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Mountaineer Casino

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1420 Mountaineer Cir, New Cumberland, WV 26047-2651
+1 800-804-0468
Website
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Review Highlights
Hmmmmmm This place has changed in the many yrs I had been away...

I just went there on Sunday and I hadnt been there since the 90's,, They have a new casino and... read more

Reviewed 4 weeks ago
Kathy G
Don't bother

We have been to a variety of casinos in quite a few states and this one would be at the bottom of... read more

Reviewed March 19, 2018
james6764
,
mansfield, oh
via mobile
Read all 259 reviews
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Overview
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Entertainment mega-complex offers a variety of games and excitement including 3,200 slots, thoroughbred racing, live entertainment, sporting events, golf and full-service spa and fitness center.
  • Excellent16%
  • Very good29%
  • Average22%
  • Poor16%
  • Terrible17%
Travelers talk about
“table games” (18 reviews)
“free coffee” (3 reviews)
Suggested Duration: More than 3 hours
LOCATION
1420 Mountaineer Cir, New Cumberland, WV 26047-2651
CONTACT
Website
+1 800-804-0468
Write a ReviewReviews (259)
Traveler rating
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All reviews
"table games"
in 18 reviews
"free coffee"
in 3 reviews
"room was large"
in 3 reviews
"golf course"
in 3 reviews
"concert"
in 8 reviews
"races"
in 5 reviews
Filter

1 - 10 of 259 reviews

Reviewed 4 weeks ago

I just went there on Sunday and I hadnt been there since the 90's,, They have a new casino and bars and a new Hotel.. It was very clean and the help was very good... I needed more glasses and they said sure.... That was...More

Thank Kathy G
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded 3 weeks ago

Kathy, Thank you for taking the time to post a review and welcome back! We start racing again in May. I will make sure I pass along your compliments to the team. We are happy you enjoyed your visit and we hope to see you...More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed March 19, 2018 via mobile

We have been to a variety of casinos in quite a few states and this one would be at the bottom of our list. We drove 3 hours only to be truly disappointed. They have too many older games. The place had a bad smell...More

3  Thank james6764
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded 4 weeks ago

First of all, thank you for taking the time to post. We appreciate the feedback and I will make sure I pass along your comments to the management team so they can address their respective areas. Thank you again for posting

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed September 19, 2017

The hotel rooms were very clean, spacious and well appointed. The casino has many places to eat and the buffet is great for seniors as they have special pricing. I liked to the casino floor as it is all in one room. Easy to get...More

Thank William W
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded September 22, 2017

William, Thank you for taking the time to post and for the 5 star review. We certainly appreciate the feedback and I will make sure that I pass along your compliments to the team here at Mountaineer. Hopefully, we will see you again in the...More

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Reviewed September 2, 2017 via mobile

Overall this is not a bad place, but I don't recommend staying in the lodge. It is not as nice as the tower. The coffee maker was on the table not plugged in and there was no way the cord could reach front the desk...More

2  Thank Kathleen M
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded September 3, 2017

Kathleen, Thank you for taking the time to post a review. We will use the information that you provided to improve the overall experience for our guests at Mountaineer. I will make sure I pass along your comments regarding the room to our maintenance team....More

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This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
Reviewed August 26, 2017

My wife and I enjoyed the casino. We had fun. She likes the slot machines and I like table games and this casino has both. We were also able to get a room for a reasonable price and some good food.More

Thank Dakotah P
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded September 3, 2017

Dakotah, Thank you for taking the time to post and for the wonderful review. We appreciate the feedback and I will make sure I pass along your comments to the team here at Mountaineer. Hopefully, we will see you again soon. Thank you again for...More

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Reviewed July 28, 2017

My wife and I have been coming here for years. One of the main reasons we came was for the free comp tickets for the shows at the Harv. We would come to the concerts and use our comp. for a free room and play...More

1  Thank _glamp57
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded July 29, 2017

First off, thank you for taking the time to post a review. We appreciate your feedback and I will make sure that I pass along your comments to the management team here. We are still looking at doing a concert series in the Harv next...More

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Reviewed July 14, 2017

I love this place very nice people the food is great its just a good time.i well be staying there july 18 19 20 I hope I win the big one I love playing the games.they have a pool good place to just get away...More

Thank C4720WAkellyr
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded July 15, 2017

Thank you for taking the time to post and for the wonderful review. It is always nice to hear from our guests and hear what they have to say. I will make sure I pass along your comments to the team here. Thank you again...More

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Reviewed July 10, 2017

I went to the Mountaineer for the first time on July 1, 2017 for a retirement party. Wow, was I in for a surprise. The "lodge" where we stayed looked like a Motel 6, I couldn't believe what it looked like from the outside. The...More

1  Thank lbaker9
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded July 15, 2017

lbaker9, Thank you for taking the time to post a review. We certainly appreciate the feedback and will use the information that you provided to improve the overall experience for our guests. Many people request to stay in the original section of the hotel, as...More

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Reviewed July 8, 2017

We were here as a bus group. The casino is good about handling such groups and provides free play for bus group members. I liked the fact that the roulette tables were only $5 minimum, at least on the Friday we visited. If one wants...More

Thank Paul-A-C-62
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Directer of Hotel Operations at Mountaineer Casino, responded to this reviewResponded July 15, 2017

Paul, Thank you for taking the time to post and for the review. We appreciate the feedback. I will share your comments with team here as well. Hopefully, you will come back and visit us again soon. Thanks again for posting.

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Reviewed July 2, 2017 via mobile

We have been to Mountaineer several times for the casino but not much else. When our anniversary arrived I though a relaxing weekend at the spa, pool and fun at the casino would be the best way to celebrate, I was wrong! Apparently it's common...More

2  Thank Marie K
This review is the subjective opinion of a TripAdvisor member and not of TripAdvisor LLC.
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded July 8, 2017

Marie, First of all, we appreciate you taking the time to past a review. Secondly, we appreciate the feedback regarding the pools. It is true that we are "kid friendly" and the number of children who visit with their parents increases in the summer months....More

Report response as inappropriate
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.
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Ask a question
Questions & Answers
Kim M
April 13, 2017|
Answer
Response from James S | Property representative |
Yes you do but we have shuttle service from the hotel to the track for your convenience.
1
Vote
Erin F
January 29, 2016|
AnswerShow all 6 answers
Response from Hanginglosse5678 | Reviewed this property |
Seems more and more states are removing smoking even from casinos. Our casino in Cincinnati the Horseshoe is completely smoke free. But Indian casinos still allow smoking, Yes the smoking police are invading everwhere
0
Votes
PennyG26
July 11, 2015|
Answer
Response from James S | Property representative |
Penny, I checked with the director of racing and she suggested trying the website racelinebet
0
Votes