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Apostle Islands Kayaks

La Pointe, WI, USA
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Apostle Islands Kayaks
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Polar Iceman wrote a review Jul 2020
1 contribution
Apostle Islands Kyaks did a very poor job communicating with us. We reserved a tandem kyak, and the night before our tour we got an email from them. It said, that conditions did not look good for the next day, and that they would likely have to cancel "on scene." That was after a text was sent to me giving details for the wrong tour. That text was followed by a text saying "wrong person." When I texted them to find out what that meant, they didn't respond. I called them a dozen times the next day, and it went straight to voicemail. The voicemail stated that we should text them instead of leaving a message. We changed our day around so we could be at the place where they said to be at our departure time, and nobody was there. After asking around, we found where they were located. The place was in a shambles, and the employee only came out after I yelled hello several times. I think he was sleeping instead of running the business. When I explained what happened, he said they had bad cell coverage and it wasn't their fault. I can't believe a kyaking outfitter that runs their business by texting has such poor communication and rude employees. After traveling across the state we were disappointed to waste half a day of our short vacation. Stay away from Apostle Islands Kyaks. They are unprofessional, disorganized, and they don't communicate at all unless it's to tell you that they have your money. If this is how they treat people on land, I would never want the go on Lake Superior with them.
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Date of experience: July 2020
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Katie wrote a review Jul 2020
2 contributions
Ed was great! He teaches you the correct paddling techniques and follows the itinerary posted on his website. He also takes plenty of pictures of you and the group which he emails less than 24 hours after the trip.
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Date of experience: July 2020
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Lowper wrote a review Sep 2019
Lansing, Michigan56 contributions15 helpful votes
This is a fun exercise and seeing the caves up close is extremely worthwhile. The colors in the rocks, the lichen, the tree roots... all exceptional. The weather, we were told, can turn on a dime and it did--we hit choppy waters on the return trip and threatening clouds, which then cleared off before we got soaked. But it was nerve-wracking. With about a dozen kayaks out on the water, it was near impossible to hear the guides' stories in the caves. And there was little instruction for newbies unless requested. We suggest that the guides find out in advance more about who is coming in a group and are a little more diligent about their pointers. It would also help if they made sure all could hear if they are going to talk about the sites--and brush up on more stories. It was kind of self-guided with backup available. Wear layers with a waterproof cover if you're not used to cold, and prepare for rain. Would not recommend for children under 12; the two teens out with us had to be towed back by the guides. Overall, however, we still recommend this.
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Date of experience: August 2019
1 Helpful vote
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M22 Highway wrote a review Aug 2019
4 contributions8 helpful votes
We had an unpleasant experience with Apostle Islands Kayaks. (BayfieldKayak.com) They rescheduled our kayak trip 3 times during the 18 hours prior to the trip, ultimately cancelling it. The communications about the reschedules occurred via text and provided limited and unclear information each time. They did not answer our phone calls. Maybe we were simply unlucky with weather? We don't know because they never answered our questions.
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Date of experience: August 2019
2 Helpful votes
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JemIowa wrote a review Aug 2018
Iowa18 contributions7 helpful votes
We really lucked out with the weather. Rain was forecasted, but Ed felt confident we could get our tour in before it started to thunder. He kept us on task the entire time and hustled us from point A to point B. We ended our tour just as the first thunder of the day clapped. (It rained for 4 or 5 hours after that, so this is why I say we lucked out.) Ed taught us the proper way to paddle a kayak; he kept us all going in the right direction; he lead the group sometimes; he brought up the rear other times. He was all over keeping an eye on us and keeping us safe. He's in incredible shape. When we got to our lunch stop, he helped us all get out of the water, then he stayed in the water with the kayaks and ate his lunch in the water! We got to jump off the rocks into the water. Great fun! I was with my grown daughters, one of which gets cold easily, but she brought a rain coat and rain pants to put on after lunch. My other daughter and I were just in swim suits and we were plenty warm. There was a family of 6 in our group. They had 4 boys ages 12 to 4(ish). The little guy did get a little cold, but he put on his jacket at lunch too, so I think he was ok. I was so impressed with Ed. He does this trip several times a week! We travelled a long distance and I was pooped! You should be in fairly good shape (have stamina to be out exercising for several hours) to do this activity. Besides teaching us to kayak and leading us, Ed also took pictures throughout the tour and then emailed them to us all. He can do it all. Thank you Ed!!
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Date of experience: August 2018
2 Helpful votes
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