I was very nervous upon learning the employees do not go up to the platforms with you. I did my research and knew this in advance but I was not convinced I would get the hang of it and have fun. I thought I’d be calling for help a lot. I am happy to say that wasn’t the case. This park is very well maintained, the lesson was super helpful and all the employees were great! The system is very safe. It really is idiot-proof. You simply cannot move through the course if you don’t clip yourself properly. Every clip point requires you to lock one clip before the other is unlocked. The system (tweezle I believe they call it) prevents you from moving with two unlocked clips. Each staff member we talked to really seemed to love their job. They were friendly and helpful even if we asked them something ten others likely just asked. They seemed like they wanted to share their love of climbing and zip lining. The courses are coded, similar to skiing. Purple is the easiest, then yellow, green, blue and finally black. My husband stayed with purple. The yellows required a lot of crouching and crawling. I got pretty comfortable with the process and I managed to do a green course called Grand Rapids. Staff explained it was green due to the height and after you get through the first long ladder, the climbing is more of a yellow rating. This course had the most zips. I loved it and did it a second time. My kids did harder ones and had a lot of fun. It was expensive but when you consider the use of the equipment, how many staff are there to help if you do need to call them, and the amount of time you are there, it’s fair. Think about a theme park admission and how much of your day is spent waiting in line. Here you are getting three hours of climbing with very little waiting, if any. Highly recommend.