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This was an awesome experience to say the very least. James and Cassidy made this memorable, exciting and eye opening. Who would have though one of these UTV’s could scale a rock wall. It was our first time driving a UTV, and while we were nervous of rolling it, they gave great instructions and made sure we were good at each challenge. Thanks so much guys. For future riders: you get very dusty so bring change of clothes if you plan on doing anything right after and ladies, don’t forget a hair tie.…
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Date of experience: October 2020
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Responded 3 days ago
Glad you had a memorable time on your tour, and felt comfortable with your guides. Hope you visit us again soon. Thanks for the review!
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We had such a wonderful experience on this tour. James and Cassidy were great guides and made the trip even better. We will definitely return for more.
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Date of experience: October 2020
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Responded 3 days ago
Happy to hear you had a fun time on your tour. Hope to see you again soon. Thanks for the review!
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Just wrapped up a 4hr tour with James and Casidy as a birthday gift from my family. One of the best adventure experiences that I’ve ever had! Combination of dune running, rock crawling, technical rock and sand switchback driving, but none of this would have been the same without the incredible expertise of James and Casidy! Cant speak highly enough for their guidance and laid back attitude. If you’re visiting the Zion area and looking for a break from hiking and sightseeing in the parks, you’d be crazy to miss this opportunity!…
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Date of experience: October 2020
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Responded 3 days ago
Glad you had a great Birthday adventure! We will be sure to let James and Cassidy know you enjoyed their company. Thanks for the review!
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So much fun. Rented a UTV vehicle, party of 4. Exhilarating ride through the sand dunes, twist and turns. James and Cassidy were our guides in the lead vehicle. They explained in great detail how to maneuver some of the more difficult uphills/turns. Both of the guys took turns driving and did a great job. Would recommend. 😊…
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Date of experience: October 2020
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Responded 3 days ago
Glad you had an exhilarating tour! Thank you for the review!
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It's very unfortunate that I have to leave a 1 star review but the customer service here is awful. Specifically Randall, the owner, which is even more disappointing. We drove down for an adventurous birthday weekend trip and were very much looking forward to riding some UTV's. So you can imagine the excitement when we were able book 3 of the 4 seater UTV's for our group of 9 a few days before our trip. The day of our scheduled tour we went for a hike at Zion earlier in the day and had a shuttle booked to take us up and bring us back from our hike. Unfortunately the shuttle ran into some problems and arrived late picking us up. Part of our group had skipped out on the hike and arrived early for our scheduled UTV tour time. They then informed the owner the rest of the group was coming soon but we were running a bit behind (20 min) due to unforeseen circumstances. The owner told our group we would not be able to do the tour. I asked to speak with the owner, knowing we were at fault for our late arrival but wanting to figure out what the best thing to do would be and how they would be able to accommodate us. The owner immediately came off rude and told us we could not do the tour that we would not make it. Completely understand, okay, so what next? Are we able to be refunded or even partially refunded? The owner with the same demeanor stated "No. Absolutely not." (I am a little upset at this point at his manner of speaking) Okay, then possibly we can reschedule or be fit in to another time slot for a different day? His reply "Sure we can fit you in for another day, you guys will need to pay full price again for that day." -- Surely you would think there would be some way to be accommodated for a 20 minute late arrival after spending ~$930. Especially when there is no policies anywhere on their website in regards to late arrival. I have to share, I am still very appalled at some of things the owner said to me (I'm also not the type of person to complain or raise my voice). He in no way wanted to accommodate or help us. The way he saw it was he already had our money and there was nothing we could do about it so he didn't need to act/speak politely. At one point even stating " we are going to keep every penny we get." Ultimately, I am not upset that we didn't get to ride the UTV's. What I am most upset about is how a business owner can be so arrogant and ill-mannered and cannot accommodate what should be the most important thing to a business, and that is us, the customer. To those looking to book UTV's, spend your money on a good hearted business. There are plenty out there. :) In response to Randall: I fully understand, so then policies need to be listed on your website regarding late arrivals to let your customers know this. If you are referring to us not being 30 minutes "early" for our 5pm scheduled tour time, you are right we were not early, we were 20 minutes late and arrived at 5:20pm. After how disrespectfully you spoke to me, I don't understand how any person would stay for your tour and that is why the 2 members of my group left. Please learn how to better accommodate your customers in these situations, at a very minimum be polite and a update your policies. Wishing you the very best, but people need to know this.…
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Date of experience: October 2020
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Responded 1 week ago
Unfortunately, when clients show up 53 minutes late for a tour, we are unable to issue a refund or hold the rest of the group up to wait for late arrivals. We turn away a lot of business to other people when we are fully booked. Which was the case in this situation. We did offer to allow the 2 people out of the 9 of the group that were on time to go on the tour. However they declined. You have to understand from a business standpoint that we have these policies in place for a reason. Sorry you were late and were not able to go on your tour and see what our company has to offer. It's unfortunate that you gave us a one star review, when this really was not our fault, and we were just following our late policy.
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