Mercure Manchester Norton Grange Hotel Spa

Mercure Manchester Norton Grange Hotel Spa, Rochdale: Address, Phone Number, Mercure Manchester Norton Grange Hotel Spa Reviews: 4.5/5

Mercure Manchester Norton Grange Hotel Spa

Mercure Manchester Norton Grange Hotel Spa
4.5
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4.5
220 reviews
Excellent
155
Very good
29
Average
12
Poor
6
Terrible
18

Shamaila R
4 contributions
Spa
Me & my friends booked for the treatment & spa package today. We arrived prior 15 mins as said via email at the spa. Upon arrival we did not have any masks as we forgot to bring them. This was not an issue as they got provided & paid for at the hotel. During our check in, we filled forms, while doing this the receptionist at the spa could of arranged for masks to be brought from the main reception to her reception area. Forms have now been handed in, while handing them in the receptionist said bear with me while i deal with other customers, bearing in mind our treatments are booked in for 12pm, we were now at 11.55am, once she dealt with her previous customers now we had to pay & get our masks, masks were not brought forward to her desk, so waited for them, then there was no change, then whatever she had she gave me & it was a £1 less, which i said its fine il collect at the end of my spa time. Its now 12pm, she’s asked if we know our way around, i said yes as i have been before, so we made our way through to the changing rooms & got changed. Its now 12.10pm the receptionist has walked in & said the therapist is waiting for us upstairs & we now have less treatment time, hearing this has upset us as we were not told or called by any therapist, the receptionist job was to alert us to make our way straight upstairs for our treatments, we could of got changed after our treatments. So before we made our way up, i had told her my other friend is booked in for 12.30pm for her treatment she has made her way to the hot tub, do alert her to wait upstairs too for her to be called for her treatment. She said fine, but ignored simple instructions as she did not alert her either or give her these instructions. So we only each had 15mins of our treatments, because of the lack of customer service & ignorance by the receptionist. This issue had been taken up with the manager at the end of our spa day who had already received our complaints from the spa receptionist, clearly he had already made his mind up & had said its not the receptionist job to alert you or to show you around where the treatment rooms are located or to notify the times of your treatments & said we are lying about the whole issue. I found his behaviour towards us totally ignorant & disgusting. I have been here previously & never have i experienced such appalling customer service. The receptionist needs further training in her customer service skills & the manager needs to be replaced as they clearly can’t run a hotel or multitask. Oh the best bit, we were told not to come back ever again by the hotel manager, which we happily won’t be in the future. The whole experience was a nightmare from the beginning to the end of being told to get out.
Written May 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Lyns91
Manchester, UK4 contributions
Spa Day
Had an excellent spa day, even with some restrictions on services it was a great relaxing experience, and a lively afternoon tea to take away as we couldnt eat inside.
Very Covid safe. Highly recommended. Tammy was a great therapist. We will be back...
Written May 10, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

BeatriceL
3 contributions
Great experience
May 2021 • Friends
Great SPA and a very relaxing atmosphere. I enjoy the procedures there, particularly the massages! Beth was very good at it, couldn't recommend her anymore!
Written May 3, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

MJY79
Oldham, UK78 contributions
Superb Gym and Spa
Dec 2020 • Solo
This is a well-equipped gym with a range of machines over two rooms carefully planned for COVID compliance. Masks are worn and temperature taken on entry. The facilities are very good and there are machines to suit every workout plan.

The spa is a fabulous place to relax after a workout or in its own right. The range of rooms, steam, menthol, ice and saunas are rejuvenating, as is the jacuzzi and open-to the air hydro pool.

There are treatments available in the beauty suite upstairs which are very competitively priced.

One of the best things I did in 2020 was join here.
Written December 26, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

roebucka89
1 contribution
Mr Andrew Roebuck
Excellent spa day with staff on hand to fulfil our every request. I would like to mention Kieron, Dean and Charlotte for their professional manner and approach this was certainly a positive to our day. We will certainly be looking to book again.
The perfect couples day to unwind.
Thank you
Written December 24, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jessica S
Healey Lane, UK1 contribution
Reset and Recharge
Dec 2020 • Friends
Booked for a full facial and a 25 minute back massage. OMG. IT WAS FANTASTIC. Beth was lovely, explained everything thoroughly and was firm when giving the massage. She made me feel relaxed and at ease and my face feels great. Will be back for more.
Also the facilities were good and I felt that they took Covid seriously and had everything in place to make sure we were all safe.
Written December 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Nikkisiri
Manchester, UK26 contributions
Perfect afternoon
Dec 2020 • Friends
It was a lovely afternoon. All COVID checks in place. Great package and really nice to do something normal. Special mention to Charlotte my therapist who probably did the best facial and massage I have ever had and I have been an avid spa goer for many years. Loved it so much I have booked the same package and in with Charlotte 🥰My friends therapist was also brilliant and she enjoyed her treatments too.
Written December 10, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Jo M
1 contribution
Fabulous weekend spa break
Sep 2020 • Couples
A fabulous spa weekend break. Paulune on reception was so friendly and accommodating. All of the hotel staff were amazing and nothing was too much trouble. I had lovely massage and facial with Beth which was great.
The evening meal and afternoon tea was delicious.
I would definitely visit again.
Written September 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Travel
Middleton, UK25 contributions
SPA DAY WITH THE GIRLS
Sep 2020 • Friends
Visited the Spa for my friends birthday and we all had our treatment by Beth. Beth was lovely and very professional! She gave me one of the best massages ever! 100% recommend
Written September 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

Sally
1 contribution
Spa day
Feb 2020 • Friends
Spent a lovely day in the spa with my friend. Great facilities, steam rooms, sauna and ice room etc. My treatments with Beth (neck, shoulder & back massage and facial) were fantastically relaxing and I was made to feel welcome and at ease. Can't wait to go back! Food was good too!x
Written February 18, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC.

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