easy to find and friendly staff! Great
Written June 18, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Brenda B
Santa Cruz, CA57 contributions
Recommended
Dec 2017 • Couples
Small but very good, very good service, fast. Not much fresh produce, that was disappointing, though. It'd be great if they had a deli.
Written January 5, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Haley L
11 contributions
Great prices for Kauai
Dec 2017 • Solo
Whenever I am in need of Speciality organic food, I come here. Thanks for having great prices. The bulk is my favorite here also.
Written December 20, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

homebody717
Eugene, OR36 contributions
nice selection and nice people
Apr 2017
We stopped here on our way from the airport to our north shore lodging. Had it been closer to Princeville I would have come back here often. Nice bulk section, good produce, lovely place.
Written April 29, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sara L
6 contributions
The worst customer service ever
Dec 2016
The manager is rude and abusive and the owners don't care. They can pretty much treat people with hatred and anger in their hearts and if you complain to the owners guaranteed they won't do anything about it because they are too busy with their expensive home and taking money from customers in the name of less expensive organic eats. Not worth it. You'd have to pay me to buy this food because no amount money is worth this level of unprofessionalism and shoddy management. They are just in it for the money honey. Thanks but no thanks. Aloha means hello and goodbye.
Written April 7, 2017
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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Frequently Asked Questions about Hoku Foods Natural Market

Hoku Foods Natural Market is open:
  • Sun - Sat 10:00 AM - 6:00 PM


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