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Review Highlights
Non Smoking Table Games

I really enjoy spending a day gambling at Mountaineer. It's not far from home and it seems to be... read more

Reviewed April 28, 2019
371judyd
,
Canton, Ohio
via mobile
Finally ..THANK YOU I CAN SMOKE HERE!

As a gambler and traveler.. I love Casinos As an adult it is fun... And I love to smoke.. Chain... read more

Reviewed March 30, 2019
michaelkU7381KK
via mobile
Read all 281 reviews
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Traveler Overview
  • Excellent17%
  • Very good27%
  • Average20%
  • Poor16%
  • Terrible20%
Apr 28, 2019
“Non Smoking Table Games”
5 days ago
“Worst payouts in America”
About
Entertainment mega-complex offers a variety of games and excitement including 3,200 slots, thoroughbred racing, live entertainment, sporting events, golf and full-service spa and fitness center. Our casino offers both smoking and non-smoking...more
Suggested duration: More than 3 hours
Contact
1420 Mountaineer Cir, New Cumberland, WV 26047-2651
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Reviews (281)
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LanguageEnglish
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1 - 10 of 281 reviews
Reviewed 5 days ago

This casino pays out the lowest in America, totally embarrassed I ever visited. Not a single person in the group won anything but we gave the place a lot. No wonder the area looks so depressing. This place takes everyone’s money!! Stay away from all...More

Date of experience: June 2019
Thank b m
Reviewed 4 weeks ago

If you don't have a Club One card already, go to guest services and get yours, only takes a minute. It will give you nearly half-off on your room and $20. free play. Stay at the hotel, get a room in the "tower" because you'll...More

Date of experience: May 2019
2  Thank beetcanner
James S, Director of Hotel Opaerations at Mountaineer Casino, responded to this reviewResponded 3 weeks ago

We appreciate the feedback and for taking the time to post a review. I agree. Sing up at our players club and reap the benefits. Make sure to use your card while you play and that will increase the offers you receive. Thank you again...More

Reviewed April 28, 2019 via mobile

I really enjoy spending a day gambling at Mountaineer. It's not far from home and it seems to be the only place to play Roulette that's not computerized. My only complaint is there are no table games in the Non Smoking area. I am not...More

Date of experience: April 2019
Thank 371judyd
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded May 4, 2019

Thank you for taking the time to post. I will make sure that I forward your comments to our director of gaming so he can address it directly. We certainly appreciate the feedback and hope you will come back and visit us soo.

Reviewed April 15, 2019

I was here just this past weekend. My first time. I read quite a few reviews. I did not find the place to be overwhelmed with cigarette smoke and I do not smoke. If cigarette smoke bothers you, then find a non smoking casino. Pretty...More

Date of experience: April 2019
2  Thank Krista T
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded April 27, 2019

Krista, Thank you so much for taking the time to post and for the wonderful review. I will make sure I share your comments with the staff. It is always nice to get feedback, be it positive or constructive criticism, so that we can improve...More

Reviewed April 1, 2019

Besides being to smoky inside and filthy. The entire staff is extremely rude. I was trying to put money into a machine and it wouldn't take it. I asked a slot attendant and he gave me a smart reply of "maybe my money isn't any...More

Date of experience: April 2019
3  Thank thekinggambler
James S, Direcor of Hotel Operations at Mountaineer Casino, responded to this reviewResponded April 12, 2019

thekinggambler, Thank you for taking the time to post a review. We appreciate your feedback and will use the information that you provided to improve the overall experience for our guests at Mountaineer. I have forwarded your comments to our new General Manager so that...More

Reviewed March 30, 2019 via mobile

As a gambler and traveler.. I love Casinos As an adult it is fun... And I love to smoke.. Chain smoking when I'm playing. In 2015 Mountaineer lost my business when the made no smoking indoors and a idiotic outdoor smoking pavilion...which was either hot...More

Date of experience: March 2019
5  Thank michaelkU7381KK
James S, Direcotr of Hotel Operations at Mountaineer Casino, responded to this reviewResponded March 30, 2019

Michael, Thank you for taking the time to post a review. We appreciate the feedback. Hancock county reversed the smoking ban at the end of last year but we still have a very large non-smoking area and the public areas such as the hotel, restaurants...More

Reviewed March 6, 2019 via mobile

They went back to letting people smoke.it was so smokey it made me sick. We won't be going back . We feel sick. Smell awful.

Date of experience: March 2019
Thank mycatfatsoo
Reviewed March 4, 2019 via mobile

This place is so disgusting!!! It's so full of smoke you cant stand to be in there. I doubt we'll be going back. The music/band on 2nd floor was good, not as smoke filled up there. There is a large variety of slots, tables available....More

Date of experience: March 2019
Thank navymom944
Reviewed March 2, 2019

We used to enjoy the smoke-free environment at Mountaineer. Imagine our surprise when we entered it this week to be assaulted with the stench of cigarette smoke! It was a Thursday when we arrived and already the air was filled with smoke. We spent the...More

Date of experience: February 2019
Thank Barb B
Reviewed February 20, 2019 via mobile

I use to enjoy coming here because of the relaxed atmosphere(patrons, dealers, and staff in general), self serve beverages, and free parking. But now that smoking is permitted I will not sacrifice my health to enjoy some gambling. I guess I will have to hit...More

Date of experience: November 2018
1  Thank J D
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Questions & Answers
Ask a question
Laura M
June 16, 2018|
AnswerShow all 2 answers
Response from James C | Reviewed this property |
don't know give them a call
0
Votes
Kim M
April 13, 2017|
Answer
Response from James S | Property representative |
Yes you do but we have shuttle service from the hotel to the track for your convenience.
1
Vote
erin1612
January 29, 2016|
AnswerShow all 6 answers
Response from Hanginglosse5678 | Reviewed this property |
Seems more and more states are removing smoking even from casinos. Our casino in Cincinnati the Horseshoe is completely smoke free. But Indian casinos still allow smoking, Yes the smoking police are invading everwhere
0
Votes