Virgin Australia Lounge

Virgin Australia Lounge, Tullamarine: Tickets, Tours, Address, Phone Number, Virgin Australia Lounge Reviews: 4/5

Virgin Australia Lounge
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1-2 hours
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4.0
63 reviews
Excellent
26
Very good
22
Average
11
Poor
1
Terrible
3

Jeff Stevo
Brisbane, Australia291 contributions
Pre flight
Nov 2021 • Couples
Recently opened lounge was clean and spacious with plenty of seating. Reception was great and food and service was excellent.
Written November 23, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jeffry b
Essendon, Australia8,866 contributions
A bit of a luxury
Jul 2021
The current Virgin VIP Lounge is a temporary arrangement. We had croissants, sandwiches, coffee and I had a Furphy lager. The staff were very attentive. As it cost us nothing, we thought it was a satisfactory result
Written July 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Will Lotto
Maroochydore, Australia4 contributions
Not as good as the usual lounge, but not bad at all.
May 2021
Virgin are currently running two temporary lounges in Melbourne, seemingly depending on your class of lounge-pass. I enjoyed the "pop up" lounge next to McDonalds - which is usually a pub.

It's small, busy and the bathrooms are outside of the lounge; but it's comfortable, the staff are friendly and fast, and there's full bar and a reasonable selection of food.

I think everybody will be happy to see their regular lounge re-open, but in the meantime it's nice to see basic spirits on the menu; and they're doing the best with what they've got.
Written May 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Andrew T
16 contributions
Worst ever for the price
May 2021 • Couples
So cheap and the floor was so dirty have been a member of virgin lounge for so long and used lounges all over the world this is the worst place I have ever been in it was like been in a dingy bar serving beer and wine and coffee
Ordered 2 large coffees and got to small coffees
Yes I understand that the normal lounge is under Reno but why put the members in a second rate place and the platinum members in a great place just goes to show that once again virgin do not value the normal people and they wish to segregate the classes once again
I will not be renewing my membership with virgin will be going over to Qantas and taking the business with me
.
Written May 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jenny S
Brisbane, Australia7 contributions
Cheaper than cheap with NO service at all
May 2021 • Couples
I have been a virgin platinum and gold for 12 years. I never thought I would see virgin sink to the level of Jetstar . Their lounge menu and service is non existent like Jetstar . Ordered 3 times in the Melbourne lounge as you must use the app. Orders never turned up . Left to board my flight 52 minutes after ordering . People all around me complaining about how limited the menu is and the complete lack of service . No more loyalty from me to virgin , this is disgraceful !
Written May 2, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Ian123456789
Belair, Australia74 contributions
Appalling
Apr 2021 • Business
If you are, like me, a business traveler (I am Platinum), or anyone else for that matter, don't bother with the temporary lounge at Melbourne. McDonalds at the local servo is far superior. I used the QR food and drink ordering twice and still didn't get anything. First time said it was delivered, it wasn't, and second time my order was ignored for over half an hour. Staff seemed frustrated with the complaints. Don't bother, it's seriously awful. I left the lounge and have just seen they have delivered my second attempt at an order after nearly an hour. I'm sure someone with more tolerance for appalling service than me will appreciate my diet Coke and bag of peanuts. This is no reflection on the staff, who were trying their best.
Written April 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Mustafa B
6 contributions
Mr
Mar 2020 • Couples
Friendly staff,average food,staff very helpfull but choice off foods limited.
Close to gates
Clean and tidy
Written March 5, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Lauren C
Melbourne, Australia29 contributions
Great great staff
Dec 2019
The staff on check into we the lounge and went out of their way to help me find a magazine that I was looking for.
Written December 29, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Jeffry b
Essendon, Australia8,866 contributions
Taking care of business
Sep 2019
I have visited the Virgin VIP Lounge three times -- in Melbourne and Perth -- and I have found it to be excellent every time. The first time I visited, I had been allocated a poorly situated seat in the middle of the middle row. The receptionist took my boarding pass and said "do you want aisle or window?" and immediately upgraded me. I had breakfast in the VIP Lounge, which I enjoyed. In the Perth VIP Lounge, I had an hour to kill, so I had a glass of good quality red wine and spent the rest of the time working on an article on my laptop.. Naturally, they have free wi-fi for guests. I did, long ago, have access the Ansett VIP Lounge from time to time but I must say the Virgin VIP Lounge is far superior to anything I have experienced previously.
Written October 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Global Review 2021
Melbourne, Australia110 contributions
Overcrowded and disappointing
Oct 2019 • Couples
Visited the Virgin domestic lounge at Melbourne airport on a mid week afternoon. The lounge was incredibly busy and we walked round twice unable to find a seat. After standing about for a while wondering what had happened to the premium experience we were anticipating a couple of people left and we managed to get a table.

On offer was an unappetising selection of salads, a hot dish choice of ravioli, bread by a toaster, crisps and pretzel mix and some fruit. There were queues for everything.

One good thing though was the fast track security section as you exit the lounge which means you don’t have to go out and through the main security screening.

Overall it just wasn’t anyway near as good as we were expecting or other lounges we have visited. It was just way too busy, inside the lounge was as noisy as the main terminal and what was on offer was very average.
Written October 26, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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