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Dolphin Divers

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Ko Chang, Thailand
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About Dolphin Divers
The only one dive center in Koh Chang on the 5 star resort and offer diving by private speed boat and luxury yacht trip.
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Hours Today: 7:00 AM - 9:00 PM
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Mike S wrote a review Jan 18
Winkel, Switzerland196 contributions129 helpful votes
Pavel and Sacha are nice till you pay. After payment they bring you, with a rotten Speedboat to dive spots near the shore with poor visibility. We booked a 2 dive trip. The first dive was a catastrophe - 1m visibility and a lot of waves. We had to wait on a boat with huge waves till Pavels finished his 2nd Dive with a student - to us it was sold as a 2 dive trip! Our second dive (his 3rd) we couldn’t anymore as we become see sick while waiting 3h in the middle of high waves. Even then, the shore was 1 km away he refused to bring us back on land and we had to wait another hour. The worst, we stayed at the same dive spot and also the student was unhappy as the view didn’t improved and Pavels denied to move to another place (I believe it was to save petrol)! NEVER AGAIN - we felt very unsave and can‘t recommended Dolphin Divers - read our other reviews- we definitely aren’t fake or review with 1 star if the service was moderate.
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Braunies wrote a review Jul 2020
6 contributions5 helpful votes
I went on a private full day boat trip with Dolphin Divers and they were great. I told them exactly what I wanted (2 dives for me, snorkelling for my wife and 2 children. They were very helpful and proactive per email to get everything organised. And the trip itself was great with good dive sites, snorkelling sites and lunch on board. My dive instructor, Pavel, was great, enabling seamless dives and a fun time for the whole family.
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Date of experience: July 2020
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Response from dolphindiversTH, Owner at Dolphin Divers
Responded Aug 22, 2020
Wow! thank you so much for your amazing reviews, we really happy to know all your comment about our service, diving is relaxing time, and we're pleased to offer the best what we can. Always welcome to Dolphin Divers. Have a great weekend :) Regards, Sacha Ulmer
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Mathias a wrote a review Mar 2020
3 contributions1 helpful vote
For a start, I gotta say my friend had a good experience scupadiving with dolphindivers and that was the reason we wanted to go snorkeling with them. We called day before and asked for private boat for 4 people. Next day we went to boat, we found out there was coming people from other hotel in same trip. Ok, couple of nice people wont ruin our day.. But next we found out that the boat and driver had nothing to do with dolphindivers, so it was the same freakin trip we could have bought from our hotel. Last drop was that we found out that the other couple had got their trip from their own hotel 500bht/person and price from dolphindivers was 800bht/person. Snorkeling trip was ok, 3 spots/half day. Last site was the best but nothing special. We were really dissapointed, because we wanted to go snorkeling with professional diving company, who would show us the best places. And we thought we would go with professional boat with good gear. They didn't even have fins on their boat. The trip we made was nothing like that, so i wouldn't choose dolphindivers again. We couldn't go diving this time because we had flight next day, but i really would find another operator next time. You have to be able to trust your operator.
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Date of experience: March 2020
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Response from dolphindiversTH, Owner at Dolphin Divers
Responded Mar 22, 2020
Hi, I am very sorry about this situation. Our diving boat and staff were busy on that day and we have to use the service of another company. Our staff should, of course, inform you about that and charge you adequately for what we were offering. I already conducted an explanatory talk with the person responsible for this situation. So we are sure that it will never happen again. One more time we are very sorry and wish you safe travel home. Best regards, Sacha Ulmer
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laurawittmann86 wrote a review Mar 2020
2 contributions
For us it was the first diving experience ever. And we felt very comfortable and safe with your guide. :)
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Review collected in partnership with this attraction
Date of experience: February 2020
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Response from dolphindiversTH, Owner at Dolphin Divers
Responded Mar 10, 2020
Hi Thank you so much for your nice review! Happy to dive with you as well. Best regards, Sacha Ulmer
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stephen b wrote a review Mar 2020
1 contribution1 helpful vote
Wednesday 04/03/2020 You would think a company like Dolphin would use weather apps, 1m visibility at best, all I was doing was following a set of fins so not to get seperated or lost. Second dive the set of hired regs, the mouth piece came away from the regs. I suppose it pays to have your own kit.
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Date of experience: March 2020
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Response from dolphindiversTH, Owner at Dolphin Divers
Responded Mar 7, 2020
Thank u for your time to give that review. We will check all our regulators to be sure this will not happen again. But I must remind also that all certificate divers should check all equipment before jump in the water. About visibility, we can do nothing about it and most divers ( real divers ) understand that. There is no app that will predict what visibility will be around Koh Chang next day. It would be nice if there is one but sadly there is not. Best regards, Sacha Ulmer
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