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Review Highlights
Slots...lots of slots

After going to Rogers Ohio market its an easy ride to the casino; lots of slots to play for an... read more

Reviewed August 16, 2018
sue p
,
Pittsburgh, Pennsylvania
Rooms are a huge disappointment

We checked in.the room #1086 was in the old section which we requested. Toilet was filthy- which I... read more

Reviewed August 11, 2018
ykowens
,
Tallmadge, Ohio
Read all 272 reviews
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Traveler Overview
  • Excellent17%
  • Very good28%
  • Average20%
  • Poor16%
  • Terrible19%
yesterday
“Smoking will keep me from here”
3 days ago
“Smoky Mess”
About
Entertainment mega-complex offers a variety of games and excitement including 3,200 slots, thoroughbred racing, live entertainment, sporting events, golf and full-service spa and fitness center. Our casino offers both smoking and non-smoking...more
Suggested duration: More than 3 hours
Contact
1420 Mountaineer Cir, New Cumberland, WV 26047-2651
Website
+1 800-804-0468
Call
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Reviews (272)
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LanguageEnglish
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1 - 10 of 272 reviews
Reviewed yesterday via mobile

I use to enjoy coming here because of the relaxed atmosphere(patrons, dealers, and staff in general), self serve beverages, and free parking. But now that smoking is permitted I will not sacrifice my health to enjoy some gambling. I guess I will have to hit...More

Date of experience: November 2018
Thank J D
Reviewed 3 days ago

Now that smoking is allowed again I will not be back. They need a larger smoke free section with better slots. The casino floor stinks and was a mess. I'll stick to smoke free Ohio

Date of experience: February 2019
Thank Lesa13
Reviewed November 25, 2018

Terrible Terrible this place has stepped 1000 steps back.. Allowing smoking anywhere.. You people are disgusting and with people on Oxygen.. And good grief did you not get the memo on secondhand smoking??????? Absolutely disgusting.... I would picket this place in a minute.. Smoking is...More

Date of experience: November 2018
5  Thank kathleengT3708CS
Reviewed November 5, 2018 via mobile

Went to play poker in the smoke free poker room. The minute We entered the side door we were permeated with a discusting stench. Where smoking was not allowed( hallways and restrooms ) it reeked from cigarettes.Poker room was okay for the first hour then...More

Date of experience: November 2018
5  Thank Quest34016533867
Reviewed November 4, 2018 via mobile

Frankly I am appalled that smoking is allowed. The place smells like burning garbage. When you voice your concern they don't even respond. So very disappointing.

Date of experience: November 2018
7  Thank Cindy M
Reviewed November 1, 2018

I guess we will stick to Ohio casinos since this casino went back to all smoking. Please don't eat at the buffet the man cutting the meat had on gloves that were torn and leaning over the meat and eating small bits of the meat...More

Date of experience: September 2018
8  Thank B F
Reviewed August 19, 2018

This was my third stay in two months, and the longest. The room was spacious, it can be said that the hotel is quiet (in the rooms), there are several options for eating. Both pools were clean, there were towels for our use. All the...More

Date of experience: August 2018
Thank rdj14
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded August 25, 2018

Thank you for taking the time to post and for the wonderful review. I will make sure I pass along your compliments to the staff. It is always nice to hear from our guests and it is especially nice when they mention the staff by...More

Reviewed August 16, 2018

After going to Rogers Ohio market its an easy ride to the casino; lots of slots to play for an afternoon after being in the hot sun; never won any money here but its a fun time

Date of experience: April 2018
Thank sue p
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded August 18, 2018

Sue, Thank you for taking the time to post and for the review. We appreciate the feedback. I will make sure that I pass along your compliments to the team. Thank you again for posting and we hpe to see you again very soon.

Reviewed August 11, 2018

We checked in.the room #1086 was in the old section which we requested. Toilet was filthy- which I cleaned myself,no bottom sheet on the 2nd bed- the linens were stained, the room itself was damp,the carpet to the point of being wet! Rooms need a...More

Date of experience: August 2018
5  Thank ykowens
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded September 21, 2018

ykowens, Thank you for taking the time to post a review. I am sorry for the issues you experienced during your last visit. If there are every anything wrong with your room, please let us know immediately. We will address the issue or move you...More

Reviewed August 8, 2018

Their rooms are nice and comfortable. The all out layout is wonderful and exciting. So many things too choose from. The restaurants have great food and wonderful and polite employees. I can't wait to get there again.

Date of experience: October 2017
Thank Patty M
James S, Director of Hotel Operations at Mountaineer Casino, responded to this reviewResponded August 10, 2018

Patty, Thank you for taking the time to post and for the wonderful review. I will make sure I pass along your compliments to the team. We hope to see you again soon.

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Questions & Answers
Ask a question
Laura M
June 16, 2018|
AnswerShow all 2 answers
Response from James C | Reviewed this property |
don't know give them a call
0
Votes
Kim M
April 13, 2017|
Answer
Response from James S | Property representative |
Yes you do but we have shuttle service from the hotel to the track for your convenience.
1
Vote
Erin F
January 29, 2016|
AnswerShow all 6 answers
Response from Hanginglosse5678 | Reviewed this property |
Seems more and more states are removing smoking even from casinos. Our casino in Cincinnati the Horseshoe is completely smoke free. But Indian casinos still allow smoking, Yes the smoking police are invading everwhere
0
Votes