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About Boss Frog's Dive & Surf
High quality Maui snorkel gear rentals is Boss Frog's top priority. Boss Frog's offers a full range of activities and beach rental equipment including high quality snorkel gear, performance surfboards, SUPs (stand up paddle), boogie boards, golf clubs, mountain bikes, hybrid bikes, beach cruisers, road bikes, coolers, chairs, float belts, digital cameras, wet suits and an assortment of island related apparel and accessories. Our sales agents are trained to be knowledgeable, friendly and helpful to all customers, which maximizes each customer's experience. Boss Frog's prides itself on making customer service a priority. In addition to rental gear, Boss Frog's maintains a large retail selection of beach equipment, including high-end sunglasses, rash guards, reef safe sunblock, board shorts, sarongs, men's and women's clothing, sandals, snorkel gear, beach toys and gifts. We have the best on-Island selections of Maui Jims, Sunclouds, Sanuks and Reef slippers for adults and kids. All customers are greeted with the Aloha spirit at our locations.
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Boss Frog's Dive & Surf
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Kerith D wrote a review Apr 2022
1 contribution
If your looking for sincerity when you come to Kauai, shop at Boss Frogs in Kapaa, they’ll have everything you need for snorkel or bike rental! Melanie is Amazing and so helpful!!!
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Date of experience: April 2022
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Jennifer C wrote a review Mar 2022
2 contributions1 helpful vote
We made reservations for snorkels and an underwater camera through the Boss Frog website in advance of our vacation. Our reservation was confirmed online and via email. Today we went to the sp ecified pick up location, and it was closed. There was a sign sending us to a location several miles away. Annoying, but okay…. We drove to location #2, only to find that it too was also closed. Our pick up was supposed to be on Saturday, and the sign said it location #2 was closed until Tuesday! There was no answer at the phone number posted. Why would a company take and confirm a reservation that it had no intention of fulfilling??? Such a waste of our time, and so frustrating.
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Date of experience: March 2022
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Response from Boss F, Guest Relations Manager at Boss Frog's Dive & Surf
Responded Mar 8, 2022
We are so sorry to hear about this frustrating experience! Please contact our customer service department to resolve the issue. Seems like there may have been a lapse in communication. 1-808-661-3333
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LOnti wrote a review Aug 2021
Millcreek, Utah8 contributions1 helpful vote
We’ve used Boss Frogs while twice while visits Kauai. Each time we worked with Melanie. She was so friendly during our first visit, it brought us back to this place for a second week of rentals. We initially came in for snorkel rentals but then was incredibly helpful with scheduling excursions for our price point. Because many things were booked during our week, she made many calls to find us the perfect excursion. And throughout it all she had a smile on her face! We loved the welcome feeling she provided at the Boss Frog location.
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Date of experience: June 2021
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Response from Boss F, Guest Relations Manager at Boss Frog's Dive & Surf
Responded Aug 10, 2021
Thank you so much for sharing your feedback. We are pleased to hear that you received such great service from our staff at Boss Frog's Kauai. We provide beach and snorkel rentals as well as activity bookings at discounted rates!
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Karen S wrote a review Feb 2020
Rolla, Missouri119 contributions63 helpful votes
Really great and knowledgeable staff. Very friendly and easy to work with. Had lots of gear for us to try on and were very patient.
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Date of experience: December 2019
1 Helpful vote
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Response from Boss F, Public Relations Manager at Boss Frog's Dive & Surf
Responded May 21, 2021
Thank you very much for your 5 star review. Much appreciated!!
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C Stump wrote a review Jan 2020
1 contribution
My four adult sons, my 2 granddaughters ages 7 and 11, and myself spent the week snorkeling in Kauai. Greg from BOSS FROG, was awesome. Not only was he patient with my granddaughters, he made sure we knew where to go that would be safe for them. More importantly due to the recent heavy rains they had, he made sure we didnt waste precious drive time going to spots that would be inaccessible. Greg, thanks for the help and conversation.
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Date of experience: January 2020
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Response from BossFrogAccount, Manager at Boss Frog's Dive & Surf
Responded Jan 20, 2020
Glad you had a great time and found our snorkel tips super helpful. Thanks for choosing Boss Frog's!
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