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Review Highlights
Still need better organisation through the security and queuing

Third time we've used the tunnel and the french side need more staff to ensure that you are... read more

Reviewed 1 week ago
Northampton, United Kingdom
Long long long queues

We arrived 3 hours early on Saturday 31st August at 9.15pm for our 00.20 crossing on 1st September... read more

Reviewed 2 weeks ago
via mobile
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  • Excellent41%
  • Very good23%
  • Average13%
  • Poor8%
  • Terrible15%
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| Terminal France, Bd de l'Europe, 62231 Coquelles, France
+33 810 63 03 04
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Reviews (430)
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All reviews earlier train passport control both ways return journey both sides terminal building no extra charge we arrived early no hassle great service many times folkestone smooth crossing dog pet carriage
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1 - 10 of 365 reviews
Reviewed 4 days ago via mobile

Queued for one hour for passport control. No information given about the delay. Staff very unhelpful as usual. Shuttle we boarded left an hour later than ours should have. All in all an agonising 2 hours queuing. Why can’t they just sell the right number...More

Date of experience: September 2019
Thank janmacuk
Reviewed 1 week ago

Excellent service when picking up a group of over 20 family members from villa in Costa Mijas to Malaga airport. Driver was on time and very helpful. Price was very good .I will definitely use again when in Spain .

Date of experience: September 2019
Thank Mombasa_12
Reviewed 1 week ago via mobile

Another smooth and excellent experience with Eurotunnel. Our dog checked in and then us and straight through border checks and security no problems. Train was on time so all in all a relaxed end to our French adventure. Roll on next year.!

Date of experience: September 2019
Thank 609graemeb
Reviewed 1 week ago

What an easy place to rest before onward travel. The place has all that you need before onward travel

Date of experience: June 2019
Thank Don W
Reviewed 1 week ago

We were booked in at 9.20 to depart from Folkestone and arrived at 9.04 because of a major accident on the M40. We were then rescheduled at 11.40. I went to speak to the customers' sevices to explain the situation but they did not want...More

Date of experience: August 2019
Thank RonCa29
Reviewed 1 week ago

Third time we've used the tunnel and the french side need more staff to ensure that you are directed through security in the order that you arrive, yet again it appeared to be a free for all and rather chaotic

Date of experience: September 2019
Thank jezbar50
Reviewed 2 weeks ago

We were probably travelling at one of the busiest times of the year (19.00 on 2 September) and this was the first time our dog had travelled in Europe. OK it was busy but there was nothing wrong with the service. Taking our dog through...More

Date of experience: September 2019
Thank hawkes2an
Reviewed 2 weeks ago via mobile

We travelled on the 30th August, early evening. Everything went smoothly and we managed to get on an earlier crossing. Well done Eurotunnel.

Date of experience: August 2019
Thank LoveToLeaveCoventry
Reviewed 2 weeks ago

Arrived at Eurotunnel Calais last night 1st sep 2019 for an 8.30pm train two hours early we still hadn't gone through passport control at 8.30pm we were told not to worry we will be on the next train only the to be ferried into the...More

Date of experience: September 2019
1  Thank williamdale2018
Reviewed 2 weeks ago via mobile

We arrived 3 hours early on Saturday 31st August at 9.15pm for our 00.20 crossing on 1st September. We know this is a busy time of year but did think arriving some early we would have plenty of time for bite to eat and a...More

Date of experience: August 2019
1  Thank paular152
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Questions & Answers
Ask a question
August 3, 2018|
AnswerShow all 15 answers
Response from UkWelltravelled09 | Reviewed this property |
I was conned out of flexi last year and never used them since I was in France and wanted to make a booking over the phone The person I spoke with was English speak so cannot blame it on the language barrier! I was asked... More
May 25, 2018|
AnswerShow all 6 answers
Response from Alkarouni | Reviewed this property |
It is the same day? Try checking in earlier and they will give you earlier options if available. In my case , we were offered an earlier slot. If you are referring to a different day I am not sure.
February 21, 2018|
AnswerShow all 8 answers
Response from deanh206 | Reviewed this property |
You remain in your car for the whole crossing. This takes approximately 30 minutes.