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My husband and I purchased tickets for the Holiday Inn performance starting in November. We got a notice that due to Covid they were not going to have the production. They would not refund our tickets even though they cancelled the show. I could understand if I cancelled but not if they cancelled! Our only options were to either get a gift certificate, get booked for the corresponding date in 2021 or a different performance in 2021. I wrote them a letter to state my dissatisfaction and never got a response. Now today I get an email about a Halloween show that they are having!?! What a racket! It sounds to me that they are selling tickets to things and then cancelling so they still get the income and use of our money for a year! Buyer Beware!…
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Date of experience: October 2020
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We enjoyed your past three shows this summer. Looking forward to the two in August. A great way to get out in a safe environment and enjoy live entertainment. Thankyou for the opportunity.
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Date of experience: July 2020
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I am sure fireside was first in line to get govt. help. TheFireside does not have any money invested as on cancelled date, no food cost no cost for actors. Fireside trying to offer gift cert. for junk fom thier gift shop/ Muarray Nickolai Janesville Wi
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Date of experience: June 2019
Helpful
Responded 2 weeks ago
Hi Murray, our records show that you have settled this issue with us. Please contact us at information@firesidetheatre.com if you have any further questions? Thank you!
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I am very unhappy that the Fireside Theater will not give me a refund for a dinner and show that they cancelled! I could use the money.
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Date of experience: May 2020
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Our Mother/Daughter trip had to use a back up plan because plans fell through for another event. We decided to take a look at Fireside and we are so glad we did!! The show (Guys and Dolls) was outstanding and the food (and drinks😉) were delicious! Make sure to go hungry!!! The most impressive part of the visit was a wonderful employee named Michael F. Michael was instrumental in helping our group of 10 have such a memorable weekend! He went above and beyond! I asked my carload on the way home what their favorite part of the weekend was and everyone included the show!! So thank you, Fireside Theatre, and thank you Michael for being spectacular at what you do!! …
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Date of experience: March 2020
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Responded Mar 16, 2020
We're so glad that you were able to attend our performance! Happy to serve you! Thank you for your review!
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