Traveler Overview

3.5 430 reviews

Excellent41%
Very good23%
Average13%
Poor8%
Terrible15%

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What travelers are saying

Fast, easy and if you arrive early, they even try and get you on an earlier train; always brilliant.

All passport control and safety checks were carried out efficiently and the crossing itself was smooth and very fast.

Bad move, it was rough both ways, longer to embark and disembark and the car alarm kept going off from the movement on the rough sea.

Contact

| Terminal France, Bd de l'Europe, 62231 Coquelles, France

Website

+33 810 63 03 04

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Reviews (430)

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1 - 10 of 365 reviews

janmacuk

uk

4379

Reviewed 4 days ago via mobile

Appalling service by eurotunnel as usual.

Queued for one hour for passport control. No information given about the delay. Staff very unhelpful as usual. Shuttle we boarded left an hour later than ours should have. All in all an agonising 2 hours queuing. Why can’t they just sell the right number...More

Date of experience: September 2019

Thank janmacuk

Mombasa_12

1

Reviewed 1 week ago

Villa holiday for large family

Excellent service when picking up a group of over 20 family members from villa in Costa Mijas to Malaga airport. Driver was on time and very helpful. Price was very good .I will definitely use again when in Spain .

Date of experience: September 2019

Thank Mombasa_12

609graemeb

Newcastle upon Tyne, United Kingdom

238

Reviewed 1 week ago via mobile

Good end to holiday

Another smooth and excellent experience with Eurotunnel. Our dog checked in and then us and straight through border checks and security no problems. Train was on time so all in all a relaxed end to our French adventure. Roll on next year.!

Date of experience: September 2019

Thank 609graemeb

Don W

4

Reviewed 1 week ago

So easy to use

What an easy place to rest before onward travel. The place has all that you need before onward travel

Date of experience: June 2019

Thank Don W

RonCa29

1

Reviewed 1 week ago

Awful time management and customer service

We were booked in at 9.20 to depart from Folkestone and arrived at 9.04 because of a major accident on the M40. We were then rescheduled at 11.40. I went to speak to the customers' sevices to explain the situation but they did not want...More

Date of experience: August 2019

Thank RonCa29

jezbar50

Northampton, United Kingdom

5110

Reviewed 1 week ago

Still need better organisation through the security and queuing

Third time we've used the tunnel and the french side need more staff to ensure that you are directed through security in the order that you arrive, yet again it appeared to be a free for all and rather chaotic

Date of experience: September 2019

Thank jezbar50

hawkes2an

Cranbrook, United Kingdom

41564

Reviewed 2 weeks ago

Nothing wrong with the service

We were probably travelling at one of the busiest times of the year (19.00 on 2 September) and this was the first time our dog had travelled in Europe. OK it was busy but there was nothing wrong with the service. Taking our dog through...More

Date of experience: September 2019

Thank hawkes2an

LoveToLeaveCoventry

Coventry

215

Reviewed 2 weeks ago via mobile

Great return trip to the UK

We travelled on the 30th August, early evening. Everything went smoothly and we managed to get on an earlier crossing. Well done Eurotunnel.

Date of experience: August 2019

Thank LoveToLeaveCoventry

williamdale2018

Alton, United Kingdom

31

Reviewed 2 weeks ago

Disgraceful service

Arrived at Eurotunnel Calais last night 1st sep 2019 for an 8.30pm train two hours early we still hadn't gone through passport control at 8.30pm we were told not to worry we will be on the next train only the to be ferried into the...More

Date of experience: September 2019

1 Thank williamdale2018

paular152

southampton

94

Reviewed 2 weeks ago via mobile

Long long long queues

We arrived 3 hours early on Saturday 31st August at 9.15pm for our 00.20 crossing on 1st September. We know this is a busy time of year but did think arriving some early we would have plenty of time for bite to eat and a...More

Date of experience: August 2019

1 Thank paular152

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Questions & Answers

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See all 8 questions

MOseyMOseyMO

Has anyone else thought: What’s the point of Flexi + ing when there are no Flexi + lanes open at Calais? In short, mis sold. Eurotunnel’s 🇫🇷 Strap line should read “Flexi Minus: Priority Boarding not Priority Check-in!”

August 3, 2018|

AnswerShow all 15 answers

I was conned out of flexi last year and never used them since I was in France and wanted to make a booking over the phone The person I spoke with was English speak so cannot blame it on the language barrier! I was asked... More

phily33

can I come back earlier than planned

May 25, 2018|

AnswerShow all 6 answers

It is the same day? Try checking in earlier and they will give you earlier options if available. In my case , we were offered an earlier slot. If you are referring to a different day I am not sure.