We noticed that you're using an unsupported browser. The Tripadvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Great Wolf Lodge

381 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.

Great Wolf Lodge

381 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
381Reviews8Q&A
Traveler rating
  • 126
  • 129
  • 74
  • 28
  • 24
Traveler type
Time of year
Language
Selected filters
  • Filter
  • English
Popular mentions
pumisimo wrote a review Feb 1
Seattle, WA, USA37 contributions30 helpful votes
I've been to GWL before but wanted to give a rating about COVID protocols because I wasn't really able to find many good reviews about this before our trip although the only reason we decided to give it a try was because a friend went a few weeks ago and said how safe it was. I didn't feel the same way. First the good: *They had lots of people doing cleaning of railings, etc. *Lots of hand sanitizer stations *All staff were masked and seemed to take wiping things down very seriously *plastic shields when you were ordering something ,etc. *they had stated rules for masking, distancing, numbers of families allowed in a space, etc. Now the bad: *They say they are at 25% capacity for the water park. That might be 25% capacity for the fire marshal. Not from what it normally is. It was CROWDED including on the weekday we were there. There was NO social distancing and no mask wearing in the park. I was uncomfortable with it and we did our best to come first thing in the morning for an hour and then the last 1.5 hours of the day when it was more quiet (although the kids begged to go more). *I would say at least 15% of the adults walking around in the public areas (not the water park but in the hotel, gift shop, hallways, Starbucks) were wearing their mask under their chin or under their nose....and I saw at least 10 adults wearing no mask at all (including one couple who wanted to ride in the elevator with my family). They had nobody enforcing their rules. Maybe a staff member or two could just be assigned to walk around and gently remind people that the mask needs to be over the nose and mouth as per all of the signage and the agreement that guests sign? * They had rules about 2 families allowed in the wand place and candy shop at a time but were not enforced there either. I had to tell this to a family behind me and they were fine with it but it seems like that should be a staff job given I have no real authority! *The big slides up top only had 1 employee working both slides which meant really long lines with ZERO distancing and zero attempt to do so. They are maybe justifying this because of lower capacity but as I said...it's not really that much lower (if at all). The lack of distancing and masking in the water park is actually less distressing to me than the lack of enforcement elsewhere in the resort because as I understand there doesn't seem to be much transmission risk in an environment so heavily chlorinated. However, overall, I don't think if I had it to do over again that I would go at this time. I'm definitely pretty careful about COVID and this is by far the biggest risk I have taken and I am regretting it (although nobody got sick). If you're pretty casual about the restrictions you will probably be fine with it, I just got fed up and frustrated with people not following masking and distancing and staff not addressing it. The kids had a great time and was the most I've seen them smile since the pandemic began....but still not something I'd probably do again until the pandemic is further behind us.
Read more
Date of experience: January 2021
1 Helpful vote
Helpful
Share
Abdi I wrote a review Dec 2020
Seattle, Washington2 contributions1 helpful vote
Rooms aren’t ready on time, poor customer service—rushed check in and you’re on your own thereafter. We spent $1500 for nothing
Read more
Date of experience: December 2020
1 Helpful vote
Helpful
Share
Traveler wrote a review Sep 2020
1 contribution3 helpful votes
Had to evacuate our home due to fires and decided to give it chance. What a mistake. Our lives may have been in more danger. Zero social distancing and mask wearing not enforced at all. We left two pillows in our room and called immediately but got absolutely zero help. They didn’t care at all and put in no effort to help us. Not very difficult to send someone to the room, grab our pillows and hold them for us to pick up later. Instead they said the pillows weren’t found. What a great way to cap off a $700 night by having 2 very expensive pillows stolen by the staff or just absorbed by the hotel. BS! Btw I’ve been in hospitality for 20 years and didn’t expect much. Would never have written this review if they’d shown a sliver of willingness to help. Never going back and we will not be recommending it to anyone.
Read more
Date of experience: September 2020
3 Helpful votes
Helpful
Share
Lisa R wrote a review Feb 2020
2 contributions2 helpful votes
Pool is small, couldn't go down the younger kids' waterslides WITH my son, so he was too scared to try on his own. So that was a total BUST. And waste of money. Pool was over-crowded and SO loud you couldn't hear what each other was saying even if someone was standing beside you. Arcade was SO expensive; we could only afford a few games. Side note, we saw no opportunities for recycling. We kept a happy face on for the boys, but after visiting Legoland and Disney, wasting my precious vacation time and my money at this Lodge left a lot of disappointment for my wife and I.
Read more
Date of experience: February 2020
2 Helpful votes
Helpful
Share
stumbledontothis wrote a review Feb 2020
United States9 contributions14 helpful votes
This was our first trip to GWL. We had two adults and 5 kids under the age of 9 with us. The youngest being just 1 year old. We thought we'd struggle to make this a fun event, but we were pleasantly surprised by how fun the kiddie pool was for all of our kids, even the 9 year old enjoyed it. Our 4 year old was able to go on all the rides except Howelin' Tornado. I didn't like that ride anyway, so it was easy to keep her off that one. I don't like blind drops, and that one has a pretty nasty one. If you have neck aches, never go on this one, it can give you a bit of whiplash. All the other rides are great. The park was in good shape and mostly clean. The park was a bit understaffed at times, but seemed to work well given that they were not even close to capacity. I'm happy to have gone in the off-season with short wait times for rides, sometimes immediate walk-on. I would highly recommend coming with a young family in the winter time. I can only imagine the summer and that makes me cringe a little. I feel like GWL goes to great lengths to provide an experience, yet the staff are really lacking in this department. All staff should be trained on how to interact with guests. As I passed numerous staff throughout our stay, no one ever said anything to us, or really ever even smiled. We didn't do MagiQuest, but based on our observations seemed like a waste of money. The younger kids needed parents to basically do it for them and were totally in love with the wands, but not really their purpose. The older kids seemed to also like the wand, but didn't seem to care and were just doing it to pass time. A few complaints: 1. Understaffing led to confusion as lifeguards seemed stressed trying to handle multiple rides at one time. Several life guards seemed to be in a bad mood because of it. Overall though, the lifeguards were great. 2. We lost something and needed to find the "lost and found." In the evening, went to the front desk to find an employee wearing Orange "security?" at the front desk with no one else there. I asked several questions and all were answered with a head nod. No speaking, a blank stare and a head nod. Very unfriendly and unprofessional. 3. Disappointed in the Clock Tower show. I don't know what I was expecting, but it didn't make sense to any of my kids and I couldn't really follow it either. Just a bunch of animatronics talking about being in the woods and it "there's nothing to be scared of here." Wait what, now I am scared. That was weird. I wasn't scared before I watched the show, but now I definitely feel like I should be. Waste of time, skip this event. 4. The Story Time is awful. You can watch a better telling on the tv. Which is what my kids did when they clicked on the tv while we unpacked. By the time they went to story time, they already knew the story and were disappointed the the story was the same and much better on tv. Waste of time, skip this event. 5. The whole time we were there we stopped by Character Meet and Greets. It was the same character "Oliver" each time. This character should be different at every meet and greet and different for each day at that time. So, if you see Oliver at 7pm, you should have Wiley the next morning and another one at 2pm, etc. We saw 3 different meet and greets and they were all Oliver. Boring after meeting him once. My kids were really disappointed that they didn't get a chance to meet anyone else. Overall, the water park was excellent because it wasn't crowded and we had lots of room to just have fun with no wait times or bumping into others. The rooms were spacious and comfortable. The out of waterpark experiences were lack-luster. The check-in and check-out experience were quick and seamless. I would definitely go again.
Read more
Date of experience: February 2020
Helpful
Share
Previous
Frequently Asked Questions about Great Wolf Lodge