The Toy Shop

The Toy Shop, Eagle River: Tickets, Tours, Hours, Address, The Toy Shop Reviews: 4.5/5

The Toy Shop
4.5
9:00 AM - 3:00 PM
Monday
9:00 AM - 3:00 PM
Tuesday
9:00 AM - 3:00 PM
Wednesday
9:00 AM - 3:00 PM
Thursday
9:00 AM - 3:00 PM
Friday
9:00 AM - 3:00 PM
About
The Toy Shop of Eagle River offers power-sport equipment for sale or rent. We feature: ATV, UTV, Jetski, Pontoons, Boats, and Snowmobiles as our line-up for rent or sale. We are also proud of our repair department where we can service your power-sport equipment. We continue to offer Winterizing, Shrink-wrapping, and Indoor or Outdoor Storage. Currently we are on Spring Thaw Hours and are available for off hours by appointment only. Have A Great Spring!!
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4.5
15 reviews
Excellent
13
Very good
0
Average
0
Poor
0
Terrible
2

John J
1 contribution
Charged my Credit Card for damages without ANY DISCUSSION BEFOREHAND
Jun 2021
My experience with this business was excellent... until they claimed that I returned their pontoon with damage. It went COMPLETELY downhill from there. Please read in its entirety to be warned on why NOT to do business with this company.

During the boat inspection, their employee had mentioned some issues with the boat (mostly minor) that existed before we had even driven off with the boat. One of the issues that was mentioned was a dent in the front of the boat. Me, as well as the other 3 passengers, heard him mention it.

When it came time to return the boat, all went smoothly, the boat was docked at the exact return time, and I arrived at their facility to let them know it was returned at the correct spot. They then emailed me that I "unfortunately returned their boat with damage" and that they would assess the damages and invoice me the cost. There was a picture of the dent they were alleging we caused included in the email.

I attempted to email them back that their employee mentioned a dent during the inspection and wanted them to at least explain what damage their employee was talking about in relation to ours. The picture they sent only included enough to show one part of the boat and only the damage they were focused on. I received no response for the day.

The next day they emailed a printout of the usual cost of replacement for various parts of the boat as well as what . Then they listed what they were going to charge us for damages claiming they were going to save us money by fixing it mostly themselves without taking it to a repair shop.
No mention was made of the damage their employee informed us of during the inspection. No explanation of what already existed vs what they were accusing us of. No before and after pictures. No pictures of the rest of the boat. Just "here's damage to the boat, pay for it" with no discussion. I responded, again, asking that they address the damage their employee mentioned during the inspection and that we don't believe we are responsible for the magnitude of the costs they were asking. The charges incurred were $700+. Oh, and they casually threw in that there was propeller damage without any pictures or mentioning it in the previous email.

No response again to my 2nd email.

Then, the final email came today, with a charge to my credit card for the price they originally quoted. No one called during the entire time, very important to remember. No one responded to my emails I sent. Not one discussion was had before they charged me. Only their emails alleging we caused damage, that we were to pay for it, oh and by the way, if we disputed it they THREATENED that we would be charged the FULL price of the repair plus rental time that the boat was unavailable.

I then had to call and really hash out my frustration. I was greeted with an immediate corporate tone once they had determined who I was, and no apology, no explanation of their failure to communicate. The excuse for no email responses? That's a "different" email address they don't actually receive for 2-3 days. WHAT??? Why are you leaving it in your signature line of your emails for this then? She then claimed she tried to call me twice! And that there was a woman in my voicemail message!!! I received no calls, no voicemails, and I'm a man. CLEARLY, no call was made. She even correctly cited my phone number, so why no calls??? When I questioned the lack of communication, she claimed it was my fault because their email was in the waiver I signed. When we first rented the boat. That I RECEIVED NO COPY OF.

This business clearly has no qualms with blaming damage on people without going any extra distance to maintain communication before charging them insane amounts of money. If you're going to allege someone caused damage, you MUST have preferred method of contact in your email, preferred time frame you wish to be contacted before charges will be made, and ACTUALLY CALL THE PERSON YOU'RE ACCUSING.

I'm sorry to be wordy, but please learn from my experience and go with someone else.
Written June 17, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Kevin
Muskego, WI2 contributions
Best Weekend Ever!
Feb 2021
We've rented snowmobiles from The Toy Shop both this year and last, and the experience was perfect both times. The emails detailing the necessary paperwork before we arrived were easily understood and more importantly, the sleds were in terrific shape and ran flawlessly. I would strongly encourage anyone interested in renting snowmobiles to use The Toy Shop.
Written March 15, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Mark G
1 contribution
Highly Recommend
Feb 2021
easy and fast. Great people that know their stuff. Make sure you have the proper snowmobile wear. If you do not they have a great selection for rent at reasonable prices.

I highly recommend this place!!
Written March 13, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

902sunny
Nashville, TN4 contributions
Snowmobiling
Feb 2021
Easy rental , great machine, excellent directions enough said. The people that work there were extremely helpful and friendly.
Written March 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Curt K
Brownsville, Wisconsin, United States23 contributions
Best all around in overall price!
Feb 2021
We had a blast; just as we did last year! The process was seamless and we were out on the trails, in no time. This is the place, where you get your best bang for a buck.
We will be back next year!!
Written March 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Joe C
1 contribution
They will Treat You Like Family
Jan 2021
The leasing experience was very simple with their online system. They get you in and out very quickly. We've rented from them for years and every experience was good. They will treat you like family.
Written January 30, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Elisha Y
1 contribution
Only Toy Shop for me out there!!
Feb 2020 • Family
If u do not rent from Toy Shop then I Guarentee that you will not fully enjoy the trip or trails. Most accommodating n very friendly humans!!! Its a must!!!!
Written February 14, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Chris H
Chicago, IL7 contributions
Snowmobile Rental Grade = A+
Mar 2019
EXCELLENT EXPERIENCE!!! Rented snowmobiles from here this past Mar. and had an epic time riding the trails around Eagle River, it truly is a sled-head's paradise. What sold me on Toy Shop was the inclusion of GPS tracking units on their entire rental fleet of sleds & a phone # to call with any issues; getting lost or stuck is no fun, so knowing that someone could tell me where I was or send help based on the GPS was a huge relief. In addition, all the sleds were newer and in good condition.

Their rental process is the smoothest I've seen; they send you all the necessary forms via e-mail so you can complete & submit back to them ahead of time, avoiding sweating while filling out forms in all your gear and saving time the day of your rental. Friendly, knowledgeable staff pointed me to some great routes. Would 100% rent from Toy Shop again and plan to this season!
Written October 18, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Cubmore
Williamsburg, VA21 contributions
Super Customer Service!
Aug 2019
Rented a pontoon boat and the young man who assisted us was wonderful - very friendly and courteous. Very easy process and the pick up was only about 1/4 mile down the road. Reasonable rental rates. Highly recommend renting from this establishment.
Written August 31, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Brucrew
Naperville, IL121 contributions
Awesome snowmobiling weekend!
Jan 2018 • Couples
Both Eric and Debi were super friendly on the phone and in person. The snow outfits we rented from the were of super quality and very warm. The sleds were maintained well and current year. They gave us great recommendations on trails to ride and places to stop. Outstanding company that I would highly recommend!
Written January 15, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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