Deer Creek Island Resort
Deer Creek Island Resort
4
9:00 AM - 7:00 PM
Monday
11:00 AM - 7:00 PM
Tuesday
11:00 AM - 7:00 PM
Wednesday
11:00 AM - 7:00 PM
Thursday
11:00 AM - 7:00 PM
Friday
9:00 AM - 7:00 PM
Saturday
9:00 AM - 7:00 PM
Sunday
11:00 AM - 7:00 PM
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Deer Creek Island Resort
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Most Recent: Reviews ordered by most recent publish date in descending order.
Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.
4.0
69 reviews
Excellent
45
Very good
9
Average
3
Poor
5
Terrible
7
Andrew F
Fulshear, TX29 contributions
Jul 2021
We had a family outing at Deer Creek Reservoir on the Monday after 4th of July. With 14 in our party, the XL Premium Pontoon Boat was our choice for a two-hour rental along with two Waverunner Deluxe Jet Skis and it could not have been better! We arrived early to enter the State Park ($20 Parking Fee) and went right to the Marina to check in our whole group and sign electronic waivers which had previously been started online weeks before. After a thorough driver education briefing and a vehicle condition inspection by the Marina staff, the two jet skis were dropped in the reservoir right on time. However, the XL Premium Pontoon Boat got delayed due to the heavy volume of traffic on the boat ramp so we were nearly 30 minutes delayed getting on the reservoir lake. From there, the next two hours were a true joy for our children and grandchildren. They were able to swim, slide off the pontoon boat two-story slide, switch off on riding the jet skis, and tour the lake on a very luxurious ride. I recommend this same trip for anyone visiting the Heber City area with a party of more than ten! Avery memorable day for the entire family!
Written July 6, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
MikeSFSanFrancisco
San Francisco82 contributions
Aug 2020 • Couples
The owner was quite condescending about our asking why the rental staff were not wearing a mask when dealing with the public. The title was what he said also indicating that the county he does not require masks.
Poor customer service logic in my opinion!
In a positive note he did upgrade us to a bigger, better boat when the one we rented had engine start problems, a situation that would have been quite challenging if we could not restart if we were in the middle of the lake.
When we came back there was a significant crowding at the dock and we were told we caused rudder damage “on the rudder which he claimed was brand new.”
The extra charge was $100 which is 1/3 of a new rudder. How would we know and no proof of damage was shown!
So we paid it and thought of it as a small payment towards the upgrade they had to make
We also rented a wave runner and had pretty good experience with it
I would recommend getting insurance which we did get but (our fault) never inquired if it covered the damage.
So if you are concerned about face masks “stay home!”
The nearby town restaurants required face masks BUT perhaps they are in another county!??
Also, the instructions on using the equipment were given but seemed cursory at best
Caveat Emptor
Poor customer service logic in my opinion!
In a positive note he did upgrade us to a bigger, better boat when the one we rented had engine start problems, a situation that would have been quite challenging if we could not restart if we were in the middle of the lake.
When we came back there was a significant crowding at the dock and we were told we caused rudder damage “on the rudder which he claimed was brand new.”
The extra charge was $100 which is 1/3 of a new rudder. How would we know and no proof of damage was shown!
So we paid it and thought of it as a small payment towards the upgrade they had to make
We also rented a wave runner and had pretty good experience with it
I would recommend getting insurance which we did get but (our fault) never inquired if it covered the damage.
So if you are concerned about face masks “stay home!”
The nearby town restaurants required face masks BUT perhaps they are in another county!??
Also, the instructions on using the equipment were given but seemed cursory at best
Caveat Emptor
Written August 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Fanny N
1 contribution
Aug 2020
Great rental wakeboard/waterski boat and the reservoir was not crowded on an August Friday. We booked only 3d in advance when the Jordanelle reservoir rentals were entirely booked up. Friendly and helpful staff and no hassles.
Written August 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Onicron77
1 contribution
Jul 2020 • Family
We rented 3 boats at Deer Creek. While the boats were fine and the location was great, they ripped us off. We had reserved months in advance given that we were coming in from out of state and we were promised that we could get a rain check if the weather didn’t cooperate.
When we saw the weather report turn unfavorable we tried to call to reschedule but couldn’t get through to anyone, so we showed up at our scheduled time and asked again, but were encouraged to head out on the lake to give it a try and we’re again told that we could cancel and get a rain check on the remaining time if the weather was too bad. We took them at their word, and gave it a shot but a thunderstorm rolled in and the conditions were unsafe so we returned to the dock, checked back in and asked for a rain check for the remaining time. The owner refused to offer a rain check despite the fact that the weather policy was on the receipt and instead offered me a credit for a few hours if I made a minimum purchase of 2 hours on a future rental. This is not a rain check. The owner was condescending and rude and strongly implied that I was foolish for not rescheduling and that I didn’t know how to check the weather forecast. I explained that I tried to reschedule the day prior but couldn’t get through on the phone. Again, I was not asking for a refund, but he was unwilling to honor the rain check that was promised.
To add insult to injury, the next day I saw a charge on my credit card for 4 Deer Creek hats that I did not buy or authorize. When we called to dispute it we were told that the manager asked them to charge it to our account. Unacceptable, unprofessional, dishonest and illegal. Now I have to dispute the charge with my cc company. Glad I spent over $2k to get ripped off and taken advantage of. Argh.
When we saw the weather report turn unfavorable we tried to call to reschedule but couldn’t get through to anyone, so we showed up at our scheduled time and asked again, but were encouraged to head out on the lake to give it a try and we’re again told that we could cancel and get a rain check on the remaining time if the weather was too bad. We took them at their word, and gave it a shot but a thunderstorm rolled in and the conditions were unsafe so we returned to the dock, checked back in and asked for a rain check for the remaining time. The owner refused to offer a rain check despite the fact that the weather policy was on the receipt and instead offered me a credit for a few hours if I made a minimum purchase of 2 hours on a future rental. This is not a rain check. The owner was condescending and rude and strongly implied that I was foolish for not rescheduling and that I didn’t know how to check the weather forecast. I explained that I tried to reschedule the day prior but couldn’t get through on the phone. Again, I was not asking for a refund, but he was unwilling to honor the rain check that was promised.
To add insult to injury, the next day I saw a charge on my credit card for 4 Deer Creek hats that I did not buy or authorize. When we called to dispute it we were told that the manager asked them to charge it to our account. Unacceptable, unprofessional, dishonest and illegal. Now I have to dispute the charge with my cc company. Glad I spent over $2k to get ripped off and taken advantage of. Argh.
Written July 23, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ryan G
3 contributions
Jul 2021
This was one of the best family vacations we have ever had. All of the staff were great to work with and super knowledgeable and friendly. We rented a surf boat, wave runners and paddle boards over a two day time span and everything worked great. I highly recommend using Deer Creek Island Resort if you don't own your own boat and want a great day on the lake!
Written July 24, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Jefferson Soua
Salt Lake City, UT1 contribution
Jun 2020 • Friends
We had a great experience next to a resort on Deer Creek Island by renting out the wave runners. Our first hours of experience were in the Sport model, and in the end we ended up using the Deluxe model. The difference in performance between the two is so great that the difference in heat is negligible. I recommend the rental service for sure, and if you have the opportunity do not think twice to choose the Deluxe model.
Written June 15, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Ron
Salt Lake City, UT6 contributions
Jun 2021 • Friends
We were charged an additional $70 after turning in our equipment… the charges were for an additional paddle board and a lost fin. If they had an issue with the equipment we turned in they should have talked to us while we were at their facility instead of at the end of the day when we were an hour away. We payed for two boards we rented for the hour and returned in the same condition (just a little water on them) as we received them.
Be careful if you rent from them and check your credit card for additional charges that they may tack on.
Be careful if you rent from them and check your credit card for additional charges that they may tack on.
Written June 9, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Lori W
Gilbert, AZ6 contributions
Jul 2021 • Family
The customer service at Deer Creek was awesome! We have rented boats on Jordanelle in the past but they were booked the week of our family reunion. We easily rented a pontoon & ski boat, and wave runner at Deer Creek and everyone had a great time. We love how convenient and close the lake is to our cabin at Sundance. The prices are much higher than Jordanelle or Strawberry. Hopefully, the prices next year are more comparable to other reservoir marina rentals. If so, we’ll rent again here.
Written July 12, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Monica B
6 contributions
Aug 2020
These guys are the best! We have been renting different types of equipment from Deer Creek Island Resort for several years now, from Wakeboats to paddle boards. All their equipment is in great shape and the employees make the process so simple. This is a family-run business and they take a lot of pride in their operation. Their customer service is fantastic.
Written August 25, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
JJS-SD
La Jolla, CA30 contributions
Jun 2021
We've rented a performance speed boat to take our teens tubing and wake boarding from Deer Creek Island Resort two summers in a row. Both times have been really fun. The staff is friendly and all about making it a great experience. We did have a small problem with our boat but the team was professional and responsive. We will definitely rent from them again next time we visit Park City.
Written July 4, 2021
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
No questions have been asked about this experience