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Address: 425 Waikoloa Beach Drive, Hilton Waikoloa Village, Waikoloa, Island of Hawaii, HI 96738
Phone Number:
+1 808-886-1234
9:00 am - 6:00 pm
Closed now
See all hours
Sun - Sat 9:00 am - 6:00 pm

TripAdvisor Reviewer Highlights

Read all 68 reviews
Visitor rating
  • 27
  • 18
    Very good
  • 12
  • 5
  • 5
Good amenity if you're staying at the Hilton Waikoloa

I don't think people need to come here if they're not staying at the Hilton. The treatments I got were not as good as last time I came, and the steam/sauna facilities are less... read more

4 of 5 bubblesReviewed January 1, 2017
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68 Reviews from our TripAdvisor Community

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Showing 67: English reviews
1 review
common_n_attraction_reviews_1bd8 1 helpful vote
1 of 5 bubbles Reviewed 3 weeks ago via mobile

Staff is disrespectful, over charged me when I was suppose to get 25 for using facilitity I was scamed 10 .

1 Thank Colin L
Level Contributor
104 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 186 helpful votes
4 of 5 bubbles Reviewed January 1, 2017

I don't think people need to come here if they're not staying at the Hilton. The treatments I got were not as good as last time I came, and the steam/sauna facilities are less fancy than at other spas I've been too. BUT if you're staying here, here are the great things about it: --Makai Tower: if you stay in... More 

1 Thank Person2
San Diego, California
Level Contributor
5 reviews
2 of 5 bubbles Reviewed November 13, 2016

I have visited this spa many times and had a wonderful experience. I even brought a friend to show her how amazing this place can be. However, this visit was extremely disappointing. When you pay resort spa prices, you expect a resort spa experience. The steam room was broken and the hot tub (which they use in all their advertising)... More 

Thank Melturns
Reno, Nevada
Level Contributor
345 reviews
59 attraction reviews
common_n_attraction_reviews_1bd8 169 helpful votes
2 of 5 bubbles Reviewed October 30, 2016 via mobile

Spa has the usual showers and lockers, but not much else. Steam room and hot tub are minimal. Exercise area is like a closet. Staff is not helpful. Prices are high. Yes, I was disappointed!

Thank RobReno
A TripAdvisor Member
5 of 5 bubbles Reviewed June 8, 2016 via mobile

I am no stranger to massages, getting them regularly at home, and even sometimes splurging on an upscale spa experience such as offered at the Kohala Spa in the Hilton Waikoloa. My husband booked me for the 80 minute Naupaka Ritual massage. The facilities were nice, quiet and clean, but the real pleasure was the massage and the Therapist, Roy.... More 

Thank A TripAdvisor Member
Honolulu, Hawaii
Level Contributor
18 reviews
common_n_attraction_reviews_1bd8 6 helpful votes
5 of 5 bubbles Reviewed June 8, 2016 via mobile

I had the opportunity to enjoy a facial while on a business trip and enjoyed relaxation at it's finest. Kohala Spa offers a variety of treatments and services. The facility is clean, well staffed and full of aloha from check in to check out. The acai blueberry water in the waiting room is refreshing. Tucked away in the Lagoon Tower... More 

Thank Brandy B
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 4 helpful votes
2 of 5 bubbles Reviewed June 5, 2016 via mobile

My girlfriend and I went to get a couples massage. We had a very nice massage and the facilities were small but relaxing. Everything was nice until the very end when my gf found a cockroach. We informed the staff but they were unapologetic and apathetic. It's amazing how the level of service at such a nice hotel is sub... More 

1 Thank Woo Yong C
san francisco CA
Level Contributor
56 reviews
11 attraction reviews
common_n_attraction_reviews_1bd8 111 helpful votes
3 of 5 bubbles Reviewed May 19, 2016 via mobile

I've visited this spa several times in the past, but this visit may be my last. My husband & I signed up for a couples massage. I was handed a bracelet with a locker key & told to head to the ladies locker. No one showed me around, helped me find my locker or told me where anything was located.... More 

1 Thank JM1051
Level Contributor
89 reviews
26 attraction reviews
common_n_attraction_reviews_1bd8 24 helpful votes
3 of 5 bubbles Reviewed April 20, 2016 via mobile

First when I booked my spa treatment for my 8year old no one told me she would NOT be allowed into spa area (must be 16 years or older). It was disappointing that she couldn't have the full Spa experience. Second an 18% or 20% gratuity was automatically applied. Both our masseuses were great, but I'd would have liked the... More 

Thank Mimi E
Chicago, IL
Level Contributor
300 reviews
57 attraction reviews
common_n_attraction_reviews_1bd8 62 helpful votes
4 of 5 bubbles Reviewed April 15, 2016 via mobile

My wife and I decided to have treatments at the Spa in the middle of our vacation. I will say that this Swedish massage was one of the best I ever received. And the service was very attentive. I even enjoyed the Lava Rock hot tub. There was one small thing that took away from the experience. Men and women... More 

Thank mswtravels71

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Kohala Spa and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?