Sugarbush Resort
Sugarbush Resort
4.5
12:00 AM - 11:59 PM
Monday
12:00 AM - 11:59 PM
Tuesday
12:00 AM - 11:59 PM
Wednesday
12:00 AM - 11:59 PM
Thursday
12:00 AM - 11:59 PM
Friday
12:00 AM - 11:59 PM
Saturday
12:00 AM - 11:59 PM
Sunday
12:00 AM - 11:59 PM
About
Sugarbush Resort is located in the historic Mad River Valley of Vermont. With two mountains, sixteen lifts, one hundred and eleven trails, three terrain parks, and the 2,000-acre Slide Brook Basin, there is no question that Sugarbush is one of New England’s largest ski areas. Amenities include multiple base lodges, equipment rentals, ski/ride instruction, lodging, restaurants, and retail.
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
Popular mentions
4.5
351 reviews
Excellent
214
Very good
80
Average
23
Poor
14
Terrible
20
181aazz
150 Great Wolf Drive5 contributions
Feb 2020 • Family
We spent Presidents Week at Sugarbush as a family of 5, with all kids under 10.
The mountain (Lincoln) was great, varied runs, excellent parks, trees and moguls. Runs to suit abilities from competent to advanced (beginners might be better at Mt Ellen). Lots of parking and the lifts ran smoothly and quickly.
Snow camp and ski school were superb. Everyone we met was lovely, friendly and cheerful.
5/5 for the mountain
We booked a lodge at Club Sugarbush, because we wanted quick access to the mountain and for the kids to be able to have a swim after skiing. This was not so good.
The lodge (#33) was a little tired, with chipped paint, cigarette burns on the sofa, ripped upholstery and stained bedding in the closets. The size and layout was great: large master suite with sitting area and two upstairs bedrooms. All en suite. The open-plan kitchen, living and dining room was cozy and family-friendly.
3/5 for the lodgings
The ‘Health Center’ swimming pool and gym was pretty bad. The saltwater pool was so cloudy you could not see the bottom. Paint was flaking off the walls and the family changing room was like an old scout hut. We went once, left quickly and didn’t go back. You’ll be paying an extra $50 per night for these ‘facilities’.
1/5 for the facilities
I wish we’d stayed at a nearby hotel and driven 20 minutes to the mountain. Staying on-resort at Club Sugarbush saved us 15 minutes, but cost a lot and there’s no benefit in resort facilities that are too horrible to use.
The mountain (Lincoln) was great, varied runs, excellent parks, trees and moguls. Runs to suit abilities from competent to advanced (beginners might be better at Mt Ellen). Lots of parking and the lifts ran smoothly and quickly.
Snow camp and ski school were superb. Everyone we met was lovely, friendly and cheerful.
5/5 for the mountain
We booked a lodge at Club Sugarbush, because we wanted quick access to the mountain and for the kids to be able to have a swim after skiing. This was not so good.
The lodge (#33) was a little tired, with chipped paint, cigarette burns on the sofa, ripped upholstery and stained bedding in the closets. The size and layout was great: large master suite with sitting area and two upstairs bedrooms. All en suite. The open-plan kitchen, living and dining room was cozy and family-friendly.
3/5 for the lodgings
The ‘Health Center’ swimming pool and gym was pretty bad. The saltwater pool was so cloudy you could not see the bottom. Paint was flaking off the walls and the family changing room was like an old scout hut. We went once, left quickly and didn’t go back. You’ll be paying an extra $50 per night for these ‘facilities’.
1/5 for the facilities
I wish we’d stayed at a nearby hotel and driven 20 minutes to the mountain. Staying on-resort at Club Sugarbush saved us 15 minutes, but cost a lot and there’s no benefit in resort facilities that are too horrible to use.
Written March 7, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Andrew C
1 contribution
Feb 2020
Sugarbush has been our go-to resort for a few years now but I am sorely disappointed in their approach to COVID and the Alterra merger. First, I have a number of quad passes left over from last year that could not be used when the resort closed. Apparently they all need to be used by 12/24 or they will expire. Second, Sugarbush excludes adults from purchasing the local Sugarbush Premium pass. Why would anyone want to purchase an EPIC pass (and pay for the privilege) this ski season when travel is shut down? I hope Sugarbush addresses both of these really bad decisions.
Written November 19, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
fldude
Fort Lauderdale2 contributions
Feb 2021 • Family
Resort run by kids. Bought a weekend ski pass for the 5 of us and a two night stay at the clay Brooke lodge. Firstly after spending an hour online registering all of us with their website about a month before our trip they called us up two nights before our planned arrival at 9pm to say they had lost our information and needed all of it again. Upon arrival nobody could find our ski passes so that was fun walking all around talking to kids who were clueless. Asked for a blender the night before arrival; then again at check in then again after check in. Reserved a table at rumble for dinner and was told we could only have the table for 1.5 hrs because of “covid” whatever that means. Whoever made the reservation has to download the menu and we have to order only through their phone! Thank goodness the skiing is good because their service sucks.
Written February 26, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Bill K
1 contribution
Jan 2021 • Family
Bought 3 day passes for $169 each and 3 of the major lifts were closed denying access to a good portion of the mountain. I was told we could walk up to one of the peaks if we wanted to access it so conditions were not the issue. Same with the other 2 chairs. If these closures were due to mechanical issues then don’t charge a premium. What we did ski on was good but Trails were a little short.
Written January 11, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
FenwickBill
Silver Spring, MD215 contributions
Jan 2020
Truly one of the best mountains in the eastern US. Amazing number of trails, generally great conditions and super staff. We go because of Sugarbush's Boomer Pass which honors senior skiers in a way no other resorts do. It also brings revenue to many of the great restaurant and lodging venues in the area which are reasonable if you can't afford slopeside lodging. Have been coming here for years and will continue to do so as long as the Boomer Pass rewards us old farts.
Written February 4, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
roger a
tucson1 contribution
May 2022
The phone system is grossly inadequate and impossible to reach a live person. They had a breach of their security system with credit cards and personal information at risk between October 9, 2021 and February 18, 2022. They subsequently sent an email requesting a phone call to fill in the voids so created as they moved to a different portal reservation platform. I responded and was only able to leave a vm. They responded by calling me at 6:32 am. When I returned their call I politely asked that any future calls to me be not made at that hour. The operator's response was"That's our policy". I said "It's totally unacceptable that someone couldn't look at the area code (ARIZONA) and recognize the 3 hour time difference." The retort was "Well that's our policy. My response was "Well that's still unacceptable" to which the response was "I won't have you yelling at me". I wasn't yelling and I hung up.
I have lectured on the most important piece of equipment in most businesses-that of the telephone. It is on the telephone that we first interact with a b business AND you never get a second chance to make a first impression. Sugarbush failed!
I have lectured on the most important piece of equipment in most businesses-that of the telephone. It is on the telephone that we first interact with a b business AND you never get a second chance to make a first impression. Sugarbush failed!
Written May 17, 2022
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Tellittrue21
3 contributions
Feb 2020
I purchased 4 single day lift tickets in advance last year and the mountain closed a week before our vacation due to COVID. They refuse to honor our tickets this season. They are the only mountain that will not honor last years passes. It is completely unreasonable and I will not be spending any more money with them. I tried calling their customer service over 10 times and the line never goes through. It just hangs up on me.
Written January 25, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Holly W
9 contributions
Dec 2019
Loved this program! As two people who had never skiied before, the First-Timer Fast Tracks lessons were EXACTLY what my friend and I needed. $165 included ski poles, boots, ski rentals, lift passes, AND 2 hours of lessons in the morning and 2 in the afternoon. The instructors were incredibly friendly and made sure everyone felt comfortable as we learned. The time was an absolute blast and I'd recommend it to all first-time skiiers!
Written February 20, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
George B
Cohasset, MA4 contributions
Feb 2020
In the Green Mountain Lounge at the Mt Ellen lodge, enjoyed the roaring fire and an excellent sax/ bass / lead/ drum band singing Steely Dan etc. Nice vibe, very relaxed on a single-digit ski day. Excellent Montreal Burger and Arkansas Burgers served by the attentive wait staff.
Written February 22, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Guest
4 contributions
Mar 2020
This season (2019/'20) my wife and I spent $1269 for our passes. Next year the only comparable pass available to us (Ikon) will cost $2,117. That is a 67% price increase - not coincidental that the 2020/'21 season will be the first under Alterra ownership.
Please don't insult our intelligence by offering the rebuttal that the Ikon roster has all this value. It's a dirty trick to eliminate a Sugarbush-only pass, plain and simple. This is the kind of corporate greed that has no place in Vermont or in our valley. Shame on you.
Colin
Warren, VT
Please don't insult our intelligence by offering the rebuttal that the Ikon roster has all this value. It's a dirty trick to eliminate a Sugarbush-only pass, plain and simple. This is the kind of corporate greed that has no place in Vermont or in our valley. Shame on you.
Colin
Warren, VT
Written March 11, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi, we are travelling from London to Sugarbush on 26/12. We get into Boston Logan around 17:30 but our friends land around 20:30. What are our best options for:
A) Waiting for their flight?
B) Seeing stuff in area before they arrive?
C) Travelling on a little way and waiting somewhere?
We are hiring a car and will have luggage.
Written August 23, 2024
Emelia
Lebanon, New Hampshire
Anyone know if rentals are size-inclusive? Wondering if they have boots available for those with wider calves.
Written December 28, 2023
Is the Spa at Sugarbush Vt. open to outside guests; if so what are the fees and is the pool included?
Written September 18, 2019
SugarbushVT
Warren, Vermont
Thanks for the question! Pool and hot tub are included in the fees. Here they are:
Daily Membership Fee: Includes group fitness classes
(Excludes all courts and Rock Gym)
Adult - $18 (ages 19 & up)
Junior - $15 (ages 7 - 18)
Child - Ages 6 and under are free with a paying adult
Massage is an additional charge.
Written September 19, 2019
Hello! Does the spa at sugar bush do hair cuts/styling? does it have a salon? I am looking for a place near waitsfield to get my hair done for my wedding!
Written May 12, 2017
I am sorry I am not sure on that.
Written June 10, 2017
Does anyone know the extent of the equipment rental at Sugarbush?
Is the equipment high quality? Cost of full daily package?
Thanks
Written January 2, 2017
Does anyone know the extent of the equipment rental at Sugarbush?
Is the equipment high quality? Cost of full daily package?
Thanks
Written January 2, 2017
Seems like a large quantity of rentals. The mountain is really all about attracting people and I think they would be able to help you with whatever your looking for! Enjoy.
Written January 3, 2017
This apartment with white kitchen looks really looks great. Can you please tell me what TYPE of room this is called? This type of room looks perfect for my family. Thank you in advance.
Written December 27, 2016
Sorry, we did not need to rent equipment but their staff was very friendly, give them a call, I am sure they would help you
Written January 4, 2017
Where is The bottom of the new valley house chairlift located ...is it below the lodge so u can walk to it
Written November 19, 2015
SugarbushVT
Warren, Vermont
The base of the the Valley House Lift is on the downhill side of the Valley House Lodge, right next to the Mushroom, so yes it is much easier to walk to than the old lift. We'll see you this winter!
Written December 7, 2015
I could not find this info on your website:
What time are the trails open/closed?
Do you have half day lift tickets?
Are there ticket packages that include lift tickets + access to the Sugarbush Health & Racquet Club?
Thanks
Written February 20, 2015
SugarbushVT
Warren, Vermont
Yes the previous response is correct. Lift hours can all be found on our snow report, with hours ranging from 8 AM openings for some on weekends and 9 AM for others. All lifts are closed by 4 PM. We do offer 1/2 day tickets for the afternoon. Visit our website for all the details.
Written February 23, 2015
Michele B
Ridgefield, Connecticut
Is there a quiet place to take a phone call somewhere in the lodge?
Written January 7, 2015
Hi Michele,
Not that I could see. The lodge at Mt. Ellen was very crowded and while I did not go in the lodge at the main mountain, based on the line I saw for the chair lift I would find it hard to believe that the lodge there was not equally as crowded.
Written January 8, 2015
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