Cineworld Ilford I-Scene

Cineworld Ilford I-Scene: Address, Cineworld Ilford I-Scene Reviews: 3/5

Cineworld Ilford I-Scene
3
What people are saying
Amaan A
By Amaan A
AVOID THIS PLACE ON SATURDAYS ONLY BECAUSE I MISSED HALF THE MOVIE BECAUSE I BOOKED MY SEAT ONLINE WHEN SOMEONE TOOK IT
Oct 2019
I am utterly unpressed with the service I received from the stuff in this cinema and the people in my screening when watching Houseful 4 Hindi . Firstly: I sat down on my seat and then I was pushed out of my seat b because someone else said that it was there’s when it wasn’t and this happened twice in a row entered up seating down on a seat blocked in the corner. Secondly: I booked my seat P2 and my friends was P3 someone took my seat P2 on the system at the counter when it clearly stated that I booked it with my ultimate Cineworld card and the stuff didn’t care they said it was no big deal which unhelpful and rude the Ladie was called Janet who said this i will definitely be complaining to customer service first thing in the morning. Thirdly: When I was finally seated 16 minutes later when the movie started and when the light turn off in the screening and when the trailer finished. About sixteen to 40 people started coming in this was totally ridiculous . I could hardly see the movie because of the mayhem going on in the background. There should of been staff outside the door saying that they where not allowed to go in because they where late instead of letting them go in. So uncooperative. There where Just too many people. And also The person behind me kept hitting my seat I have never experienced this kind behaviour in cineworld cinema in my life especially not where I live back in bishop Stortford or harlow branches but in ill ford it like a total shambles. Overall there like positive I can say I will definitely not recommend this place to anyone and will definitely not be returning and will be complaining. So good luck

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Nadeem N
London, UK2 contributions
To watch a movie
Dec 2019 • Friends
Visited the Cineworld Ilford yesterday 21/12 to watch a Bollywood movie.8:15 pm show. Mardanni 2
I found the man who said he is the manager rude and work shy.
Written December 22, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Amaan A
Bishops Stortford, UK33 contributions
AVOID THIS PLACE ON SATURDAYS ONLY BECAUSE I MISSED HALF THE MOVIE BECAUSE I BOOKED MY SEAT ONLINE WHEN SOMEONE TOOK IT
Oct 2019 • Friends
I am utterly unpressed with the service I received from the stuff in this cinema and the people in my screening when watching Houseful 4 Hindi .

Firstly: I sat down on my seat and then I was pushed out of my seat b because someone else said that it was there’s when it wasn’t and this happened twice in a row entered up seating down on a seat blocked in the corner.

Secondly: I booked my seat P2 and my friends was P3 someone took my seat P2 on the system at the counter when it clearly stated that I booked it with my ultimate Cineworld card and the stuff didn’t care they said it was no big deal which unhelpful and rude the Ladie was called Janet who said this i will definitely be complaining to customer service first thing in the morning.

Thirdly: When I was finally seated
16 minutes later when the movie started and when the light turn off in the screening and when the trailer finished. About sixteen to 40 people started coming in this was totally ridiculous . I could hardly see the movie because of the mayhem going on in the background. There should of been staff outside the door saying that they where not allowed to go in because they where late instead of letting them go in. So uncooperative. There where Just too many people. And also The person behind me kept hitting my seat I have never experienced this kind behaviour in cineworld cinema in my life especially not where I live back in bishop Stortford or harlow branches but in ill ford it like a total shambles.

Overall there like positive I can say I will definitely not recommend this place to anyone and will definitely not be returning and will be complaining. So good luck

Written October 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Sonia C
2 contributions
its local but...
Jul 2019
The place is ok but you cannot just buy tickets. You q where you buy the food - which means a long wait that you cannot getout of and so may miss the start of the film (even if dont want any snacks). A high Asian area and so thereare quite a few Asian films which is ok for the locailty but does mean you might have to go to the Picturehouse in Stratford (nice place), or Odeon in Westfield Stratford to see the film you want.
Written September 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

neilxevo
Barking, UK252 contributions
Could do with an update
Apr 2019 • Couples
It's nice to have a cinema here but it could really do with an update.
I think a lot of people don't go here because the screening rooms are looking tired.
Some of the screens have quite large marks on them.
The seats in some screens need cleaning or changing.
Sometimes there doesn't seem to be enough staff working.
Written April 13, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Xcloose
London, UK1,261 contributions
Last resort cinema
Oct 2018 • Friends
My friend wanted to go cinema but didn't have much time and this was the nearest cinema and showing the film we wanted to watch so we went here

I wasn't too happy about this idea as it is probably my last resort

There was 1 member of staff serving food and tickets and so it took us AGES to get served to get our tickets. In the future, we need to go hours before or order online as the queuing is unacceptable
Written November 26, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Rajendhiran V
1 contribution
TERRIBLE
Nov 2018 • Family
We were watching a tamil movie SARKAR yesterday 10/11/2018 with our family in SCREEN 3 Cineworld. First half of the movie the sound was working only from the front view of the screen and little bit on the right side on & off.Nothing from the left side( looks like 2.1 with no surround ...). The volume was too low, no surround and felt like watching 80's series.Screen brightness was too low compared to other leading cinema.

When spoke to the staff they said will inform the operator. But nothing has been changed. I thought it is only me but also few more complained like me. This doesn't happen during Holywood movies.

During the interval went to the Deputy manager, ILFORD. First of all he was rude and his reply was atleast you could hear the conversational sound and may be the movie's background music doesn't have good sound(FYI: the music for this movie has been done by the OSCAR winning music director A R RAHMAN). Finally a little bit of volume has been increased although the quality of output is like hearing from the old RADIO.

We all go the cinema for the visual experience and the 5.1 /7.1/ auro sound. Otherwise the same movie can be seen from any mobile or home devices .

This is not the first time the SURROUND SOUND IS OFF in cineworld. They always do for some reason for the past 10 years for the regional movies.

I hope that I am not the only disappointed customer.
Written November 11, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Trek229662
1 contribution
Poor customer service
Oct 2018 • Couples
Went to Ilford branch to watch an Indian movie. Enough staff but lot of them faffing around so had to wait a while for our turn. Bought icecream during interval but had to queue up at another till to pay. Long queues! Ridiculous system and no explanation!!
Written October 25, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

naid1993
London, UK1 contribution
Gabriel team member
Oct 2018 • Couples
Went to watch nightschool and had a cough... Man like Gabriel offered excellent customer service and even went out his way to get me a glass of water... Excellent customer service in my opinion..
Written October 1, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

asad i
4 contributions
Air conditioning not working
Sep 2018 • Family
Came to watch movie with Kids. Air conditioning in screen 8 was not working. They didn't told us. When we went to complain staff was very rude. Said we can leave or watch movie. They should have told use before.very bad customers service.
Written September 3, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Arsalan Mansoor
Karachi, Pakistan212 contributions
Great place for movies.
Jan 2018 • Friends
Great main screen with good seating area. A great place to go and watch big blockbuster movies with friends. Overall great experience!
Written May 6, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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