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Address: 425 Waikoloa Beach Drive, Hilton Waikoloa Village, Waikoloa, Island of Hawaii, HI 96738
Phone Number: (808) 886-1234
Website
Today
9:00 am - 6:00 pm
Closed now
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Hours:
Sun - Sat 9:00 am - 6:00 pm

TripAdvisor Reviewer Highlights

Read all 65 reviews
Visitor rating
  • 27
    Excellent
  • 17
    Very good
  • 12
    Average
  • 4
    Poor
  • 4
    Terrible
Good massage, nice atmosphere

My wife and I decided to have treatments at the Spa in the middle of our vacation. I will say that this Swedish massage was one of the best I ever received. And the service was... read more

4 of 5 starsReviewed April 15, 2016
mswtravels71
,
Chicago, IL
via mobile
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65 Reviews from our TripAdvisor Community

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Showing 64: English reviews
A TripAdvisor Member
5 of 5 stars Reviewed June 8, 2016 via mobile

I am no stranger to massages, getting them regularly at home, and even sometimes splurging on an upscale spa experience such as offered at the Kohala Spa in the Hilton Waikoloa. My husband booked me for the 80 minute Naupaka Ritual massage. The facilities were nice, quiet and clean, but the real pleasure was the massage and the Therapist, Roy.... More 

Helpful?
Thank A TripAdvisor Member
Honolulu, Hawaii
Level Contributor
14 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
5 of 5 stars Reviewed June 8, 2016 via mobile

I had the opportunity to enjoy a facial while on a business trip and enjoyed relaxation at it's finest. Kohala Spa offers a variety of treatments and services. The facility is clean, well staffed and full of aloha from check in to check out. The acai blueberry water in the waiting room is refreshing. Tucked away in the Lagoon Tower... More 

Helpful?
Thank Brandy B
Level Contributor
3 reviews
common_n_attraction_reviews_1bd8 3 helpful votes
2 of 5 stars Reviewed June 5, 2016 via mobile

My girlfriend and I went to get a couples massage. We had a very nice massage and the facilities were small but relaxing. Everything was nice until the very end when my gf found a cockroach. We informed the staff but they were unapologetic and apathetic. It's amazing how the level of service at such a nice hotel is sub... More 

Helpful?
Thank Woo Yong C
san francisco CA
Level Contributor
46 reviews
8 attraction reviews
common_n_attraction_reviews_1bd8 107 helpful votes
3 of 5 stars Reviewed May 19, 2016 via mobile

I've visited this spa several times in the past, but this visit may be my last. My husband & I signed up for a couples massage. I was handed a bracelet with a locker key & told to head to the ladies locker. No one showed me around, helped me find my locker or told me where anything was located.... More 

Helpful?
Thank JM1051
Level Contributor
67 reviews
20 attraction reviews
common_n_attraction_reviews_1bd8 19 helpful votes
3 of 5 stars Reviewed April 20, 2016 via mobile

First when I booked my spa treatment for my 8year old no one told me she would NOT be allowed into spa area (must be 16 years or older). It was disappointing that she couldn't have the full Spa experience. Second an 18% or 20% gratuity was automatically applied. Both our masseuses were great, but I'd would have liked the... More 

Helpful?
Thank Mimi E
Chicago, IL
Level Contributor
254 reviews
51 attraction reviews
common_n_attraction_reviews_1bd8 52 helpful votes
4 of 5 stars Reviewed April 15, 2016 via mobile

My wife and I decided to have treatments at the Spa in the middle of our vacation. I will say that this Swedish massage was one of the best I ever received. And the service was very attentive. I even enjoyed the Lava Rock hot tub. There was one small thing that took away from the experience. Men and women... More 

Helpful?
Thank mswtravels71
Level Contributor
33 reviews
14 attraction reviews
common_n_attraction_reviews_1bd8 12 helpful votes
4 of 5 stars Reviewed February 22, 2016 via mobile

One thing I love about a spa visit is the before/after experience of the massage or treatment. Kohala had a nice dressing room with the normal amenities like lotion and mouthwash and brushes. They also have a great steam room and sauna, as well as a peaceful women's only jacuzzi with a nice tranquil garden space. The waiting room was... More 

Helpful?
Thank Kait M
Level Contributor
27 reviews
4 attraction reviews
common_n_attraction_reviews_1bd8 6 helpful votes
3 of 5 stars Reviewed February 20, 2016

I had an interesting start to my spa time, as I was able to relax in the sauna and steam room, but when it came to my massage it was quite interesting. As I lay faced down wanting to relax and just enjoy my massage, my masseur kept talking and asking me questions. It was a Caucasian guy with wavy... More 

Helpful?
1 Thank 808_Ikaika_C
Island of Hawaii, Hawaii
Level Contributor
6 reviews
3 attraction reviews
common_n_attraction_reviews_1bd8 9 helpful votes
5 of 5 stars Reviewed January 2, 2016

Wow, I have been to the Kohala Spa about a handful of times for a relaxing birthday's... the massages have always been pretty good. Today a couple friends and I went out for a girls day and I had a massage by Roy, it was fantastic!! One of the best I've had, and I used to be a massage therapist... More 

Helpful?
Thank Jenny D
A TripAdvisor Member
2 of 5 stars Reviewed December 21, 2015 via mobile

Our children gave us a Lomi Lomi couple's massage for Christmas at the Kohala Spa on December 21, 2015. We have been fortunate to experience some amazing spas in various locations including the Mandara Spa at Hilton Hawaiian Village on Oahu, so our expectations of the Kohala Spa were high. While the actual 50 minute massage was good, the overall... More 

Helpful?
2 Thank A TripAdvisor Member

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Questions & Answers

Here's what previous visitors have asked, with answers from representatives of Kohala Spa and other visitors
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Typical questions asked:
  • Will you pick up and drop off at my hotel?
  • I have a family of 7. Can your tour accommodate all of us together?
  • How should I dress for this tour?