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A R wrote a review Jan 1
1 contribution
Am on the shuttle right now, booked a ticket from beaver dam, Arizona to Idaho Falls. Shuttle ran late and so at the airport we were hustled off the first shuttle and into the 2nd without an opportunity to eat or use the rest room! Our last break was 3.5 hours ago in Fillmore , Utah. Will NEVER use this service again, for the $140 I paid i should have rented a car. Never mind there are no seat belts in this shuttle and no one wears their mask :/
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Date of experience: January 2021
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Liz P wrote a review Nov 2020
Durango Mountain, Colorado1 contribution1 helpful vote
I used the shuttle on Friday, October 30th. I appreciated the friendly woman I talked with on the phone to help me find the airport pickup spot, as that wasn’t clear on the reservation email. She appreciated the feedback and said she’d elevate it for future customers. The shuttle was on time and clean and the driver was friendly. My main concern and I why I’m writing this review about Salt Lake Express relates to safety. The driver did not wear his mask while in the shuttle. He would put it on when he got out, walked around the van, and then opened the door to customers. It was incredibly disappointing that the driver wouldn’t wear his mask in such a confined space. The driver also didn’t address another customer who wore her mask under her nose, which obviously is unsafe. Throughout the day, including while waiting for the shuttle and riding in it, I received several emergency alerts on my phone about rising COVID numbers in Utah. I hope this feedback promotes Salt Lake Express to be more safety conscious for its customers and the SLC community.
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Date of experience: October 2020
1 Helpful vote
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Carl S wrote a review Oct 2020
Bellevue, Washington1 contribution2 helpful votes
Rode with St George Express (Salt Lake Express) from St George to Las Vegas airport. Despite the fact it's a 2+ hour ride in an enclosed van with windows that do not open, so recirculating air, face mask use was not enforced. Before leaving St George a woman in the row in front of me was not wearing a mask and was coughing. I asked her to please wear a mask and she replied she's not sick, she's been coughing for years. I exited the van and talked to the driver who was still outside and asked that he enforce mask usage. He asked me if I wanted him to do that, and I said yes. I thought he would, but he did not do so once underway, and coughing lady did not put a mask on the entire ride. I should have refused to ride but I needed to make a flight. From reading the website I had thought that St George Express was enforcing mask usage but on reading it again, it is written vaguely. It is completely irresponsible to offer transportation that is 2+ hours in length in an enclosed vehicle with windows that do not open without requiring mask usage.
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Date of experience: October 2020
2 Helpful votes
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Robert wrote a review Jun 2020
1 contribution
Jeronimo Ortega is a great guy! He is a safe driver and interesting to talk to with when riding the shuttle. I'd highly recommend Salt Lake Express if he is driving.
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Date of experience: March 2020
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Daniel A wrote a review May 2020
1 contribution1 helpful vote
One of the Reps, Kiersten helped me get a ride on the Salt Lake Express recently. Each time I get a ride the Reps have been courteous and efficient. Salt Late Express does awesome work. The buses are clean and they have never failed to get me where I need to go at an acceptable time. They have even started cleaning the buses with hospital grade cleaning and offering masks ever since Covid-19 (one of the drivers told me on my last trip). They are awesome! If you need a ride anywhere in their area, I highly recommend them!
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Date of experience: April 2020
1 Helpful vote
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