Thank you for your comments. I’m sorry to hear about your experience and appreciate your understanding during this challenging time. Our current operations are built for the safety of our guests and team members alike. While limited, we've recently opened table games, a second point of entry, and additional capacity. Hope to see you again soon!

Hello Blondy2020, How are you today? Thank you for your feedback, it is appreciated. Our deli menu pricing was updated to a la carte, based on feedback from our guests. Example: A hamburger and fries are still priced the same as it was before, with the option to now order the items individually to pass the savings on to the guest should they not want the french fries for example. Our discounts for Seniors and Service Members have never gone away. In fact, in January, we launched the updated Nifty 50+ for seniors which is available EVERY MONDAY, and we are currently in the process of revamping incentive program for service members and veterans. (updates available shortly.) Recently, we've restructured our Club Red Rewards to better serve our guests. Most have seen an increase in their rewards. To make sure you are receiving the full benefit, please use your My Club Red Card each time you play. All of the changes we make are designed to better serve the needs of our guests. I hope that you found this helpful. We appreciate your feedback and hope to see you again soon. - NRWC

Hello, Thank you for your comments. I’m sorry to hear about your experience. We do appreciate your candid feedback to help us continuously improve and better serve our guests. We have forwarded all of your concerns and comments to our Management team for review and appropriate action. We hope that you'll consider visiting us again and to see you again in the near future. - NRWC

Hello, We're sorry to hear you had a negative experience with us. Within this year we have had a total of $7,313,204.00 in Jackpot winnings. We love to pay out our guests as much as possible. Please feel free to reach out to us with anything else we can do for you to make your experience a more positive one. Thank you. -NRWC

Hello B3194QVderekc, Hello, I am sorry to hear about your experience. Thank you for taking the time to let us know about your recent visit. Many of our jackpot winners are not predetermined, all of them are randomly chosen when they do occur. For our drawings, we always adhere to strict guidelines to ensure everyone has an equal opportunity to win in our drawings. We do value feedback from our guests and I have forwarded your information to the appropriate personnel for further review, and hope to see you again soon! ✨ - NRWC

Thank you for your comments. I’m sorry to hear about your experience and appreciate your understanding during this challenging time. Our current operations are built for the safety of our guests and team members alike. We are developing solutions as the situation evolves. Recently there have been additional efforts to streamline the experience for our guests. While limited, we've recently re-opened table games, added a second point of entry, and additional capacity. Hope to see you again soon!