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Alpine Bike Works

26 Reviews
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Alpine Bike Works

26 Reviews
Sorry, there are no tours or activities available to book online for the date(s) you selected. Please choose a different date.
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lamont d wrote a review Sep 2020
Berlin, Connecticut2 contributions1 helpful vote
Tony went way overboard in finding a bike for my daughter! Excellent customer service and great Price ! We got so Lucky finding this place !The gang over at Alpine Bikes we’re so patient with us ! We couldn’t be happier!
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Date of experience: September 2020
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mckovatch wrote a review Aug 2020
1 contribution
Alpine Bike Works goes above and beyond any and all expectations. They provide phenomenal timely professional service. They stock the latest bikes and gear and are extremely knowledgeable. I appreciated the great communication and friendly environment and look forward to doing business again in the future. I highly recommend this incredible bike. Thanks Tony, Alex and Peter, etc. for taking care of the needs of our family. We appreciate all that you have done for us! Mike
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Date of experience: August 2020
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Paula G wrote a review Aug 2020
Methuen, Massachusetts, United States1 contribution
Seriously the best bike shop I have done business with. Honest, thorough, easy to do business with. Highly recommend.
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Date of experience: August 2020
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Scott M. wrote a review Jun 2020
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Not good! I called Alpine Bike Works on Friday June 12th. I was told they had one Santa Cruz Megatower CS X-large bike in stock; however, it was still in the box. I stated that I would be stopping by on the morning of Sunday the 14th to check it out and purchase it. I was told the bike would be ready and waiting for me. I arrived at the shop on Sunday 11am only to discover the bike had not been pulled, unboxed and assembled yet—a process that takes between an hour to an hour and a half. I had just driven 96mi/2 hours to get there only to learn they failed to follow through with having the bike ready & waiting. As I left the shop, the Owner stopped me outside stating that he wanted to “help me”. I asked him what exactly he meant by that, to which he responded “I’ll have the bike built for you right now.” Now, I’m thinking to myself this guy didn’t have time to get it right prior to my arrival; yet, suddenly has found the time—My Time—to get it right after my arrival? Really? That’s how it’s done? I told the Owner I don’t do business like this. No reputable business does. Since when did it become acceptable to presume upon a potential customers time? My plans for the day did not include waiting 1 1/2 hours for a bike build. This guy didn’t even offer to buy me a cup of coffee while I waited. Furthermore, what prevented them from calling me ahead of time to inform me the bike wouldn’t be ready & waiting? They had a day and a half! Also, I couldn’t help but wonder as I drove home, if the Owner lost sight of the fact that as a paying customer, I was there to Help him and not the other way around. He needed to sell the bike; I don’t need to buy. Lastly, if they can’t be counted upon to assemble a bike when they said they would, or at least make a simple heads-up courtesy phone call, then what is there to make me think they can follow through with anything else? I can only imagine the headaches were there to be a warranty issue or a simple return. Not Good! Scott M. Colchester, Vt.
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Date of experience: June 2020
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Myles123 wrote a review Mar 2020
Vermont3 contributions1 helpful vote
I have bought two fat Bikes from Tony-great guy to deal with-always treats you well. Service is excellent !! Highly recommend this store and bike selection is AMAZING !! They definitely have the best choices for rides around!! Thank you Kevin
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Date of experience: April 2019
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