West One Bar
West One Bar
3.5
10:00 AM - 11:00 PM
Monday
9:00 AM - 11:00 PM
Tuesday
9:00 AM - 11:00 PM
Wednesday
9:00 AM - 11:00 PM
Thursday
9:00 AM - 11:00 PM
Friday
9:00 AM - 11:00 PM
Saturday
9:00 AM - 11:00 PM
Sunday
10:00 AM - 11:00 PM

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Most Recent: Reviews ordered by most recent publish date in descending order.

Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.

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3.5
3.5 of 5 bubbles20 reviews
Excellent
9
Very good
2
Average
2
Poor
4
Terrible
3

Severine M
Halesowen, UK8 contributions
3.0 of 5 bubbles
Jan 2017 • Friends
I'm writing this review after giving my feedback by email 3 times and not getting a response from the management. I hired room upstairs for my 40th birthday.
Although we had a good night a number of things were disappointing:

- Firstly the bar had run out of Prosecco at 8.30 pm... Prosecco is one of the most popular drinks and as your bar doesn't serve cocktails then you should have plenty of stock on things like Prosecco. 8.30 pm is more or less the start of the party. A number of guests were shocked…

- People who asked for Rose wine bottles got warm wine. Why again was in not chilled in the fridge in advance?

- I had to ask TWICE for toilet paper in the girls toilet because no one sorted it the first time. Again when you have a private party, you make sure the toilets are well stocked and ready for guests.

- One of my friends fell asleep on a sofa at the back and the young bouncer was trying to throw him out for sleeping. This is unacceptable it was a private function where we are all behaving and someone wants to snooze... my husband had to talk to the bouncer and in the end speak to his manager who could not understand it either. lots of people also witnessed this as it caused a small scene which left a real sour taste plus total disbelief.

- Shortly after midnight the bouncers made it very clear that we all had to leave. You told Steve that we would have to slowly get ready after half 12 but the bouncer was not kind and on our case to exit immediately even though the party on the ground floor was still ongoing.

We had a number of comments from guests who wouldn’t usually say anything as it was a special occasion which left us feeling disappointed afterwards.

With all this in mind and not getting any communication from the management despite sending 3 emails I am now hoping that I will get a response.
Written May 4, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Passenger371893
Bridgnorth, UK7 contributions
3.0 of 5 bubbles
May 2019 • Friends
The staff were lovely but it needed a good tidy up. The patio was covered in cigarette buts and biscuit wrappers . Outside tables needed painting and it needs parasols/umbrellas .The food was plentiful but really feel you are missing a trick as because it didn’t feel a nice place to be in. There is more competition in Hagley now with the number of coffee shops and Bathams . West One used to be lovely years ago but it needs a bit it TLC ! Would love to come back as it’s a great position and has the potential to be a great place again!
Written May 17, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

robc306
Worcestershire, UK90 contributions
4.0 of 5 bubbles
Oct 2018 • Business
Went in early evening and found this to be a good venue to have a coffee chat/Meeting.
It seems that during the daytime this is a typical bar/restaurant. Food isn’t served after 8pm and the place becomes more of a wine bar/bistro.
During the interim period, this makes a good cafe.

Didn’t eat on this occasion, so unable to comment on this.
Written October 17, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

paul c
Ilfracombe, UK30 contributions
2.0 of 5 bubbles
Jun 2022 • Couples
We live very close to west one so we’re really pleased that the restaurant had re opened, booked a table on a Wednesday evening ( didn’t need to no one else in) first impression was nice decore well laid out and great possibilities. No front of house present, shown to our table by a staff member whom if I’m honest didn’t really care if we were there or not but to be fair to her she lacked training on how to deal with customers.
Ordered our food, starter for two which was a special platter for two, this was tasty and of good quality well done chef. Ordered the main and again very well presented and great mixture of flavours and piping hot.
I cannot fault the food.
Waitress came over on numerous occasions and asked if everything was ok but I have to say that before we answered she had her back to us walking away.
On finishing our dinner the ONLY waitress informed us that she has to pop out for a phone call but will not be long! Just about to leave and she re appeared, paid the bill and left.
This could be the place to eat in Hagley, My wife and I have owned a Michelin stared restaurant and know what it takes to build a successful restaurant, first class staff is paramount probably as important as the chef. Service, service, service, please, I don’t want to see this restaurant collapse again!!!
Written June 22, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

jenzo
Worcestershire, UK10 contributions
5.0 of 5 bubbles
Jan 2024 • Friends
We ate at the restaurant above West One. Fabulous choice of Asian food. My friend had the yuk sung, which was excellent. My Malaysian curry was full of fresh veg and really tasty. The staff were lovely and helpful. Great evening, can recommend.
Written January 20, 2024
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

461sophieb
United Kingdom17 contributions
2.0 of 5 bubbles
out of 4 meals 2 of them came incorrectly. quality very poor and the garlic bread was absolutely awful. when we politely told the waitress she was un-interested and pulled a face. presentation was good, shame about the taste !! real shame as this place could have real potential
Written August 25, 2014
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

TheBagCarrier
Birmingham, UK230 contributions
1.0 of 5 bubbles
Mar 2022
This is a review of the "Chinese" restaurant above West One.
Hagley desperately needs a Chinese restaurant just not this one. We had poor service combined with food flavours that a Tesco ready meal could easily beat.
Halfway taking our order the waitress just blanked us and went to talk to a couple who had just entered the restaurant. With no explanation or apology she came back to us after about 3 mins and finished talking our order. The food was un exceptional and bland with small portions.
Written March 21, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

mrandmrs111
Birmingham, UK402 contributions
2.0 of 5 bubbles
Jan 2019 • Couples
When, after over half an hour’s wait, you tentatively ask your waitress if your meals have been forgotten, and she says they haven’t, you hopefully believe her. Then, when she comes back to your table and asks what you ordered, alarm bells ring!

At this point, I did tell her that if the food hadn’t yet been started, we would prefer not to have it. She assured me it was in progress. More alarm bells?

My tuna ‘panini’ arrived after another seven minutes. I doubt it was a panini...it was more like a stale French stick, toasted as in the style of a panini. I have never experienced such leathery bread.

When the other meal hadn’t materialised, even after the ‘panini’ was done with, I requested a refund for the absent meal. This was given, along with a refund for the appalling ‘panini’.

Ok...I’ve described the meals!

When customers arrive at a nearby table AFTER you’ve checked your own meals haven’t been forgotten, and that table gets served their food before you, you really do lose any confidence you might have had.

Now...when we went in, the place had a few folk inside: no excessive noise. After we had ordered the meals, about five minutes into our ordeal at West One, the TV sound was put on at an ear-blasting level. We would not have chosen to go in with sound at this level.

The toilets? The floor was filthy...clearly hadn’t been cleaned since the night before, with much dirt in corners that hadn’t been touched with brooms or mops for some time.

Service? Well, the first waitress was pleasant enough. The person who gave the refund was excessively matter-of-fact and unapologetic. She explained that they ‘always have the football on’!
Written January 1, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Honest Reviewer
49 contributions
5.0 of 5 bubbles
Nov 2023 • Friends
Food and service is excellent. Plenty on the menu with fresh authentic Asian fusion. The atmosphere in the restaurant is calm and welcoming and staff are friendly and attentive.
Written December 9, 2023
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Neil Newman
1 contribution
5.0 of 5 bubbles
Aug 2019
We have been to West One on numerous occasions and have always found the staff to be very pleasant and welcoming. Was served yesterday by a female member of staff by the name of Amy, who is a credit to the place with brilliant customer service! Nicely decorated, nice patio and beer garden.
Written August 12, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

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West One Bar - All You Need to Know BEFORE You Go (2024)

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