Kohler Waters Spa

Kohler Waters Spa: Address, Phone Number, Kohler Waters Spa Reviews: 4.5/5

Kohler Waters Spa
4.5
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Detailed Reviews: Reviews order informed by descriptiveness of user-identified themes such as cleanliness, atmosphere, general tips and location information.
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4.5
240 reviews
Excellent
157
Very good
43
Average
23
Poor
9
Terrible
8

Tara C
1 contribution
Solo
We came to Kohler for my husbands golf trip. While he played golf I decided I was going to the spa! We stayed at the Inn on Woodlake so we stayed onsite. Going to the spa was definitely better than watching my husband play golf! The customer service is outstanding. It is an incredible facility and the amenities are 5 star. All of the people are ready to help, direct and serve you. I felt like a Queen for a day. I got 3 services. The hydrotherapy waterfall massage, a Thai massage, and a Uniquely Yours Contour Wrap. The pool, hot tub and locker room are all incredible. I ended with the 80 minute Contour Wrap and that was my favorite one. The reason I give it 4 stars instead of 5 overall is I have had better massages at Massage Envy and at my own chiropractor’s office. I was very excited to try the waterfall massage and it is definitely something to experience but I was disappointed especially for the price I paid. You are basically getting a shower laying down so it uncomfortably sprayed me somewhat in the face while getting a massage that is meh. Nothing to write home about. The Thai massage was not a real Thai massage. You get stretched a little and massaged a little for 50 minutes and I don’t think I got a full 50 minutes because I sat in the waiting room past my start time. However, I had a glass of wine while vegging at the pool before the Thai massage and I was thoroughly relaxed after the massage so it was still good. Just not awesome. The Contour Wrap was great with Brooke! My most favorite thing! I’ve never had a wrap before so I had nothing to compare it to so I was impressed with this. I spent over $700 on these 3 services. Way too much for what you get, however, I do recommend coming to this place and splurging a little, just not as much as I did, and getting at least a regular massage and the contour wrap and just relax by the pool. We are staying at the resort and we cannot enjoy just the pool and hot tub at the spa for the rest of our stay because their policy is you cannot use it on the weekends unless you’ve booked a service on that particular day because it gets too busy. You’d think since I spent over $700 at the spa on a Friday, I could also enjoy the pool and hot tub the rest of the weekend. Another reason for the 4 stars instead of 5. Definitely worth a visit! Just be choosy on your services!
Written June 3, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Olemissgal00
Milwaukee, WI123 contributions
Solo
I visited on a Sunday so wasn’t busy - folks seemed to come in waves throughout day so at no point did any one spot seem crowded. Each area had comfortable Loungers or chairs and water/light snacks. I purchased the Kohler Water Facial and wish i could give this treatment 20 stars. Well worth the time and money. My two “issues” that make this not 5 stars - the sauna was not hot (maybe people opening and closing door?) and the spa lunch. I preordered my lunch at 9am for 1145am. When I went to the dining area, there was a table reserved for me (i could see this being very important during peak times as the area is small) but i sat there for 10-15 minutes with no acknowledgment. The waitress then brought me water and stated she would bring my lunch. At no point did she ask if I would like to order something other than water to drink or if I needed anything else. The Roasted Beet Salad was also disappointing. 5 slices of beet, which wasn’t roasted, on a bed of arugula for $14! Overall, go and enjoy the spa and all its amenities but eat lunch elsewhere as there are many places around with much better service/food at like prices.
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

JaneMNND
11 contributions
Couples
My husband and I did a spa day after two days of golf. Massages were good...
as others have commented, the spa isn’t extremely spacious. For us, with COVID, it was less busy - but still felt cramped. Our check-in experience wasn’t very welcoming and everyone seemed uncertain of what we needed to do (we booked 2+ weeks in advance).
We had to ask about drinks/food...which didn’t match our experience within the carriage house, golfing, etc.

Our pedicures from Kelly were absolutely amazing! She is the best! Best pedicure both of us have ever had.
Go for pedicure, maybe skip the rest?
Written July 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Letti D
2 contributions
Solo
The only covid rule being complied with are masks in the common areas. No hand sanitizing by staff between each contact, chairs/loungers are not sanitized. It is over crowded. No phone rule enforcement. The technicians were excellent, I had a massage and pedicure. But the spa is not up to world standards. It’s pretty basic with a bad layout. It is way overpriced for what you get.
Written August 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Cindy A
3 contributions
I traveled with friends for a girls weekend. We stayed at the American Club so we had to walk across the street to get to the Spa. We wore our sweatpants and sweatshirts since it was winter and 30 degrees outside. As soon as we walked in, the staff looked us up and down and decided that we were not "worthy" of their respect. They were condescending and acted annoyed to even have to be dealing with us. Every inch of the spa was crowded. There were only 2 bathroom stalls in the entire pool/spa area and no changing rooms. The lockers were smaller than a middle school gym locker so I guess I made the right move to brave the elements without a winter coat because there was no room to shove it in a locker and no staff to offer to hang it somewhere for me. I counted more than 100 small lockers which astounded me. There were not even 1/10th that number of lounge chairs around the pool or in the "spa holding area". There were people standing around waiting for their "services" since there were not enough chairs . At the pool there were only a few chaise lounge chairs and nowhere to hang towels or robes. I was disappointed in the whole spa experience. I have been to many spas that were less expensive but made me feel exceedingly more welcome, relaxed and happy to be there. Lesson learned. You might get lucky and have a "special" experience here but only if they deem you "special". No one in my party will be returning.
Written February 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

TravelMaven42
Chicago, IL179 contributions
Solo
I arrived at the spa today behind a group that was booking multiple appointments so my spa time was reduced by 1/2 an hour while the group found same day appointments. Incredibly disappointing. Why is it my problem that people show up at the spa sans appointments?
Written February 8, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Alice
17 contributions
I've only had about half a dozen massages and this one was very good thanks to Vanessa. All staff interactions were exactly what you'd expect at a top notch facility. I've been in a lot of locker rooms, and this one (womens) is very small, with double-Decker lockers and not enough bench room, so I was bumping elbows with naked strangers. Despite all visitors signing a behavior agreement, I did not see staff addressing inappropriate behaviors (cell phone use in locker room, man talking on his phone in a room adjacent to the pool). If you suffer from claustrophobia you might be most comfortable in the rooftop venue which additionally has a more contemporary feel to it than the main area
Written January 18, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Grandviewdrive
Peoria, IL65 contributions
Outstanding spa in Wisconsin. The service is second to none. The detail to attention is outstanding which is why this is our third time to visit the spa in twelve months. We love staying in the Carriage house where we can wear our robes the entire time. The Bold Cycle and Yoga on the lake were outstanding as well. We can't wait to return!
Written January 2, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

Peter T
Seattle, WA24 contributions
Solo
My wife and I both were supposed to have massages here this week. Mine was a few days before and absolutely fine, if nothing remarkable. My wife showed up, checked in, and after waiting 20 mins, was told by staff that they somehow had cancelled her appointment (despite having had the appointment when she’s checked in). They refunded her, but we’re not able to get her rescheduled. Do not recommend.
Written August 5, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

ymilano
Chicago, IL21 contributions
Couples
This the best spa I have ever visited. The service and the staff at this spa at top quality. You get to relax with great wine and appetizers before or after your services. My husband and I booked massages and pedicures. The spa is super clean, with great safety protocols and the atmosphere is super relaxing. I want to highlight the service we got from Luvin, he went above and beyond to make our experience positive.
Written February 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews.

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