We stayed as family twice this season, around Christmas and one long weekend in January. Skiing was good overall, with many more trails open in January and good quality of snow. Surprisingly we enjoyed Mt. Ellen even more than Lincoln, due to better variety of blue runs that my children liked. Lincoln Peak needs to increase blue runs quantity in my view. Food is good at Lincoln Peak - we liked Rumble's a lot, good service, very good food, although very pricey. Stay away from Waltz Pub

It is a great trip between the two giant mountains riding the Slidebrook Express high speed detachable chair, and really nice to only have to park the car once to ski both resorts. The 2.5 mile ride takes 13.5 minutes to traverse, and there's always the hope that you'll see a moose. We skied Mount Ellen for an hour before heading over to Sugarbush for 3 hours and lunch, only to return for another hour at Ellen. The views today from both mountains were outstanding. There was a crowd at the top of Ellen admiring the scenery. Conditions were varied based on where you were on the mountain, in the sun or the shade, and traffic was moderate. We arrived to 34 degree temperatures and left with 44 degrees on the car thermometer. They were racing at Ellen before 9am so we used that slope at the end of the day, and managed to do 19 runs in 5.5 hours on the skis. Our vertical was 23,700 and we covered 22.3 miles. I kept thinking how different this experience was from other times here, and how HUGE the whole resort is. We got a very nice view of all 3 mountains on the ride home on some mountainous dirt road that we found with the GPS. 160 miles each way in the car in 2.5 hours from Deerfield, Mass.

Using our Ikon pass and checking out the resort for a week. Did not arrive at best of time for major rain hit the area on the weekend. We skied Monday to Friday for our pass allowed us 5 days of skiing. The resort is very nice. Beginning of week was a bit messy because of rain. They said online resort was 100% open but there were still alot of black diamond runs that were not. The resort has great runs but some of the lifts are terribly slow. Hopefully new owners will upgrade the slower lifts. There are two mountains you can drive to Lincoln and Ellen. There is a chair that connects the two but was not opened when we were there. Mt Ellen has alot less runs even less because of lack of snow. So went over once. Found chalet food prices expensive and with us being Canadian even more. ex 4.00 for regular size coffee. We started packing our own food. Great chalets though and a couple of restaurants in village. Overall good experience.

We spent Presidents Week at Sugarbush as a family of 5, with all kids under 10. The mountain (Lincoln) was great, varied runs, excellent parks, trees and moguls. Runs to suit abilities from competent to advanced (beginners might be better at Mt Ellen). Lots of parking and the lifts ran smoothly and quickly. Snow camp and ski school were superb. Everyone we met was lovely, friendly and cheerful. 5/5 for the mountain We booked a lodge at Club Sugarbush, because we wanted quick access to the mountain and for the kids to be able to have a swim after skiing. This was not so good. The lodge (#33) was a little tired, with chipped paint, cigarette burns on the sofa, ripped upholstery and stained bedding in the closets. The size and layout was great: large master suite with sitting area and two upstairs bedrooms. All en suite. The open-plan kitchen, living and dining room was cozy and family-friendly. 3/5 for the lodgings The ‘Health Center’ swimming pool and gym was pretty bad. The saltwater pool was so cloudy you could not see the bottom. Paint was flaking off the walls and the family changing room was like an old scout hut. We went once, left quickly and didn’t go back. You’ll be paying an extra $50 per night for these ‘facilities’. 1/5 for the facilities I wish we’d stayed at a nearby hotel and driven 20 minutes to the mountain. Staying on-resort at Club Sugarbush saved us 15 minutes, but cost a lot and there’s no benefit in resort facilities that are too horrible to use.

Sugarbush has been our go-to resort for a few years now but I am sorely disappointed in their approach to COVID and the Alterra merger. First, I have a number of quad passes left over from last year that could not be used when the resort closed. Apparently they all need to be used by 12/24 or they will expire. Second, Sugarbush excludes adults from purchasing the local Sugarbush Premium pass. Why would anyone want to purchase an EPIC pass (and pay for the privilege) this ski season when travel is shut down? I hope Sugarbush addresses both of these really bad decisions.

Resort run by kids. Bought a weekend ski pass for the 5 of us and a two night stay at the clay Brooke lodge. Firstly after spending an hour online registering all of us with their website about a month before our trip they called us up two nights before our planned arrival at 9pm to say they had lost our information and needed all of it again. Upon arrival nobody could find our ski passes so that was fun walking all around talking to kids who were clueless. Asked for a blender the night before arrival; then again at check in then again after check in. Reserved a table at rumble for dinner and was told we could only have the table for 1.5 hrs because of “covid” whatever that means. Whoever made the reservation has to download the menu and we have to order only through their phone! Thank goodness the skiing is good because their service sucks.

Bought 3 day passes for $169 each and 3 of the major lifts were closed denying access to a good portion of the mountain. I was told we could walk up to one of the peaks if we wanted to access it so conditions were not the issue. Same with the other 2 chairs. If these closures were due to mechanical issues then don’t charge a premium. What we did ski on was good but Trails were a little short.

Truly one of the best mountains in the eastern US. Amazing number of trails, generally great conditions and super staff. We go because of Sugarbush's Boomer Pass which honors senior skiers in a way no other resorts do. It also brings revenue to many of the great restaurant and lodging venues in the area which are reasonable if you can't afford slopeside lodging. Have been coming here for years and will continue to do so as long as the Boomer Pass rewards us old farts.

The phone system is grossly inadequate and impossible to reach a live person. They had a breach of their security system with credit cards and personal information at risk between October 9, 2021 and February 18, 2022. They subsequently sent an email requesting a phone call to fill in the voids so created as they moved to a different portal reservation platform. I responded and was only able to leave a vm. They responded by calling me at 6:32 am. When I returned their call I politely asked that any future calls to me be not made at that hour. The operator's response was"That's our policy". I said "It's totally unacceptable that someone couldn't look at the area code (ARIZONA) and recognize the 3 hour time difference." The retort was "Well that's our policy. My response was "Well that's still unacceptable" to which the response was "I won't have you yelling at me". I wasn't yelling and I hung up. I have lectured on the most important piece of equipment in most businesses-that of the telephone. It is on the telephone that we first interact with a b business AND you never get a second chance to make a first impression. Sugarbush failed!

I purchased 4 single day lift tickets in advance last year and the mountain closed a week before our vacation due to COVID. They refuse to honor our tickets this season. They are the only mountain that will not honor last years passes. It is completely unreasonable and I will not be spending any more money with them. I tried calling their customer service over 10 times and the line never goes through. It just hangs up on me.