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Harley-Davidson Factory Tour

Menomonee Falls, WI, USA
About Harley-Davidson Factory Tour
Explore the Anatomy of an Engine. Engines and transmissions (powertrains) built at the Pilgrim Road Powertrain Operations facility power the Touring, Softail, Trike and Sportster models. There are 2 tour options available: The Classic Tour lasts approximately 30 minutes and offers a company history and factory introduction video, a view of designated machining areas that contribute to the assembly of engines and transmissions. The Steel Toe Tour experience lasts approximately 90 minutes and includes a view of the assembly line, powder coat process, cold testing, and steel and aluminum machining. The Gift Shop is open Monday through Friday from 9am -3pm.
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James H wrote a review Mar 2020
Menomonee Falls, Wisconsin76 contributions23 helpful votes
Great place to tour even if you are not a motorcycle fan. The history and the motorcycles they have are unbelievable. Put this on your bucket list to do.
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Date of experience: January 2020
Response from heikkid25, Manager at Harley-Davidson Factory Tour
Responded Mar 10, 2020
Thank you for the great review!
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Geoff G wrote a review Dec 2019
Menomonee Falls, Wisconsin12 contributions2 helpful votes
We finally took a tour of the Engine manufacturing plant in Menomonee Falls, and were very impressed with the experience! Shorty was very friendly and entertaining, and the tour was very informative. Thank you for a good afternoon, and we will be back!
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Date of experience: August 2019
Buzz80017 wrote a review Oct 2019
Bundeena, Australia425 contributions91 helpful votes
We arrived at the factory in Menomonee Falls and were just going to go to the gift shop, a lady that works there greeeted us and asked if we were there for the free tour or the paid tour we said just the gift shop, she said well if you've got 30 minutes we can do a free tour of the factory so we did and it was great. (the paid tour is a little longer and you get a hat and tee shirt for the price so either is good. we saw engines and transmissions being assembled ALL the staff were fantastic and I recommend doing the tour.
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Date of experience: June 2019
1 Helpful vote
lexhuberts wrote a review Oct 2019
Naples, Florida12 contributions2 helpful votes
No need for me to repeat tour details here, except for $38 entry per person. You get a metal button and $5 off any purchases in the shop. Factory walk and comments were well done and we enjoyed getting a sense of the great variety of machining and robotics going into building the engines. I would ask what you are going to see at the start of the tour (we were not told and I think it helps to get your .. bearings). Hearing aids -- its loud in there -- should have been two-sided head phones like we have used at other companies and tours. Be aware of a fair amount of walking if you have trouble moving. I am okay with companies charging for a tour (not great PR, but honestly staff etc. need to be paid for) but here you have a choice and the free tour lets your family have a nice lunch afterwards.
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Date of experience: October 2019
Quentin M wrote a review Oct 2019
Darnum, Australia53 contributions17 helpful votes
The tour was not that great, you didn't really get to see the plant in it's full operations. you are kept at a distance from the best parts of the operation and at the time we were on the tour, staff were on break, so not much was happening unless watching someone sleep on their workbench interest you, it was the wrong time of day to have a tour pass through. At least I can say that I saw it while in the USA but being a Mechanic, I was a little disappointed with it. staff were friendly and had plenty of knowledge. they make you wear these headphones and if someone plays with their settings, all you get is static over the guides voice. They do have a souvenir shop where you can acquire a Pilgrim road shirt which was cool.
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Date of experience: September 2019