We noticed that you're using an unsupported browser. The TripAdvisor website may not display properly.We support the following browsers:
Windows: Internet Explorer, Mozilla Firefox, Google Chrome. Mac: Safari.

Melbourne Airport Travellers Information Service

Open Now: 7:00 AM - 12:00 AM
Open today: 7:00 AM - 12:00 AM
Save
Share
Review Highlights
Well signposted

Arrived mid afternoon, located the city shuttle bus easily just outside the terminal dropped us at... read more

Reviewed January 14, 2018
rich s
,
London, United Kingdom
The BEST off airport parking service by far

I am a travel industry employee and I can say without any doubt that Jetport is the BEST parking... read more

Reviewed 2 weeks ago
flash77belle
,
Melbourne ,Australia
Read all 64 reviews
6
All photos (6)
Full view
Certificate of Excellence
Traveler Overview
  • Excellent42%
  • Very good34%
  • Average14%
  • Poor6%
  • Terrible4%
Travelers talk about
“sky bus”(3 reviews)
About
Travellers’ Information Service (TIS) is positioned on the ground floor of the International Arrivals hall in Terminal Two (T2). It is also known as Melbourne Airport Visitor Information Centre, which is an Accredited Visitor Centre that works...more
Open Now
Hours Today: 7:00 AM - 12:00 AM
See all hours
Contact
| G/F, International Terminal , Melbourne Airport, Tullamarine, Victoria 3045, Australia
Website
+61 3 8326 3347
Call
Reviews (64)
Filter reviews
56 results
Traveler rating
26
16
7
4
3
Traveler type
Time of year
LanguageEnglish
More languages
26
16
7
4
3
Show reviews that mention
All reviews friendly staff melbourne airport sky bus immigration passport booth service drop uber eateries luggage office skybus flight transfer vehicle book
FilterEnglish
Updating list...
1 - 10 of 56 reviews
Reviewed 2 weeks ago

I am a travel industry employee and I can say without any doubt that Jetport is the BEST parking service I have used over the past 10 plus years. They are highly professional, efficient, cost competative, on time and have the frequency of services so...More

Thank flash77belle
Reviewed 3 weeks ago

Excellent Customer Service and advice and Information. Staff helpful, knowledgeable, polite and friendly

1  Thank Christopher Mar... W
Reviewed 3 weeks ago via mobile

We’ve used Jetport many times before and always been happy with the service provided and found our car waiting for us when getting back to the depot. However not happy this time. A half hour wait for our car when we got back to the...More

Thank Sparkfam
Reviewed August 21, 2018

I parked my car at Jetport undercover parking for four nights. When I picked up my car, I noticed the dash camera in my car is being unplugged and things in my boot are being misplaced. I've also got videos of someone opening my car's...More

Thank xuu_xuu
Reviewed July 7, 2018 via mobile

I have arrived for a midnight flight to Japan. It is 10.30pm and terminal is full, but all the restaurants except Hungry Jack’s have stopped serving food. I do not really want Hungry Jacks and in any case the queue is very long. So I...More

Thank JonzoB
Reviewed July 1, 2018

The staff who work there simply don't care. There is no courtesy, no customer service and no common sense. Ironically the parking inspectors are the only helpful people, go figure! A cart loaded with bags and I am directed to the escalator. An escalator which...More

Thank Hates-Australia
Reviewed May 19, 2018

Had many visits to Melbourne on business and pleasure and have found the ease of getting around the airport.

Thank BigGuyAU
Reviewed April 12, 2018

The info stand is located at the arrival Hall at the Melbourne a international Airport. Hotel Information as well as attractions can be obtained. Also information about public transport. Nicole was most helpful.

Thank Heinz C
MELAirportInfoCentre, Manager at Melbourne Airport Travellers Information Service, responded to this reviewResponded May 9, 2018

Thank you for your feedback. Hope you enjoyed your visit in Melbourne. I will also pass on your kind words to our team member.

Reviewed April 11, 2018 via mobile

I had a minor dilemma and came here for some help. They last was wonderful and was quickly able to rectify my issue. Even when it was obvious she’d done her job she asked ‘is there anything else I can do for you?’ Bless her....More

Thank UrbanDrifter
MELAirportInfoCentre, Manager at Melbourne Airport Travellers Information Service, responded to this reviewResponded May 9, 2018

Thank you for your feedback. We are here to help and glad that we solved your issue. You know where to find us if you need help next time :)

Reviewed January 14, 2018

Arrived mid afternoon, located the city shuttle bus easily just outside the terminal dropped us at the main railway station southern cross.

Thank rich s
View more reviews
Questions & Answers
Ask a question
JoeMongS
August 1, 2018|
Answer
Response from BigGuyAU | Reviewed this property |
Well thanks the terminal in Melbourne for domestic and international is all in one building so should be no issues. You will need to be screened again.
0
Votes
Ken B
May 4, 2018|
AnswerShow all 4 answers
Response from Robbo44Melbourne | Reviewed this property |
Ken, You will be screened twice in our third world airport. jtr
0
Votes