Whisper Ridge Cat Skiing
Whisper Ridge Cat Skiing
4
Ski & Snow Tours
This location was reported permanently closed
About
Whisper Ridge is a premier Heli and Cat-Skiing provider operating out of Eden, Utah. The company boasts over 70,000 acres of private, skiable terrain nestled in the Wasatch Mountains in Northern Utah. The largest private backcountry ski resort in the world, Whisper Ridge has a fleet of 10 custom PistenBully snowcats, two dedicated B3 and one 205++ helicopters, 50 performance Polaris snowmobiles, and 10 luxury mountain yurts. Located 60 minutes north of Salt Lake International airport. Whisper Ridge provides world-class powder skiing and snowboarding experiences for passionate adventurers from all over the world.
Duration: More than 3 hours
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Detailed Reviews: Reviews ordered by recency and descriptiveness of user-identified themes such as wait time, length of visit, general tips, and location information.


4.0
4.0 of 5 bubbles56 reviews
Excellent
39
Very good
2
Average
3
Poor
4
Terrible
8

JTV
4 contributions
5.0 of 5 bubbles
Jan 2020
We have skied with Whisper Ridge since they opened 5 years ago. We have always had a good time with the guides finding the best possible conditions and runs for each particular day. We have had some issues on different days that we have gone , but Whisper Ridge has always made it right making us loyal customers. They provide a full day of skiing and although some runs are short we often have had 12 runs.
Written January 27, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Thomas Healy
5 contributions
5.0 of 5 bubbles
Jan 2020
Wow What incredible experiences I had at Whisper Ridge this winter. It was so good I went 3 times this season. Nicolette made it all happen smoothly. The staff makes you feel welcomed and very comfortable. Their rental selection is right on Max is the man. Just sit back and relax you are in good hands. The guides hooked us up. Cant say enough about this place. Just come with an open mind and it will be alllllll good. See you next winter.
Written April 12, 2020
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Michael B
Park City, UT55 contributions
2.0 of 5 bubbles
Jan 2017 • Friends
I really don't like giving bad reviews so I will point out the good and bad. Good first. John our guide was great.
When we arrived at 8:00AM we were told that we could only ski the lower less steep tree areas because of avalanche danger. Don't you think when you pay $500 per person that this would have been nice to know before we traveled 2 hours? Also, on the website it says there are a max of 12 people per cat. When we left base we were all full with our 12 and then we are told we will be taking a detour to pick up 2 more at the yurt making it a very tight fit as well as 2 more people to track up the snow. We spent most of our day inside the cat with only 600-800 of vertical each run. Sorry Whisper Ridge I think you need to communicate with your customers better and offer an alternate day if your terrain isn't skiable for whatever reason. They are a new operation and maybe these are growing pains but we paid full price and expected much more. 9 runs average 700 vert is only 6300 ft. I can get that in an hour at Park City on a pow day.
Written January 25, 2017
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Michael B, Thanks for posting your review, we try and do our best to use the feedback to improve. I apologize your cat-skiing experience did not meet up with your high hopes. It sounds like we should have moved your trip to a different day due to avy concerns, which we do frequently with many guest groups. I fully agree with your point on communication. I’m sorry we missed this with you, and it limited your runs/vert. Avy/saftey issues are in some cases a judgement call by the guide in real-time, but many times are known in advance. I believe we’ve improved our logistics and customer engagement since you had your trip, but we’re always looking to get better here. Also, I agree with you on the tight fit the additional members added to the cat-skiing group. While our cats are actually rated for 14 passengers, we max our booking occupancy at 12. If we run into any mechanical issues (happens occasionally with our heavy equipment in the backcountry), we use the extra capacity to ensure all guests have the ability to ski. I apologize this made your trip less convenient/comfortable, and we definitely try to avoid this situation if possible. I am glad you thought your guide John was great. We employ some of the world’s best ski guides and outdoor adventure athletes here at Whisper Ridge. I’ll be attempting to reach out for a quick phone call over the next little bit to see if there are any other details or context that might help us improve even more. Thanks Mike.
Written February 23, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

Josh R
1 contribution
2.0 of 5 bubbles
Jan 2018 • Friends
I am really bummed to write this review. I have tried to work things out with operations manager Wes but after all efforts have failed.

Short version: If you want an exciting day and diverse terrain then please ski elsewhere. It is simply not worth what they charge and we wound up skiing the ‘warm up lap’ all day long. We have had much better experiences elsewhere.

Long version: We skied with Whisper Ridge in late January 2018. After calling the day before to check conditions we were told "hearing great things on the radio". We skied off of the same small ridge all day long, taking the same cat trip back to the top over and over again. All day long! We often crossed our own and others tracks and all runs (verified by my go pro video) were between 40 and 50 seconds long. Whisper Ridge simply didn’t deliver. We reached out to them, multiple times, to ask if the terrain just wasn’t available or if our experience was typical and can’t even get a response at this point. If we were going to be on VERY limited terrain I feel that we should have been informed and not changed the full amount. Very disappointed!
Written January 29, 2018
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Josh R, Thanks for taking the time to submit your review of Whisper Ridge. I’m sorry your cat-skiing day was lackluster. We feel your pain, and apologize for your experience. We clearly should have pushed your trip to a different date, as we did with several guest groups in 2018 due to conditions. We were super eager to ski our guests last year, and likely overestimated our conditions. With over 70,000 acres available in the resort, skiing the same run for a full day must have been the result of cascade of issues (snow quality/quantity, avy/safety concerns, skier ability in a companion group, guide/driver run selection, cat mechanical issues, etc). We hope you’ll try us again. The snow conditions this year have been out of this world. I was out with a group yesterday that skied ~8-10 unique runs without any repeats. I think this experience would be more of our norm, and I apologize again we didn’t deliver for you. I’ll be reaching out with a quick phone call in the next little while to glean any other details that might help us improve. Thanks Josh.
Written February 23, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

DrewWill8
1 contribution
1.0 of 5 bubbles
Feb 2019 • Friends
Extremely disappointed with my Whisper Ridge experience. I would HIGHLY recommend looking elsewhere if you’re interested in cat skiing. We had a group of 12 people (multiple who flew in from out of state) ready to ski for a friends birthday. The night before we were supposed to ski we were informed that our ski day had been canceled. This was after we were promised this could not happen. We were informed that there was nothing they could do (even though there were other groups going out that day). We tried to maintain communication in hopes that we could go later in the week but were constantly ignored and pushed aside by Whisper Ridge management. Major bummer seeing as we were all looking forward to an awesome ski day and had coordinated this trip for months but WR couldn’t work with us and help us get out on the mountain.
Written February 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Brennan
2 contributions
1.0 of 5 bubbles
Feb 2019 • Friends
We booked with Whisper Ridge several months ago. We scheduled and paid for a large group of 12 people for the middle an excursion in the week. Because we each have families are are working professionals, we all made family arrangements and took vacation time for the big event. Two people traveled from out of town to attend. About 14 hours before the excursion we got a call that the cats had broken down and they would not be able to accommodate our group. The owner promised to make it up to us by arranging for something the next day or the day after. That never happened. To make matters worse, the owner's story as to why he could not accommodate us continued to change. Based upon my experience I cannot recommend Whisper Ridge nor would I trust them in the future.
Written February 27, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Paul
Oakland, CA1 contribution
1.0 of 5 bubbles
Feb 2019 • Friends
We opted for Whisper Ridge over Park City Mountain Cats and I sincerely regret it. I grew up in UT but live in CA now. Was flying in for a cat ski day with friends, we booked months ago on the claims that they have the most working cats around.

I get off my flight the night before ski day to learn that our trip was postponed indefinitely because 4 of their 8 cats suddenly broke down. Don't worry, owner Dan Lockwood says. I'll try to get you on the heli tomorrow to make up for it! Nope, never happened. Okay, maybe we can get the cats fixed and slot you in over the weekend! Nothing. And then Lockwood basically disappeared. No updates on the cats, no effort to reschedule our group. He goes dark for 3 days, then cryptically texts us: "sorry, bad cell coverage. will call later." Still nothing. No attempts to even communicate with the group. The only reason we even got a refund is because a nice sales person felt bad for us.

I fully understand that cat ski days get rescheduled for weather. Had it happen before. But this was a mechanical issue and Whisper Ridge made zero effort to try to make it right. I run a business and would be bankrupt in a week if my customer service was half as bad as Lockwood's.

Save yourself the trouble and book with Park City Cats. Or anyone else, for that matter. I'm sure the Whisper Ridge skiing is great, but there's a good chance you'll never find out if you book with them.
Written February 25, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

yakboy2015
Derry, NH22 contributions
1.0 of 5 bubbles
Feb 2019 • Friends
We also had our trip cancelled for mechanical issues. First let me say I understand that,but to knowingly bring in a crowd of skiers to enjoy the day and not tell them the cats have been down for days and we may not get out is crap. I also flew in to knock this of my bucket list , and when I found out from the staff that they knew the cats had been down for a couple of days already , and give us a briefing and beacons to have a perfect powder day , all the time knowing we were not able to go on the cat because it had been down for a few days already. Got up at 4am to meet and be their on time when they could have just called and ask us all to reschedule would have been a bummer but not as bad the lies told at the briefing, and the show that was put on for all of us to think this just happened sorry the lies are worse than the mechanical failures . Beware of this because I know its happened to lots of clients some one in the group we were in was on their third trip trying to use their voucher ;same story and Dans' promises are EMPTY.
Written March 3, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

agflo
Salt Lake City, UT1 contribution
1.0 of 5 bubbles
Feb 2019
WARNING: Whisper Ridge Cancelled us at last minute- 4/8 cats are broken! This must be a chronic failure for them.

This company has the worst customer service I have experienced in travel planning. We had a private cat booked months ahead for 12 people from several states all getting together for an amazing trip with perfect snow. We were called the night before by Whisper ridge, cancelling our trip due to a broken snow cat. "we hope you can come another time" the owner Dan Lockwood said. “Go have a great ski day together at a resort, and try us another time”
His story changed several times. Initially he said he would upgrade us to a helicopter trip the next day if weather permitted. The weather did permit, but he said it was impossible without a back up snow cat. Then he finally tells me that 4 of their 8 snowcats are broken. We had 12 people organized together for a special dream trip of family and friends. He made no attempt to see if other local groups were flexible with their plans to possibly accommodate us over the next 2 days. If his story is true, he must have been disappointing dozens of people over the next few days alone.

We had planned to book Park City Powder Cats (and regret not doing so) but we looked into whisper ridge and they sold us hard telling us it was the best company and terrain around. At the time of booking I specifically said I feared a cat breakdown could interrupt our trip. They assured me that they have back up snow cats just to prevent this type of problem.

Dan, the owner gave me these excuses for cancelling at the last minute

1. Airlines often have unexpected problems with their airplanes that cause delays. (Yes and they book you on another flight and pay people to be bumped to smooth things out)

2. We have had too much snow this year and have been pushing our cats too hard.
(This is snowcat powder skiing, what did you expect dan?)

3. Snow cats are not intended to carry crew cabins of 12 people. He then gave me a not so brief history of snow cats.
(Thank you, very informative)

3. We have the largest fleet of snow cats in the state, and 4 out of 8 are broken.
Dan insisted that other local companies cats must be breaking down all the time too. (I called the others—not 50% of fleet breaking down)

Dan kept telling me he'd love to get us out with them sometime but continued to leave us hanging. I called and texted throughout the next day to get updates on if the cat was fixed or if we were going to heli-ski as he promised since the weather was perfect.

He said "let me check some things and get back to you soon" and then Dan was unreachable for 36 hours. After that point his only response was "sorry, short texts- bad cell coverage, I'm on the mountain."
(I’’ sure he was—beautiful powder day)

I see many similar complaints on Yelp, I wish I had read those reviews before booking. It would have saved our trip by booking with a legitimate company.

That same day Whisper ridge posted amazing pictures of deep powder on instagram saying "winter wonderland, hope to see you out here soon"

They must not care at all about repeat customers.

Don't let your dream trip be ruined like our was, look into other options with companies that take care of their clients.

This was extremely disappointing and I regret not going with our original plans with another company that knows what they are doing.

I hope this spares you our same mistake.

Good luck!

Written March 1, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.

Alexandra R
Salt Lake City, UT32 contributions
2.0 of 5 bubbles
Jan 2019 • Couples
We went for our anniversary to the Paradise location. Seems like the other reviews I have read were at the Eden location?
If you happen to hit the ski conditions after a recent storm(which we did) - the skiing could be really good. You ARE subject to the least skilled skiier- so keep that in mind. None of the terrain is super steep- and the guides are quite attentive and make you feel safe. The various guys that work here are very good at what they do and are eager to take care of you...AND expect a generous tip for it.

HOWEVER>>>SO many things you need to know IF you make the grave mistake & STAY at the Yurts...
The morning you arrive at the poorly signed base lodge in Paradise:

1> There is NO gourmet Chef/food anywhere NEAR this facility AT ANY TIME!!!!. Breakfast is stale, cold, bland pastries/muffins, semi-curdled yogurt, stale cereal, generic OJ, burnt/undrinkable coffee, Brand X English muffins, a bowl of uninspired oranges/apples- you get the picture.
If you are at ALL vulnerable to motion sickness, do NOT go inside the cabin of the snowcat...ask to go up on snowmobiles from the base lodge to the Yurt Village, and back down again.
Arrival at the Yurt Village: we were told there was breakfast in the Dining Yurt...literally rotting fruit platter, more spoiling yogurt, hot water for tea that tasted like old coffee- tea bags that only offered aged bags of black tea...stale bland pastries...again.
After trying to NOT vomit on the floor of the Yurt, I was escorted to the (freezing!!!) outhouse/shower facility that smelled so bad it made my nausea worse. I was at least clued into the fact that the water from this shower ( should I decide to brave it later) took a long time to get "hot-ish" and that if it did, I better hurry or it WILL run out!

My husband and I were shown into in the largest Yurt they had which had SEVEN queen size beds- SOME semi-separated by rolling wooden "walls" and ALL clearly visible from the door on the Yurt...We were told we MIGHT get other people with us- maybe not, but not 100% sure! That MAY be OK if you are a group of guys who can afford this totally overpriced weekend...not so much for a couple on an anniversary weekend!!!

This huge Yurt that has NO comforts like, a mirror or a place to put your stuff ( we used an unoccupied bed) was "heated" by a small pellet stove that relies on electricity ( and a constant feed of pellets) to run- ( you still need winter clothing and good slippers inside the yurt at all times) this is important to know as we were later told that a staff member would "sneak" into our Yurt at sometime in the night to fill the pellets again AND also important as the POWER WENT OUT at about 6 am..plunging the Yurt into intolerably cold temps very quickly!!! (There was something sticky or stained on many of the surfaces, a used soda can and an empty gum wrapper and garbage left over from prior guests in our yurt.)
This also means that the separate bathroom facility ( for which you MUST totally re-dress in snow gear if you have to visit in the middle of the night- complete with snowboots AND headlamp/flashlight) had no heat OR light- Fun times.
If you are a female ( I was told they don't get many up there) there is no way to visit a restroom during they day unless you specifically ASK...then the whole party has to return to Yurt Village.
The bed we chose based on what looked the cleanest and the most private WAS very soft and warm...but seemed to sag in the middle...we were too tired and had low expectations at that point to care much.
Bring EVERY thing you think you MAY need...food/tea bags/snacks, medical supplies, TYLENOL, compazine for nausea, Pepto, antacid,ETC ETC, external chargers for devices ( there is pretty much NO cell coverage, but you may want to have enough battery to take pictures of the BEAUTIFUL landscape etc), french press & your own coffee if that is important to you, HEAVY slippers ( think Ugg) & headlamp, your OWN entertainment ( board games are sparse & may be already in use by others at the camp), reading lamp & book ( lighting for reading is poor). Pretend you are camping out in the wilderness on your own with NO support service whatsoever...
The apres ski appetizers were stale crackers and random cheese ( think Costco round moon cheese in the red wax case)---no knife or serving utensils...a constant throughout the 24 hours we were there...and again we got to see the rotting fruit plate! They did have a very cool looking ice-sculpture bar that clearly was intended for happy-hour...this was not used during our stay. Apparently this was created by their 'chef".

Dinner: MAYBE ONE star. Honestly, 5 Guys burgers is WAY better...On what planet is a warmed up chaffing dish of weird meat, some kind of fish, potatoes & zucchini with a side salad of romaine & boxed croutons & bottle caesar dressing a "gourmet 5 Star dining experience?"???????????!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! If you are Veg,, gluten-free or even hungry...GOOD LUCK!!!! I think there was a pink-ish cheese cake offered for dessert...I don't do cheesecake, so...
We ended up being SO not-happy, we left the next morning as soon as we could get on a snowmobile down to the base lodge- even though we paid for cat-skiing the next day.

So...my advice...Don't waste your money on the Yurt "experience" ...Especially if you are expecting a "5 Star" experience...
Written January 28, 2019
This review is the subjective opinion of a Tripadvisor member and not of Tripadvisor LLC. Tripadvisor performs checks on reviews as part of our industry-leading trust & safety standards. Read our transparency report to learn more.
Hi Alexandra, Sorry to hear about your experience with our Yurt Village. Our CEO will be reaching out shortly if he hasn't already to apologize for the mishaps and service issues you dealt with on your stay. While some of the issues you had were a result of unfortunate facility glitches, some were definitely lapses in our service. We have discussed this review internally at length and are committed to reinforcing our standards and making appropriate changes to improve. One of the changes I wanted to mention specifically was our marketing language regarding the Yurts. Our use of the word "5-Star" and similar terms was an attempt to describe our Yurt Village when compared with most other backcountry yurts. While we believe our experience is "Luxury" when compared with these offerings, we realize this term is typically associated with a Ritz Carlton or Four Seasons experience (which we are not), and was potentially misleading. We apologize for the distress it caused, especially on your anniversary. We've made changes to our website to more accurately describe our backcountry Yurt Village experience, which we think is unique and special, but isn't a traditional "5-Star" resort. We appreciate the opportunity to get better here, and were happy that at least the skiing seemed to go well for you. Please reach back out if you'd like to discuss any of the above with me personally.
Written January 31, 2019
This response is the subjective opinion of the management representative and not of Tripadvisor LLC.

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Whisper Ridge Cat Skiing - All You Need to Know BEFORE You Go (2024)

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