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Busch Gardens Williamsburg

8,655 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.

Busch Gardens Williamsburg

8,655 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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from $77.49
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from $21.54
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Location
Contact
1 Busch Gardens Boulevard, Williamsburg, VA 23185-5664
Getting there
Williamsburg Transportation Center91 min
Get to know the area
Ghost Tour of Williamsburg
Ghost & Vampire Tours

Ghost Tour of Williamsburg

161 reviews
For a not-so-typical take on Virginia history, travelers shouldn't miss the chance to uncover haunted stories of Williamsbug on this ghastly ghost tour. Join up with your guide in the evening to visit several historic sights, dating to colonial times. Along the way, expect spooky tales of ghosts and spirits, and visit places where psychics and paranormal investigators have reported actual hauntings.
$21.54 per adult
8,655Reviews278Q&A
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Mary Cay wrote a review Feb 10
2 contributions3 helpful votes
I had the EXACT same experience as a person in a Trip Advisor review in 2018. My phone also dropped out of my back pocket as I was exiting Verboten Feb 6, 2021 at 5:50 pm (10 mins before closing) and it fell just beneath the car. I could see it, but could not reach it. As directed by one of the attendants, I went straight to the Lost and Found desk and, being a LONG TIME season pass holder, I was appalled at the lack of empathy and concern. The attitude was there’s nothing they could do. Here, take this paper, go home, go online and fill out the info per the instructions, and IF we find it, someone will contact you. I know it was my fault my phone fell out of my pocket, but I DEPEND on my phone for my job, so I had to pay $1200 on a new phone and am now sitting here hoping I can get my old phone back and sell it to recoup some of my loss. Do they not have maintenance crew on standby if something happens during park hours? What would have prevented them from retrieving my phone after the last ride of the day? It has been four days and I have heard NOTHING but what I’m assuming is an automatic generated email saying they have not yet found my phone. I called and it just goes to a call center that can’t help me. I have even emailed BGW.GuestRelations@buschgardens.com 3 days ago and no response. This is such a disappointment and it’s even more disappointing that no improvement has been made to their customer service concerning items that are not really lost, but just beyond reach in the nearly four years since the 2018 post. Busch Gardens needs to step up their customer service game.
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Date of experience: February 2021
1 Helpful vote
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Tom wrote a review Jan 2021
1 contribution8 helpful votes
First time in the park in 10 years. Payed $130 for tickets and $25 for parking. None of the rides were own and I was told by a employe that they shut down at 40 degrees, we are in January and this is predictable weather not a act of god. The temperature is rarely above 40 degrees in January during the day and always below 40 at night. There was no notice on the tickets or website when buying tickets that all the rides would shut down if the temperature dropped below 40 degrees. The only things open were gift shops and venders. When I asked guest services for a refund I was refused and talked to rudely by the staff. When I asked for a supervisor she was more interested in playing on her phone then addressing the issues. I pointed out that none of the ride or attractions were open as advertised and it was also not posted on their website when booking or printed anywhere on the tickets about closures. I fully believe this is just a scam as they knew the weather conditions and still took our money knowing they couldn’t deliver as advertised. This will be the last time I ever go to Busch gardens or buy anything from Busch owned companies.
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Date of experience: January 2021
6 Helpful votes
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Shamaal wrote a review Jan 2021
Hanover, Maryland190 contributions117 helpful votes
We visited on Christmas eve and apparently during a monsoon. Our interest was in the displays, shopping and perhaps dining. The experience was not all we expected. The park meanders over a large distance and is poorly signed; starting with entry from the handicapped parking lot. It appears it is geared for repeat patrons as opposed to the first time visitor. The lights were festive and a bright spot, but appeared to be the only lighting in the park making it difficult to see the paths and what direction to go. We were prepared for rain, but were not prepared for the paths doubling as storm sewers with a necessity to ford cold water streams up to 6" deep in some places. We could hear a train, but could not find the boarding locations. The stores were open but offered a large number of Chinese made products. With all the folks visiting I expected more variety and local crafts.
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Date of experience: December 2020
1 Helpful vote
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Response from BGWGuestRelations, Guest Correspondence Team at Busch Gardens Williamsburg
Responded Jan 9, 2021
Hello, We appreciate you taking the time to share your experience and how it was negatively affected. Please accept my apology as it was less than satisfactory. We appreciate the feedback you have provided, and I have forwarded your comments to our Leadership team. If you'd like to contact us further about your experience, please email us at BGW.GuestRelations@buschgardens.com
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jonmcwhite wrote a review Jan 2021
Columbus, Ohio74 contributions68 helpful votes
I will state first that this is from December in the year of Covid 19 so it may be a poorer review than deserved, but it is what we experienced. We have been to Busch Gardens in Tampa and this certainly pales by comparison. We had a sunny but chilly day and the Christmas decorations did help with a festive mood. If you are a rider of rides, this may be the park for you. We are not. and hoped for more animal interactions, but other than the Clydesdales, the wolves. and eagles there was not much. All the shows were closed with the exceptions of some live band performances. Also all of the Italian section was closed. We found that out on our train ride that circles the park. It is a fake steam engine with open cars which was nice. We had also hoped to dine at the park but all the food was buffet and you had to sit outside. With Covid they had you make reservations for either a morning to 1 PM time slot or a late afternoon to evening slot that would have been mostly in the dark. Perhaps good for the Christmas lights, but not for what we wanted to see. Anyway, this is the best I can give under current operating conditions. If you want to ride rides, be my guest, but I'm not sure there was enough to bring me back even when the get back up to full speed.
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Date of experience: December 2020
2 Helpful votes
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Response from BGWGuestRelations, Guest Correspondence Team at Busch Gardens Williamsburg
Responded Jan 9, 2021
Hello, We appreciate you taking the time to share your experience and how it was negatively affected. Please accept my apology as it was less than satisfactory. We appreciate the feedback you have provided, and I have forwarded your comments to our Leadership team. If you would like to contact us further regarding your experience with us, please email us at BGW.GuestRelations@buschgardens.com
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Makarena R wrote a review Dec 2020
Virginia2 contributions7 helpful votes
DO NOT WASTE YOUR MONEY on the Christmas special event. We just left the park after walking 25 minutes and realized everything was closed. I was sold $264.00 of tickets for 3 on a Christmas special event non existent. True the weather got cold and all rides were closed but NOTHING RELATED TO CHRISTMAS WAS open. Was offered tickets for the next 2 days (end of the season today is December 29th and they close on the 3rd) and when I asked for summer tickets since I paid and did not receive a service (I am traveling ) was denied and offered a “review “ to see if in 8 weeks I could get summer tickets or a refund. Not worth it. Spend less money and go to the Christmas Light is Doswell. Much better and you receive the service you paid for.
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Date of experience: December 2020
3 Helpful votes
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Response from BGWGuestRelations, Guest Correspondence Team at Busch Gardens Williamsburg
Responded Jan 9, 2021
Hello, We appreciate you taking the time to share your experience and how it was negatively affected. Please accept my apology as it was less than satisfactory. We appreciate the feedback you have provided, and I have forwarded your comments to our Leadership team. If you would like to contact us further regarding your experience with us, please email us at BGW.GuestRelations@buschgardens.com
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