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Kidspace Romford

Closed Now: 10:00 AM - 7:00 PM
Open today: 10:00 AM - 7:00 PM
Review Highlights
Its ok

We have a memberships card we are go very often but we very happy with Jolnata in the bar... read more

Reviewed 2 weeks ago
Annamaria D
,
London, England, United Kingdom
via mobile
Softplay

Brilliant place for the young ones to burn off energy, busy during weekends and kids holidays... read more

Reviewed January 6, 2019
Jemma H
via mobile
Read all 152 reviews
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Traveler Overview
  • Excellent41%
  • Very good25%
  • Average14%
  • Poor9%
  • Terrible11%
Travelers talk about
“climbing wall”(13 reviews)
“go karts”(13 reviews)
“annual pass”(8 reviews)
About
Kidspace is an award winning indoor adventure park, described by The Metro newspaper as 'Simply put, the Rolls-Royce of children's play centres.' It remains a cut above the competition thanks to its enormous play frame, inclusive Go-Karts, sky...more
Closed Now
Hours Today: 10:00 AM - 7:00 PM
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Suggested duration: 1-2 hours
Contact
Waterloo Road | The Brewery, Romford RM1 1AU, England
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Reviews (152)
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LanguageEnglish
Traveler rating
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1 - 10 of 151 reviews
Reviewed 1 week ago via mobile

Please never organise party here the worst customer service I have ever experienced. I just had my son’s 4 th birthday party here. I arranged food for allergic kids food before by telling them on phone. The food was not provided and those 2 kids...More

Date of experience: May 2019
Thank JoLalit
Reviewed 2 weeks ago via mobile

We have a memberships card we are go very often but we very happy with Jolnata in the bar on the skyvall and a gokart with Samuel and another guy Sam they alwats nice and polite . My friend son had a birthday oarty there...More

Date of experience: May 2019
Thank Annamaria D
Reviewed 3 weeks ago via mobile

Every member of staff from reception to the cafe were as miserable as miserable can be. Unhelpful, unfriendly, packed to the rafters and not enough seating. Visibility is poor so good luck trying to spot your child on the main play frame. I wasn’t impressed...More

Date of experience: April 2019
Thank fay977
Katherine N, Public Relations Manager at Kidspace Romford, responded to this reviewResponded 2 weeks ago

Our team members are often singled out by name for praise on review sites, so it is very disappointing for us to read this review. Before children embark on the high ropes they are given a full briefing and safety instructions, and there are always...More

Reviewed March 19, 2019 via mobile

I was really happy with the service especially from the restaurant. I was served by Jola ta she is very nice and friendly, she helped me with the choices, explaining about the portion sizes, what contains in every meal as my child can't have milk...More

Date of experience: March 2019
Thank Kasia M
Katherine N, Public Relations Manager at Kidspace Romford, responded to this reviewResponded April 17, 2019

Thank you so much.

Reviewed January 6, 2019 via mobile

Brilliant place for the young ones to burn off energy, busy during weekends and kids holidays, quiet on weekdays during term time after school time, ideal for my son.

Date of experience: January 2019
Thank Jemma H
Katherine N, Public Relations Manager at Kidspace Romford, responded to this reviewResponded February 8, 2019

Thanks for visiting.

Reviewed December 27, 2018 via mobile

I cannot complain about the play areas themselves. My son has a lot of fun when he’s here. But there are some issues. Firstly, why I have to pay for myself is beyond comprehension. An adult will not come without a child and this facility...More

Date of experience: December 2018
1  Thank Joe_S_1982
Katherine N, Public Relations Manager at Kidspace Romford, responded to this reviewResponded February 8, 2019

Kidspace is a family entertainment centre and like most play centres we charge admission for children, and a small fee for adults. The exception to this is our Annual Pass which you correctly pointed out, as 2 adults are free with a child member. We...More

Reviewed December 1, 2018 via mobile

Been there for my daughters first birthday and was a nightmare. When i made the booking they promised things that they didnt deliver. 1-The place for toddlers was crowded with loads of kids i think they should have a limit of kids on it even...More

Date of experience: December 2018
Thank Gloriax89
Katherine N, Public Relations Manager at Kidspace Romford, responded to this reviewResponded December 7, 2018

I believe you spoke to our General Manager about this complaint. She explained about the table you were given, and also about the gift. The host you mention carries out a lot of our teddy bear workshop parties with the younger children and often receives...More

Reviewed October 22, 2018 via mobile

I had completely taken my daughters advice on booking this 8th Birthday party for her here at Kidspace. She had never been there before but one of her mates had spoken about how fun it was. I have to say that it was really very...More

Date of experience: October 2018
Thank Paul S
Katherine N, Public Relations Manager at Kidspace Romford, responded to this reviewResponded November 9, 2018

Brilliant, just what we love to hear. Thank you for choosing Kidspace.

Reviewed October 7, 2018 via mobile

Not a great experience at all take nothing away from the fun that children can have here the place is filled with lots of different things for the kids to do. Decided to take our children for a couple of hours and was charged near...More

Date of experience: October 2018
1  Thank chrisjohnson47
Katherine N, Public Relations Manager at Kidspace Romford, responded to this reviewResponded November 9, 2018

Please feel free to ask about deals, as we sometimes have promotions in place. We will make sure our team is aware of them. They are always listed on Facebook too. For your entry fee you are welcome to play for 2 hours at peak...More

Reviewed September 2, 2018 via mobile

Me and my family stayed in kids pace Romford every 4 days , and every thing was great , the staff was very helpful specially Yolanda , she is very nice, helpful and professional in same time. the location is perfect, the is very clean,.Yolanda...More

Date of experience: September 2018
Thank Bilel K
Katherine N, Public Relations Manager at Kidspace Romford, responded to this reviewResponded September 4, 2018

That's great to hear that we are your 'go to' place in London. Fantastic news!

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Questions & Answers
Ask a question
Traveljj39
May 6, 2018|
AnswerShow all 2 answers
Response from MartaUK | Reviewed this property |
Sorry, I’ve just seen your question. Yes it is, there’s an area for under 3s which is really lovely for toddlers. It’s safe as there’s a magnetic gate and all the activities are soft and suitable for younger children.
1
Vote
443anjanin
February 24, 2018|
AnswerShow all 2 answers
Response from TimG706 | Reviewed this property |
Hi Anjani, you don't mention in your question how you left the messages. I suggest calling their phone during office hours (+44 1708 768003) or failing that to visit their reception desk in person. It's difficult for them to... More
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