The Robert Pocock

The Robert Pocock, Gravesend: Tickets, Tours, Hours, Address, The Robert Pocock Reviews: 4/5

The Robert Pocock
4
8:00 AM - 1:00 AM
Monday
8:00 AM - 12:00 AM
Tuesday
8:00 AM - 12:00 AM
Wednesday
8:00 AM - 12:00 AM
Thursday
8:00 AM - 12:00 AM
Friday
8:00 AM - 1:00 AM
Saturday
8:00 AM - 1:00 AM
Sunday
8:00 AM - 12:00 AM

4.0
17 reviews
Excellent
6
Very good
5
Average
5
Poor
0
Terrible
1

girliegirl123
Gravesend, UK527 contributions
Solo visit
Feb 2020 • Solo
Always go here for a bite to eat use the app so I don't have to leave the table. Service from the app quick and efficient, reasonable prices and lovely staff.
Written February 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

FrequentFlier700898
1 contribution
My local
Mar 2019 • Solo
I don't know why Rob left. Seems surrounded in mystery. But Lauren is doing a great job. Staff all muck in. Everyone cleans tables and delivers food including managers. The no standing at the bar was the best thing they ever introduced. I got sick and tired of trying to squeeze up to the bar while the ignorant punters just stood there giving you filthy looks. Food typical of spoons it's ok. Great range of drinks. Prices good. Very popular and busy at weekends. Some selfish lone customers sitting at tables for 4 or 6 when families are trying to find a table and then they still won't move. Decor could do with upgrading but that's down to the owner to spend money. Tim I think. In general staff all pleasant and helpful. Some customers just like complaining. No complaints here.
Written March 21, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hiya FrequentFlier700898, Thank you so much for your lovely review! I do agree our pub needs an update so I'm delighted to say at some point this year we hope to have some decoration works to give the pub a much needed uplift, it will be done a bit at a time as it's not a refurb but watch this space! As for the mystery of Rob, he's moved to the Golden Lion in Rochester so when you're in the area I'm sure he'd love it if you popped in and said hello! I look forward to seeing you again soon, Lauren De Souza Pub Manager
Written March 23, 2019
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Perry
London, UK885 contributions
Quick food
Jan 2019 • Family
I came on midday weekend and got food quickly. This place had lots of tables upstairs that seat 2 but for a larger table can be hard to find table at weekend. Nice food tho.
Written January 7, 2019
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RaymondReaney
Gravesend, UK4 contributions
Rubbish
Sep 2018 • Couples
2 staff serving. 12 people waiting to be served. That's great customer service??. I want another round of drinks but do I want to stand there for 20 minutes, NO. It always seems to be the same in weatherspoons. Rubbish.
Written September 26, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear RaymondReaney, Thank you for your honest feedback and I'm very sorry you have experienced this. We try to adjust our staffing levels throughout the day to match how busy we are but it isn't always possible to do this as sometimes we are short staffed or we suddenly get very busy on a day/time we have always been quiet. As you didn't leave much detail in regards to your visit I'm unable to investigate further as to why this happened, if you would like me to please don't hesitate to email me at p316@jdwetherspoon.co.uk or call the pub on 01474 352765. Thank you again, Kind Regards, Lauren De Souza Pub Manager
Written September 29, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

RichJ1957UK
1 contribution
What a turn around due to the new pub manager and the current kitchen manager
Sep 2018 • Solo
Wow! What a place. Had fish and chips and the food was amazing as always and the staff as always are amazing. Been coming in for about 8 years now and I have seen the ups and down of this place.

Let's start with the new pub manager. She took over from Rob and what a difference she has made. The riff raff that used to come in have now all gone which is delightful as they used to make you not want to come in as the swearing and the shouting was getting out of hand at times but she's somehow got rid of them all. Good job young lady. Your staff are some of the hardest working in the many wetherspoons I've been in.

Now to go on to the food. I've seen quite a few kitchen managers (well I believe they were managers) come and go but I do believe it is now the one with red hair, sorry I do not know your name. But she has been here for quite a few years and WOW what a job she has done. Never had a cold meal or the usual suspects to my meal in the past. I came back from the bar today and my cod arrived in just 1 minute and it was absolutely beautiful.

I cannot thank this place enough lately for the friendliest pub and blinding amazing food for the low prices.

Thankyou
Written September 14, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

RealAleVoyager
London, UK159 contributions
Was a great pubby 'Spoon's, atmosphere now ruined by garish signs shooing customers away from the bar as soon as served.
Aug 2018 • Solo
Always used to have a great pub feel including with people propping up the bar counter as happens in pubs. On last two visits there are signs on the bar counter tills telling people to move away once they have been served and not to remain standing there. Now no one stands at the bar, killing its pub feel. Who on earth decided that course of action? Now most unwelcoming.
Written August 29, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Dear RealAleVoyager, Thank you for your honest review. Our no standing at the bar policy has indeed attracted some controversy since it was introduced. Some of our customers don't like it and of course I understand the reasoning behind this. However we have had some very positive feedback from other customers who now feel more welcome in the pub as for some people the large crowds of drinkers at the bar is quite intimidating for them. We've introduced more tall tables and chairs into the bar section of the pub so our regular drinkers still have somewhere close to the bar to stand. As I'm sure you can appreciate we can't please everyone but we will continue to review to see if this works for us long term. We hope to see you again soon, Kind Regards, Lauren De Souza Pub Manager
Written September 15, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

Luis R
Gravesend, UK10 contributions
Best pub
Apr 2018 • Solo
I've been to write a review for a while now, this is the best pub I've been since I moved into uk. The food is good and the service is great best place to have apint and a bite. There's no other as good in Gravesend for sure! The staff is amazing quick and helpful, in particular one lady that always say good morning no matter the time of the day, very professional and for sure she knows what she is doing. I work in the same be business 19 years now and I can tell when doing a great job and you are my friends. But for the 1st time I had a bad experience in there guy named Gus had a really poor attitude, as a regular he is far to get to the level of the rest of staff, I was queuing like everyone else and he just served someone else that was after me, listed to my order and then completely ignored me, made fool out of me, didn't like the way he handle the situation, showing a profound lack of knowledge on costumers services, fair enough if he made a mistake, evryone does them, but the way he handle it was childish and so unprofessional, for the 1st time in this place I felt I was somewhere else been served for part time college boys. A thing I never expect in this pub, because 6 years now, they get 15% of my wages, because this is the place is the right place to chill amount friends or have a meal with your girlfriend and I am faithful to it. Hope this was one of experience and that member of staff grow a bit of profissionalism in him. Thank for the good time I have in there thou.
Written April 20, 2018
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.
Hi Luis, We're delighted you enjoy visiting our pub! I will certainly be passing on this review to our team and especially to the lady you are speaking so highly of. As for your recent experience, I would like to know a few more details about this if I may, as we actually don't have a member of staff by the name of Gus. If you would like to get in touch with me so I can investigate this further, please give me a call on 01472 352765 or ask a manager next time you are in. We look forward to you visiting again, Lauren
Written April 21, 2018
This response is the subjective opinion of the management representative and not of TripAdvisor LLC.

peekyleanne
Kent, UK31 contributions
Great pub
Aug 2016 • Family
This is a great pub. I have visited many times for different occasions such as breakfast with family, lunch with friends,just a drink or as a meeting point with friends to start a night out.

One of the cheapest pubs in gravesend,drinks all very well priced as is the food.

Food has always been nice on every occasion and is always served quickly. The traditional breakfast is £3.25 and is absolutely lovely one of the best breakfasts I've had.

Grant is one of the most helpful staff,all staff are polite
Written September 10, 2016
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

Frank G
Gravesend46 contributions
Weekend snack
May 2015 • Couples
Whilst this is not the Ritz it provided a cheap meal with some great real ales. Caters for Families and plain drinkers alike. Went in from the shopping trip and staff were helpful and polite.
Written June 4, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

john r
Gravesend, UK20 contributions
Thursday curry night
May 2015 • Couples
If you want a good curry + a pint to go with it at a great price this is the place to go, Thursday nights, brilliant .
Written May 19, 2015
This review is the subjective opinion of a Tripadvisor member and not of TripAdvisor LLC.

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